Mid Level Customer Success Jobs in Austin

27

Implementation Consultant

Brightpearl
Austin
4 hours ago
+28
Your Team: We’re an award-winning business, recently voted Best Small Companies in Austin! Brightpearl exists to automate retail so merchants can spend their time and money growing the business. Brightpearl is designed for retailers and wholesalers and enables omnichannel merchants to manage the heart of their business easily from one single system. Over 1,200 businesses in 26 countries use our platform and we manage over 10m transactions and $3b

Customer Success Manager

MongoDB
Austin
8 hours ago
+41
As a Customer Success Manager, you’ll build relationships with our customers and become a trusted advisor and the “go-to” person for best practices and advice. You’ll be an integral part of their success and bring value to every interaction - from onboarding to renewal. We’re looking for individuals who have a passion for technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and interact with customers on a daily basis.

Enterprise Customer Success Manager

LogicMonitor
Austin
1 day ago
+63
The Enterprise Customer Success Manager's mission is to partner with and ensure the retention and long-term success of LogicMonitor’s Enterprise business customers. As the primary point of contact, the Enterprise Customer Success Manager is responsible for developing and nourishing post-sales relationships with assigned accounts through a combination of product trainings and implementations, business reviews, and return on investment discussions. Additionally, identifying and planning for expansion and growth opportunities within the product is critical to the success of this role and LogicMonitor.

Customer Success Manager

Customer Success Engineer

SpyCloud
Austin
2 days ago
+21
SpyCloud is a pioneer in breach discovery. We strive to help businesses of all sizes mitigate data breaches by proactively alerting when employee or company assets have been compromised. We accomplish this through our early-warning breach detection service powered by a world-class team of intelligence analysts. We are in search of an experienced Customer Success Engineer to join our team. Reporting directly to the Head of Product Strategy and

Strategic Services Account Executive

Khoros
Austin
2 days ago
+49
As the Strategic Services Account Executive, you will drive Spredfast + Lithium Strategic Services opportunities to closure by leading deal development and management. You'll work with our Social Strategy team as you determine how to structure deals, develop SOWs and MSAs as well as manage the deal from scoping to approval and order. This is an overlay sales role requiring core technical expertise and an understanding of social business and marketing strategy.

Customer Success Manager

RigUp
Austin
4 days ago
+24
Create RigUp champions and essential company partners across existing operator and vendor accounts. Drive customer engagement and product adoption in order to create value for our customers and reduce churn. Seek to grow the user base and transaction volume within existing accounts. Work with Account Executives to define and execute specific account plans that match the customer’s strategy and business process with the RigUp value proposition. Conduct a smooth company onboarding and help RigUp users of varied skill levels become successful users fully leveraging our platform. Take ownership of challenges and our customers' initiatives to drive further adoption of the RigUp offering. Coordinate resources throughout the customer lifecycle, including product and engineering support. Nurture and expand the company's relationship with business units, divisions and the overall enterprise. Provide product demonstrations and general support to existing users or new asset teams. Manage and track customer and transactional information in a CRM system. Practice effective, excellent communication with management, customers and support staff.

Bilingual Customer Success Manager (Spanish)

Procore Technologies
Austin
4 days ago
+20
We’re looking for a Customer Success Manager to focus on building, retaining, and growing our Latin American Clients. You will work closely with Procore’s Install-Based Sales team and act as a liaison between various Procore teams in order to ensure our clients are set up for success. As a successful Customer Success Manager, you have a consultative mindset and can quickly understand both Procore’s Technology and the industries we serve. You will

Director, Customer Success (Latin America)

Customer Success Manager

Juniper Square
Austin
4 days ago
As a Customer Success Manager at Juniper Square, you’ll be a trusted partner to our private equity customers, helping to drive usage and adoption of our software, and ensuring customer satisfaction, growth, and retention. You’ll be responsible for onboarding new customers, consulting on their usage, and ensuring they’re getting maximum value from Juniper Square.

Team Lead, Customer Success Manager

Cloudflare
Austin
6 days ago
+21
You will be our first Customer Success hire in Austin, Texas. You will build and lead a very capable customer success team by recruiting, hiring, training, mentoring and developing new team members in Austin. You'll carry the retention goal for the entire team, and play a major part in the expansion goal for customers as well. This first hire will start in a player/coach capacity, maintaining a book of business in order to learn about our customer journey and the Cloudflare technology. We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving and surpassing our commercial goals.

Customer Success Manager

Senior Customer Sales Executive

Shipwell
Austin
1 week ago
+30
The Senior Customer Sales Executive role provides you with a unique opportunity to join a high growth, third-party logistics company as they pivot into a record breaking 3rd year. We need experience and leadership, and this role has a career path with tremendous management opportunities and an attractive compensation package. Upon being hired, you will be integrated into the existing Customer Sales department where you will focus on finding customers who are seeking solutions to their freight problems. You will also be responsible to coach and manage the Junior Customer Sales Reps to grow the department into an elite sales group. Using various means of communication coupled with a state of the art technology platform, you will ensure that Shipwell continues to provide elite service to our flourishing customer base by means of strategic negotiation and team collaboration. Every day, you will also focus on generating, cultivating, and maintaining relationships with shipping partners all over the United States so WE can widen our customer network.

Sales Development Representative

Sana Benefits
Austin
1 week ago
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. To make big improvements, we need innovative solutions that make great care available at affordable levels. At Sana, we are passionate about fixing this problem. To do this, we have built a new kind of health plan from scratch for employers and their employees. Our customers can offer rich benefits to attract and retain

Technical Account Manager

Rapid7
Austin
1 week ago
+22
Rapid7 is looking for a self-starting, action-oriented, and highly motivated Technical Account Manager to join our team. The team’s mission is to ensure our customers realize the full business value from their vulnerability management program. As a Technical Account Manager (TAM), you will be responsible for managing the technical relationship between Rapid7 and its large enterprise and federal customers. As a trusted advisor, the TAM will manage the technical success of these customers by leveraging their strong technical and product knowledge to guide customers in the successful deployment and use of Rapid7 products within their respective organizations. By maintaining a long-term relationship with their customers, a TAM gains an understanding of their customers' IT organizations' impact on overall business, their security goals, and their pain points — which is used by the TAM to create an account plan ensuring their customers' operational success with Rapid7 products.Successful candidates will have an excellent technical and security software foundation, as well as account management experience.

Team Manager, Customer Advocacy

Compeat
Austin
1 week ago
+18
Team Manager, Customer Advocacy This position is available in either our Austin, TX or Petaluma, CA office.  Description Are you a strong leader in the SaaS Customer Advocacy space with a passion for restaurants and industry? Compeat, Inc. is looking for a team lead to guide and mentor a stellar group of Customer Advocacy Managers and Operations Managers. Interested? Read on and apply if you meet the criteria!  Responsibilities: Manage and

Client Success Manager

DISCO
Austin
1 week ago
+31
Client Success Manager About DISCO DISCO was initially developed at a litigation boutique in Houston. It was born out of the firm’s frustration with conventional eDiscovery tools that were slow and difficult for lawyers to use. Instead of being forced to adapt our work methods to technology, we wanted to invent technology that works the way lawyers work. DISCO was the result, and today we are the fastest-growing eDiscovery solution in North

Customer Success Manager

ClearDATA
Austin
1 week ago
+37
ClearDATA is seeking a talented Customer Success Manager to join our rapidly growing company. This is an excellent opportunity for you to leverage your account management expertise and gain new skills in the world of hosted and managed services while being part of the Health Care revolution to the Cloud. The ideal candidate will have experience working with Enterprise and/or Mid Market clients in a SaaS model, cloud hosting environment, or cloud-based professional services. Experience with Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) is a huge plus. In our fast growth environment, we are looking for people that are eager to continuously learn and willing to work to make it happen.

Customer Success Manager

TrustRadius
Austin
1 week ago
+24
TrustRadius is growing quickly and the Customer Success team is leading the way. We are looking for high-achieving professionals with marketing savvy and prior experience in Customer Success or an equivalent history of increasing customer satisfaction, adoption, and retention. Strong candidates will have excellent customer management skills and the ability to quickly become a trusted advisor to B2B tech leaders. At TrustRadius, you'll join a

Partner Success Manager

Vrbo
Austin
1 week ago
+28
Consistently exceeding the mark on metrics (targets, goals and/or strategic objectives) set by leadership and exceed specific targets with partners. Establishing performance goals with partners, developing action plans, securing commitment for adoption/usage. Optimizing content, rate and availability to maximize booking conversion. Developing and sustaining strong customer relationships by providing relevant data insight and direction. Securing additional inventory over high demand and compression periods to satisfy traveler demand. Educating partners on the self-service features available on HomeAway. Supporting partner retention efforts through smooth onboarding . Keeping abreast of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market. Additionally sell relevant products to existing customers or prospects.

Strategic Relationship Manager

A Cloud Guru
Austin
1 week ago
+16
As a Strategic Relationship Manager you'll be a champion for our customers and identify, establish and nurture relationships with executive-level sponsors across our enterprise base. You'll be responsible for accelerating existing business growth, expanding relationships with our clients, and mitigating churn risk. Success in this position requires exceptional consultative sales, account management, a willingness to experiment, and a passion for helping other achieve results. You're optimistic, empathetic, and constantly look for opportunities to improve systems, process and results. You thrive in our ever-changing, fast-paced startup environment. Ideal candidates will have the ability to drive growth and relationship strategy coupled with a willingness to roll up their sleeves and execute the tactics.

Senior Manager of Client Services

wrrk
Austin
1 week ago
wrrk is building a core piece of infrastructure for the modern economy; dependable, US-based, remote customer service teams that scale. If you use Shopify for your CMS, AWS for hosting, or Stripe for your payments, you will use wrrk for customer support.   We have a product that’s working, in a market that is ascendant, and we’re looking for a Senior Manager of Client Services to join our team.   wrrk is a bootstrapped, profitable, and remote

Customer Advocacy Manager

Compeat
Austin
1 week ago
+18
Compeat, Inc. is looking to grow our team of Customer Advocacy Managers (CAMs). The CAM is viewed as the primary account leader and single point of contact for all of Compeat's Tier 2 and 3 accounts, representing the organization to our customers, and the customers to our organization. These individuals are highly technical with operational skills, responsible for identifying where the needs of both groups intersect and working to maximize the relationship for both sides, for the ultimate benefit and success of the company and our customers. This role and requirements would be considered a mid-senior level CAM.

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