Customer Support Jobs in Austin

39

Customer Success Manager

AlertMedia
Austin
5 hours ago
+16
Customer Success Managers take ownership of AlertMedia’s customer relationships which we value above all else. The right candidate will be determined to achieve effective training and on-boarding as well as the highest possible satisfaction rates across the accounts they manage. They will approach each relationship with a “partnership” mentality, and make sure customer needs are always met and problems are always solved quickly.

Customer Success Manager

Shogun Enterprises Inc.
Austin
9 hours ago
About the Role: Are you the friendliest person you know? Do you like to solve problems, collaborate with teams, and ensure customers have an amazing experience? If so, then you are the person we are looking for to be the CSM for Hearth! About Us: We are an exciting and rapidly growing fintech company specializing in the home improvement loan sector, supported by 8VC, Founders Fund, and other prominent leaders in Silicon Valley. Our SaaS

Manager of Customer Success

A Cloud Guru
Austin
9 hours ago
+16
As a Senior Customer Success Manager you'll build the Customer Success team and that own the post-sale customer relationship for our B2B business. You'll be responsible for engaging with key stakeholders post-sales, to drive customer on-boarding, adoption, satisfaction and to ensure retention. Your team will be the voice of the customer and advocate internally to improve every aspect of the B2B customer experience. You'll work closely with our Customer Support, Engineering and Product team to maintain a deep understanding of product offerings.

Senior Customer Success Manager

A Cloud Guru
Austin
9 hours ago
+16
A Cloud Guru is a world leading provider of online education. We focus on providing high-quality, affordable and engaging on-demand video courses to hundreds of thousands of technology professionals. We help our students learn new skills, gain valuable industry certifications, and excel in their careers It’s an exciting time at A Cloud Guru - we’ve taught over 700,000 students since our inception 3 years ago; received US venture capital funding

Technical Support Engineer

Tenfold
Austin
20 hours ago
+16
As a Support Engineer team member, you will provide world-class support to our customers over the phone, via support tickets and/or through our live chat system. We have 1st (9 am to 5 pm Central), 2nd (5 pm to 1 am Central) and 3rd (1 am to 9 am Central) shifts available.

Customer Success Manager

Square Root
Austin
1 day ago
+17
Tackle client integration + configuration of our products, training, project planning, contract management, and software delivery. Build strong relationships with our customers and gain a deep understanding of their industry and business strategy. Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business. Collaborate with teams from across Square Root to find the root cause of and creative solutions to real business problems. Be the voice of the customer, essential to project success and helping our customers reach their goals!

Customer Experience Representative

EverlyWell
Austin
4 days ago
The Customer Experience Representative will be responsible for all customer service as part of a thriving operations team. The Customer Experience Representative will proactively engage with customers, ascertain best practices and fully implement our platform to exceed our customer's health and wellness goals and expectations. The ideal candidate can quickly jump in and learn the product line and software tools in order to solve problems seamlessly—problem solving is a must, and experience with e-commerce customer service is strongly preferred. Ultimately, this role is responsible for ensuring every EverlyWell customer has an excellent experience.

Customer Experience Associate

Tecovas
Austin
4 days ago
Position Description: We're passionate about customer experience here at Tecovas, and we're looking for someone to ensure our current and future customers have the best possible interaction with our brand and product. Responsibilities will include: Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone Quickly and accurately answer customer questions as well as

Customer Service Representative

Chive Media Group
Austin
4 days ago
+16
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. This position will be in our offices in Austin, TX.

Customer Support Specialist

RigUp
Austin
5 days ago
+16
As a Customer Support Specialist, you will be a subject-matter expert of all things RigUp. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you! You will be responsible for fielding support in-bounds and maintaining day-to-day platform operations. You will represent RigUp to our existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business.

Technical Support Engineer

Octopus Deploy
Austin
6 days ago
Technical Support Engineer In many companies, support is an afterthought; a low-paid position with all the responsibility of keeping customers happy, but with no power to actually make a difference in the product, and no real support from the product team. Support staff are ignored when it comes to product planning, but they're left to deal with the angry emails when bad decisions impact customers. That is not this job. At Octopus Deploy we

Social Specialist

Tiger Pistol
Austin
1 week ago
As a Social Specialist with a focus on managed services, you will develop and quality assure Facebook and Instagram advertising campaigns for customers. You will have responsibility over a portfolio of end-customers, understanding their requirements and translating their needs into social media advertising activities.  In addition to campaign creation and monitoring duties, you will also identify and drive internal productivity and process improvements as they relate to our customer support operations.

Client Outcome Manager

Square Root
Austin
1 week ago
+17
We’re looking for a Customer Success Manager to join our team of Radicals and help redefine Customer Success. We not only delight customers but also transform them into advocates of Square Root and our product, CoEFFICIENT. We develop lasting client relationships by identifying opportunities, measuring results, and focusing on successful business outcomes. Intrigued? Keep reading!

Enterprise Customer Success Manager

TrendKite
Austin
1 week ago
+20
Manage a portfolio of enterprise customer accounts. Manage all aspects of the customer success lifecycle. Identify customer goals and proactively address them throughout the customer lifecycle. Understand the Marketing and Communications ecosystem and how TrendKite delivers differentiated value. Build customer trust and deliver high-quality customer service. Develop a customer success plan for each of your portfolio accounts to adopt, renew and grow the TrendKite platform in the customer account. Support and assist the Enterprise Account Manager in conducting monthly, quarterly, annual business reviews with customer account teams. Coach and train customers in using and adopting TrendKite platform. Adopt a disciplined approach to customer success.

Customer Service Support Representative (Coach Car…

Keller Williams Realty International
Austin
1 week ago
+16
KW MAPS Coaching offers training and coaching for real estate professionals and business leaders committed to transforming their lives and businesses. As our Customer Service Support Representative, you will provide exceptional customer services to our KW MAPS coaches.

Customer Support Representative

TrendKite
Austin
1 week ago
+20
We’re looking for a customer centric, collaborative, problem solver to join our Customer Success Team as a Customer Support Representative (CSR). The CSR works directly with customers to enhance the relevance and value of their TrendKite experience, specifically by creating and optimizing their implementation of the TrendKite platform by providing customer care through troubleshooting and Boolean logic. CSRs field requests through online chats or customer calls to clarify requests. They also support and work with our internal functions such as Account Managers, Customer Success Managers, and Onboarding Consultants.

Customer Success Manager

MongoDB
Austin
1 week ago
+41
As a Customer Success Manager, you’ll build relationships with our customers and become a trusted advisor and the “go-to” person for best practices and advice. You’ll be an integral part of their success and bring value to every interaction - from onboarding to renewal. We’re looking for individuals who have a passion for technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and interact with customers on a daily basis.

Customer Success Manager (LATAM)

MongoDB
Austin
1 week ago
+41
Build active and meaningful relationships with customers throughout their subscription lifetime, work closely with other MDB stakeholders on a daily basis strategizing on accounts across different industries. Lead new customer and project onboarding meetings while validating and identifying customer needs, potential challenges and risk factors and key project timelines. Promote and encourage implementation of paid MongoDB features. Identify and mitigate risk of churn. Ensure high customer satisfaction and referenceability. Develop and implement best practices, processes and tools which can continually enhance MongoDB’s Customer Success Program.

Consumer Success Representative - Spanish Bilingua…

Opcity Inc
Austin
1 week ago
+14
Opcity is currently seeking full- time Spanish Bilingual, highly motivated call center representative to join our team. In this role you will be the concierge, helping potential home buyers through the beginning stages of the home buying and/or selling process. Do you have customer service or outbound sales experience? Awesome, but certainly not necessary. To land this role, you do have to have some experience with helping people! This does not necessarily have to be traditional customer service: just make sure it is apparent for us to see where you gained that experience somewhere within your resume. Top performers also possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast paced, high energy environment.

Customer Service Support Representative (Client Ca…

Keller Williams Realty International
Austin
1 week ago
+16
Serve as the first point of contact for all client inquiries and questions received via phone and email. Process, track and resolve all client requests in database. Proactively call clients to determine client satisfaction and maintain accurate client feedback. Participate in client events, including responding to event inquiry emails, processing event registrations and assisting on-site during events. Coordinate client communication, including newsletters, emails and social media. Other duties as assigned.

Austin Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Austin
LOCAL GUIDE
Best Software Engineer Jobs in Austin
LOCAL GUIDE
Coolest Tech Offices in Austin
LOCAL GUIDE
Best Sales Jobs in Austin
LOCAL GUIDE
Best Perks at Austin Tech Companies
LOCAL GUIDE
Best Data Science & Data Analyst Jobs in Austin
LOCAL GUIDE
Best Marketing Jobs in Austin
LOCAL GUIDE
How to Find a Job in Austin Tech
LOCAL GUIDE
Women in Austin Tech
LOCAL GUIDE
New Tech Companies in Austin
LOCAL GUIDE
Best Tech & Startup Internships in Austin
LOCAL GUIDE
Best Austin Design Jobs