Customer Success Jobs in Austin

73

Account Manager

OwnLocal
Austin
16 hours ago
+10
Based in Austin, TX OwnLocal is a global leader in powering digital ad solutions for mass media. We partner with 3500+ media companies to provide digital services for more than 275,000 local advertisers. We’ve got product market fit and we’re profitable. OwnLocal is a consistently growing startup and we need hard workers with bright minds. Our sales team is a tight-knit group that genuinely cares for one another and operates with purpose and passion. We come from an array of sales backgrounds but all have at the core the same principle: helping each other be the best people we can be and winning at everything we put our attention on. OwnLocal is a team of bright, talented, hard-working people. We live and breathe success and we are looking for like minded people to join our team.

Customer Success Manager

Juniper Square
Austin
1 day ago
As a Customer Success Manager at Juniper Square, you’ll be a trusted partner to our private equity customers, helping to drive usage and adoption of our software, and ensuring customer satisfaction, growth, and retention. You’ll be responsible for onboarding new customers, consulting on their usage, and ensuring they’re getting maximum value from Juniper Square.

Customer Success Manager

RigUp
Austin
1 day ago
+24
Create RigUp champions and essential company partners across existing operator and vendor accounts. Drive customer engagement and product adoption in order to create value for our customers and reduce churn. Seek to grow the user base and transaction volume within existing accounts. Work with Account Executives to define and execute specific account plans that match the customer’s strategy and business process with the RigUp value proposition. Conduct a smooth company onboarding and help RigUp users of varied skill levels become successful users fully leveraging our platform. Take ownership of challenges and our customers' initiatives to drive further adoption of the RigUp offering. Coordinate resources throughout the customer lifecycle, including product and engineering support. Nurture and expand the company's relationship with business units, divisions and the overall enterprise. Provide product demonstrations and general support to existing users or new asset teams. Manage and track customer and transactional information in a CRM system. Practice effective, excellent communication with management, customers and support staff.

Customer Service Representative

Opcity Inc
Austin
1 day ago
+14
We are currently seeking a Full-time, highly motivated Customer Service Representative to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process. Sales experience? Awesome, but not necessary. We will teach you everything you need to know! Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up! You will have the ability to interface and learn from team members in all departments of the company. Uncapped commission awaits for the right representative!

Client Success Representative

Consumer Success Representative

Consumer Success Representative - Spanish Bilingual

Customer Support

Eden
Austin
1 day ago
+18
WHAT YOU'LL DO Creatively troubleshoot and solve customer issues in a timely manner with a positive attitude Serve as the primary liaison between customers and service providers to create the perfect customer experience Advocate customer needs internally to continuously improve the customer experience Find innovative ways to enhance operations at Eden that help us better serve our customers Think creatively about how to

Account Manager

Eden
Austin
1 day ago
+18
WHAT YOU'LL DO Manage, retain, and grow customer relationships Troubleshoot their issues in a timely manner with a positive attitude Think creatively about how to consistently surprise and delight customer offices Customize the process to seamlessly onboard new and future customers Advocate customer needs internally to continuously improve the customer experience Find innovative ways to enhance operations at Eden that help us better serve

Customer Onboarding Specialist

GoDaddy
Austin
1 day ago
+28
The Onboarding Team is core to GoDaddy's products, and Platform Operations Specialists are technical experts who set our customers up for success on their social media and review platforms. We research their online presence, update all information on their platforms, and troubleshoot technical platform issues for our customers. We’re a team of high-achieving, detail-oriented problem solvers who come to work every day excited to make our customers’ lives a little less complicated. We also collaborate with other teams within GoDaddy to better understand our customers’ needs and ensure they receive seamless service. In short, we’re a fast-moving team of hardworking individuals with an unparalleled passion for helping local businesses connect with their customers.

PS PSM, NA Optimization (Austin)

Vrbo
Austin
1 day ago
+28
Consistently exceeding the mark on metrics (targets, goals and/or strategic objectives) set by leadership and exceed specific targets with partners. Establishing performance goals with partners, developing action plans, securing commitment for adoption/usage. Optimizing content, rate and availability to maximize booking conversion. Developing and sustaining strong customer relationships by providing relevant data insight and direction. Securing additional inventory over high demand and compression periods to satisfy traveler demand. Educating partners on the self-service features available on HomeAway. Supporting partner retention efforts through smooth onboarding. Keeping abreast of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market. Additionally sell relevant products to existing customers or prospects.

Manager, North America Partner Success

Senior Manager, North America Partner Success

Survey Associate

GLG (Gerson Lehrman Group)
Austin
1 day ago
+16
GLG is seeking a highly-motivated and enthusiastic individual to join the Survey Team in Austin, Texas. The Survey Associate will join a growing Global Survey Team which collaborates with GLG’s sophisticated client base; which includes top institutional investment firms, top-tier consulting firms, non-profit organizations, and Fortune 1000 companies, as well as colleagues throughout GLG.  The Survey Associate will be responsible for participating

Sales Chat Specialist

LegalZoom
Austin
2 days ago
Communicate benefits and sell LegalZoom services to clients over Live Chat feature, while making outbound calls to complete purchase as needed. Focus on both qualitative and quantitative sales. Demonstrate an ability to multi-task and self-manage. Effectively manage your time to meet or exceed efficiency and output expectations. Communicate customer trends, questions, and issues to leadership so they can be addressed. Collaborate with teammates as well as legal and marketing to add or enhance approved customer-facing language. Consistently meet or exceed quota-based company performance metrics.

Inside Sales Agent

Austin Properties Group
Austin
2 days ago
+14
An Inside Sales Agent with APG is an enthusiastic, self-starting person with a passion for selling. They are responsible for converting a massive amount of leads into appointments through personalized follow-up. This individual will take ownership of leads and actively systematize the conversion process for maximum effectiveness. They record their productivity and sales metrics and track the results in regular accountability meetings. This

SaaS User Success Specialist

ShipStation
Austin
2 days ago
As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Customer Success Manager

Square Root
Austin
2 days ago
+24
Tackle client integration + configuration of our products, training, project planning, contract management, and software delivery. Build strong relationships with our customers and gain a deep understanding of their industry and business strategy. Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business. Collaborate with teams from across Square Root to find the root cause of and creative solutions to real business problems. Be the voice of the customer, essential to project success and helping our customers reach their goals!

User Success Specialist - Phone Speciality

ShipStation
Austin
3 days ago
As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams.

Team Lead, Customer Success Manager

Cloudflare
Austin
3 days ago
+21
You will be our first Customer Success hire in Austin, Texas. You will build and lead a very capable customer success team by recruiting, hiring, training, mentoring and developing new team members in Austin. You'll carry the retention goal for the entire team, and play a major part in the expansion goal for customers as well. This first hire will start in a player/coach capacity, maintaining a book of business in order to learn about our customer journey and the Cloudflare technology. We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving and surpassing our commercial goals.

Strategic Services Account Executive

Khoros
Austin
3 days ago
+49
As the Strategic Services Account Executive, you will drive Spredfast + Lithium Strategic Services opportunities to closure by leading deal development and management. You'll work with our Social Strategy team as you determine how to structure deals, develop SOWs and MSAs as well as manage the deal from scoping to approval and order. This is an overlay sales role requiring core technical expertise and an understanding of social business and marketing strategy.

Client Onboarding Analyst

RigUp
Austin
3 days ago
+24
Conduct a smooth client onboarding and help RigUp users of varied skill levels become successful users fully leveraging our platform. Work collaboratively with Sales and Account Managers to provide clients with an industry leading onboarding experience. Mitigate risk by communicating clearly and quickly escalating internally. Gather product/process feedback from clients to take back to the Product team for new features and capabilities. Create and manage documentation materials for internal stakeholders and clients (onboarding documentation, videos, user training, etc).

Business Development Representative

SOCi
Austin
4 days ago
The job… Qualifying leads from marketing campaigns as sales opportunities Proactively seek new business opportunities in the market Maintain a high level of activity while sourcing new sales opportunities through lead follow-up, outbound cold calling, and email Scheduling and coordinating meetings, calls, and demonstrations Gain in-depth knowledge of our SaaS platform Understanding and resolving prospective client challenges/objections Tracking and reporting daily activities using Salesforce Identify client business pain points and educate potential clients on how SOCi can help leverage their social media Other tasks and duties as required

Major Account Support Specialist

ShipStation
Austin
4 days ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound hone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency. ShipStation’s Major Account Support team is a fast-paced environment that requires our agents to be flexible to accommodate the needs of the business and our users.

Marketplace Operations Specialist

Worksmith
Austin
4 days ago
+15
About Worksmith Worksmith is transforming the way high end brands manage their in-person customer experience by revolutionizing the store experience (Store XM). Our software-enabled marketplace seamlessly connects retailers, restaurants, salons, etc. with local service providers across the US and Canada to create store environments that reflect their brand. Worksmith’s software saves time, money and headaches: for clients, Worksmith provides

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