Austin Tech Jobs and Startup Jobs

23

Customer Success Manager

Evernote
Austin
1 day ago
+35
Account management – Maintain direct relationships with Evernote’s B2B customers. Ensure our customers have the right knowledge to use Evernote to its fullest capabilities. This entails scheduling and conducting product demos, gaining insight into customer use case(s), and providing custom trainings as required. Account Growth – Seek opportunities to grow adoption within the accounts you lead. Work with the administrators and key executives in the customer organization by providing solutions that are customized to the needs of those key stakeholders. On-boarding – Take the lead by on-boarding new customers onto Evernote’s platform. This will require cross-functional coordination with the Evernote Sales team to ascertain use cases and develop custom programs to ensure a smooth launch. Advocacy – As the main point of contact for the customer, advocate on our customer’s behalf. This includes partnering with cross-functional teams across marketing and product to serve as the voice of the customer within the organization.

Tech Reporter, Features

Built In
Austin
1 day ago
The Tech Reporter will be responsible for writing 2+ news features a week, and additional, timely longer-form features on trends and broad topics in the technology industry as needed. This person will need to be highly skilled in both research and interviewing, and endlessly curious about tech innovations and what they say about the future.  You’d be joining a growing team responsible for telling bold and original stories that help an audience of tech professionals learn and build new things. You’ll collaborate closely with other members of the team to discover new approaches, formats and perspectives. Additionally, you'll be joining a company that enthusiastically invests in office culture, whether that means shuffleboard, a D&D campaign, free lunches, snacks or cold brew on tap.

Client Success Manager

DISCO
Austin
5 days ago
+39
Responsible for proactive management and risk mitigation of DISCO clients to ensure their long-term success and account expansion. Analyze business processes and client data to quantify account health and prioritize internal process changes as well as client outreach. Collaborate cross-functionally within and across the various internal functions to address client concerns and barriers.  Track critical feedback from meetings with client executives, and continuously advocate for product and process changes to improve CSAT.  Serve as the main external POC for any escalations to ensure issues are resolved quickly. Provide solutions to our clients by utilizing strong problem-solving skills with an analytical approach. Monitor trends in NPS and CSAT for assigned accounts to ensure company efforts are yielding the intended improvements in client experience.

Media Intake Specialist

Director, Client Success

Customer Success Manager, Education Segment

Adobe
Austin
1 week ago
+57
Customer Success Managers (CSM) own the post-sales experience at Adobe, driving active use and improving the return on a customer’s technology investment. CSMs are responsible for ensuring the overall success for a portfolio of accounts and are adept at building a consultative relationship with the key leaders within that portfolio. Successful CSMs are technology-savvy individuals who have experience with Adobe solutions such as Adobe Creative Cloud, Adobe Document Cloud, Adobe Stock, and Adobe Sign with a clear understanding of the value of those solutions in driving organizational strategies and workflows.

Director, Customer Care

FloSports
Austin
1 week ago
+30
FloSports is looking for a Director of Customer Care to lead our support team in a fast-paced, multi-channel environment. This is a key strategic and operational leadership role responsible for the development, continuous improvement, and delivery of support to our subscribers, partners, and internal teams. This role will focus heavily on the development of operational requirements, process and technology, and delivery of key service outcomes for customers in a sports steaming B2C environment. 

Senior Copywriter

Bestow
Austin
1 week ago
+29
We’re looking for a writer’s writer. A curious storyteller. Both conceptual and tactical. A thinker who sweats the small stuff. A person who finds themselves shouting at the TV news or a bus bench ad, “C’mon, words actually mean things.” Someone who knows the big idea is the Whole. Darn. Thing. And the medium is just a set of specs. We’re building a brand from the ground up, after all. 

Customer Experience Consultant

Khoros
Austin
1 week ago
+58
We are building a new, innovative team of Customer Experience experts who have worked in our Customers' shoes and can lead differentiating peer-to-peer discussions with our Customers. This team will help Customers define their vision for their own Customer Experience, help craft the just right Khoros Professional Services packages to ensure Khoros software delivers on those Customer Experiences, and be the standard bearers for what it is to be a Khoros Customer. Customer Experience Consultants will be responsible for creating clear and concise visions and presentations associated with active sales opportunities and delivered to prospects as part of a solutions sales process. This position requires someone who is quick thinking, flexible, creative, and analytical. The ability to research, learn and quickly leverage complex information to our Customers is a key component of this position.

Part-Time Commercial Specialist- Broadcast Media

FloSports
Austin
1 week ago
+30
FloSports is looking to hire a part-time Commercial Specialist, which is the perfect opportunity for someone looking to build a career within a top notch broadcast media company. As a commercial specialist, you will learn our business from the ground up and plan a critical role in providing our customers an exceptional experience. The ideal candidate will thrive in a fast-paced environment, will be motivated to provide a great event experience for our customers and will have strong attention to detail.

Content Creator- Varsity TV and FloCheer

FloSports
Austin
1 week ago
+30
Create impactful and high-quality web content, both written and video, from the idea phase to publishing. Spotlight the top athletes and personalities in your sport with interesting stories. You'll travel around the world to create amazing coverage of live events. You'll interview the coaches and athletes, write compelling recaps and feature the biggest stories of each event. You will work with your team in content creation meetings, brainstorming to come up with content strategies that will grow and engage the community and constantly improve by eliciting and listening to feedback from your audience. You will be capable of handling multiple content projects at once because you're a multi-tasking machine. You can be relied on. You'll be a news hound, staying on top of every story and news item unfolding in cheer and dance to ensure you provide comprehensive coverage to your readers. You'll make sure the content you create is in line with our unique voice and brand guidelines. You'll be a social media influencer. And you'll help find other big social media gurus who can help promote your content around the world.

Video Content Creator

FloSports
Austin
1 week ago
+30
The ideal candidate is a rare breed: a creative storyteller who can make compelling video content on a variety of subjects in multiple formats – web series, sketches, highlights, and athlete features. The ability to multitask, hit deadlines, and surprise our audience with fresh, innovative content is a must. 

Associate Producer

FloSports
Austin
1 week ago
+30
Take ownership of delivery of live streams. Detailed planning of assigned events. Continual development of skills in the video production area. Drive improvements in production quality. Engage as part of the production team on various live shows. Identify opportunities for improvement.

Customer Success Representative

Atmosphere
Austin
1 week ago
+35
Atmosphere is looking for a Customer Success Representative to join our team! Do you find yourself drawn to the Atmosphere app whenever you see it playing? Do you love helping people? Do you remain cool under pressure? Are you the type of person who can strike up a conversation with anyone at a party? This CSR will support our business customers by providing technical support, answering general questions, and responding to all customer communication. This positive, solutions-oriented individual will help Atmosphere expand its footprint into thousands of new establishments by being the front-line to this revenue-driving, entertaining business solution we call Atmosphere.

Client Success Manager

Pinpoint
Austin
1 week ago
+31
Sell to CTO and VP of Engineering and meet with C-level and LOB executives, and other key stakeholders. Be an energetic self-starter who is proactive in holding yourself accountable to a consistent sales process. Be passionate about communicating value to senior stakeholders and figuring out creative ways to create success. Proactively contribute towards optimizing our approach towards sales development to drive ongoing improvementDelivering and communicating ROI for our clients, throughout the customer lifecycleBeing the trusted partner for the customer on use-case and product functionalityQuarterbacking experiences by various cross-functional teams at Pinpoint, on behalf of the customer

Enterprise Customer Account Executive

Khoros
Austin
1 week ago
+58
As an Enterprise Customer Account Executive, you will work closely with Khoros customers, helping them understand the value of our platform. You'll have success in this role by understanding the customer's definition of business value and challenging them to think about new ways to differentiate and transform their business. In short: you'll inspire some of the world's most iconic brands to better engage with their customers by providing thought-provoking and consultative strategies.

Sr Client Partner

Adobe
Austin
2 weeks ago
+57
Consulting Delivery Client Partners have accountability for a set of named services customers, for all activity within those customer projects, and for the strategic oversight and growth of delivery business with those customers.

Customer Experience Traffic Manager

Khoros
Austin
2 weeks ago
+58
The Traffic Manager is the central contact point for all deal support work that flows through the Customer Experience team. Once a request for team support has been opened in our Sales Request system the Traffic Manager will evaluate the request for completeness, timing considerations, and resources required to fulfill the request. Working with Customer Experience Team leadership and standard processes for assignment, the Traffic Manager will direct the request to team members to join the broader deal team and fulfill the request. The Traffic Manager monitors all active requests to ensure they are moving through the process and to identify and remediate blockers to completion. The Traffic Manager is also responsible for generating weekly reports of team and request status and doing ongoing analysis of team velocity and capacity. 

Technical Account Manager

Adobe
Austin
2 weeks ago
+57
Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our top-tier customers. They produce and deliver a prescribed set of technical services specifically designed to help them maintain operational health, while adopting new solutions and functionality to maximize their investment. A person in this role must possess customer-facing and communication skills that enable you to represent Adobe best within a customer’s environment, driving discussions with multiple personas from developers and analysts to management and senior leadership — including within Adobe — regarding tasks, projects, cases, standard methodologies, and prioritization. One should also have proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in the Adobe Experience Cloud.

Sr. Manager, Customer Success, Americas

Adobe
Austin
2 weeks ago
+57
Responsibility for owning the Americas Magento Customer Success team – a hand on second-line management role. In addition to strong Management skills you also come with an executive presence that will help you drive strategic conversations with some of our largest customers. Communicate the value proposition for the Magento platform and understand how it can be applied to address specific customer needs across geographies and vertical markets. Be responsible for delivering low gross churn, high software adoption, expansion of additional products and high customer happiness/net promoter scores in the Americas. Own the customer experience. Be a customer advocate to ensure the right priority and technical resources are being applied to maximize customer success activities, including working closely with the global customer support and product management teams.

Developer Docs Technical Writer

Khoros
Austin
2 weeks ago
+58
We are looking for an enthusiastic Technical Writer with a passion for producing high-quality API/developer documentation that contributes to the overall success of our products. The Technical Writer will work directly with supporting teams and product managers to create conceptual, reference, best practice, and how-to developer documentation. You will document new products and features from scratch, as well as edit and reorganize existing content.

Content Manager - MileSplit

FloSports
Austin
2 weeks ago
+30
The ideal candidate is an experienced editor who lives and breathes high school track and field, and who arrives with experience writing and editing as well as a killer eye for detail. This person can maintain a cool head and clear judgment under pressure and has the ability to move quickly and adapt as situations develop and change. They will also have a track record of successfully managing editorial teams and be able to demonstrate that success.

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