Austin Tech Jobs and Startup Jobs

2

Customer Support Engineer

Civitas Learning
Austin
1 day ago
+24
The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing and testing custom filters and custom ETL logic for our customers, as well as investigating and correcting complex bug fixes within our ETL codebase. More broadly, this position is responsible for resolving Tier 2 support issues by troubleshooting workflows, implementing SQL code and configuration changes, and translating customers’ business logic into SQL code. The SQL Support Engineer ensures all matters reach full-circle resolution by thoroughly tracking the lifecycle of an issue and maintaining frequent and strong lines of communication with our customers. You will also help build and maintain data engineering and product documentation.

Customer Service Representative

Dropoff, Inc.
Austin
3 weeks ago
+16
Dropoff is looking for a Customer Service Representative (CSR) to serve as part of a professional, friendly support center team. This position is based in Austin, TX.  We view every customer interaction as an opportunity to impress our users and show how much we genuinely care about their experience. We’re looking for someone who is technical enough to understand and address both delivery and product issues, but also a strong communicator who enjoys working with customers. You will play an integral role in delivering exceptional standards for the customer experience that sets our company apart from the competition. In addition to supporting the needs of our customer base, you will also lead the order-to-delivery process for new prospects while acting as a liaison between them and our operations team to ensure the delivery of time-sensitive shipments.

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