IT Jobs in Austin

37

Technical Support Engineer - Multilingual Preferre…

Cloudflare
Austin
1 day ago
+42
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Systems Engineer - Hardware Validation

Technical Support Engineer - Returnship

Data Center Security Compliance Manager

Systems Engineer - Infrastructure Hardware Tools

Senior Network Engineer

IT Business Systems Manager

Load 3 more jobs7 jobs at Cloudflare

Technical Support Representative

BigCommerce
Austin
1 day ago
+47
BigCommerce is seeking a Technical Support Representative for our 24X7 Customer Success Services (CSS) Team. As a Technical Support Representative you will be responsible for supporting, providing value to and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.

Technical Support Engineer - Americas

Plivo
Austin
5 days ago
+23
Investigate, troubleshoot, diagnose and resolve technical issues for customers. Train and coach engineers on an ongoing basis. Work with our Product Management and Engineering teams to identify and drive improvements in our existing products. Contribute in developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools etc.

Junior Technical Support Engineer - Americas

Plivo
Austin
5 days ago
+23
Maintain end to end knowledge and be hands-on on our products and will be responsible for support delivery to our customers on support incidents. Will be the first point of contact for Plivo's customers and will help in answering their queries and resolving their issues. Will collaborate with various cross-functional teams within Plivo and our telecom partners to resolve a customer problem, work on product supportability and assist on on-boarding customers. Will use your intellect and creativity to troubleshoot and resolve complex technical issues and also manage critical issues. Communicate with Plivo's customers via phone, email, and chat channels. Do precise scoping of technical issue and set the right expectations with the customer. Monitor and resolve all tickets coming into the support ticketing system from customers and telecom partners in the shortest time.

Information Security Liaison

MongoDB
Austin
6 days ago
+50
This role requires a self starter that can work closely with our Pre-Sales Team with minimal supervision. This is a global role and the Information Security Liaison will report to the Security Liaison Manager within the CISO Organization.  We are seeking a results-driven individual to facilitate an exceptional security experience for our Pre-Sales Team and customers. You will have the opportunity to maintain and improve the systems and processes that enable the CISO Team to maximize the efficiency of the Pre-Sales Team through the use of technology.

Technical Systems Manager

Evernote
Austin
1 week ago
+35
The Technical Systems Manager is the point person for maintaining relationships and communication with the vendors who provide all Support, Success, and Sales platforms. The Technical Systems Manager is responsible for the deployment and maintenance of Evernote’s Customer Experience systems. The Technical Systems Manager compares vendor options and recommends technical solutions. The Technical Systems Manager partners with Operations stakeholders to gather requirements for implementation of technology integration and migration. 

Customer Support Engineer

Civitas Learning
Austin
1 week ago
+24
The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing and testing custom filters and custom ETL logic for our customers, as well as investigating and correcting complex bug fixes within our ETL codebase. More broadly, this position is responsible for resolving Tier 2 support issues by troubleshooting workflows, implementing SQL code and configuration changes, and translating customers’ business logic into SQL code. The SQL Support Engineer ensures all matters reach full-circle resolution by thoroughly tracking the lifecycle of an issue and maintaining frequent and strong lines of communication with our customers. You will also help build and maintain data engineering and product documentation.

Technical Support L1 (2nd shift - Domain)

WP Engine
Austin
1 week ago
+24
You will be the face of our company and have an opportunity to deliver a world-class experience with every interaction with our customers on our live contact channels of chat and phone. You'll get to apply creative problem-solving techniques to identify and solve the source of problems while keeping our customers happy and engaged. Demonstrate commitment to continuous learning, to grow technical knowledge to better support our customers as well as strengthening your own technical skillset. Help maintain a great team and working environment by assisting fellow team members. We are a global inclusive team and we work together! Demonstrate a positive attitude when faced with change, working with your teammates and with our customers.

Technical Support L1 (1st shift - Domain)

WP Engine
Austin
1 week ago
+24
You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think outside the box, then this role is for you!

Salesforce Business Analyst, Customer 360 - Suppor…

Unity
Austin
1 week ago
+10
Unity’s Business Systems Team is looking for a Business Analyst, Customer 360 Support to help achieve the goal of having a single customer view in Salesforce.com to deliver a positive CRM experience for our Sales and Customer Success organizations. You will work across market segments, business units and geographies to support Go To Market strategies and help the IT product managers understand how our systems need to evolve to meet the growing and diverse needs of our business.

Technical Support Manager - Adobe Commerce Cloud

Adobe
Austin
1 week ago
+57
As a Technical Support Manager your goal is to lead a team of Technical Support Engineers. You will provide senior level mentorship for technical issues, regional support initiatives and resolution management. You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery. We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Senior Analyst, Risk & Compliance

Medallia
Austin
1 week ago
+50
Develop Medallia’s FedRAMP policies and standards in collaboration with internal teams. Build and maintain the controls matrix, in alignment with multiple compliance frameworks including SOC 2, ISO 27001, FedRAMP and HIPAA. Coordinate all aspects of Medallia’s FedRAMP ATO certification continuance, day-to-day operations and tactical execution of FedRAMP continuous monitoring compliance process (ConMon). Own the annual FedRAMP audit process, educating resources about controls responses and integration to their day-to-day processes. Prepare compliance reports, identify issues and escalate through proper governance channels as needed. Support key business initiatives by identifying security and compliance related risks. Collaborate with teams across Medallia, validate that security controls are implemented and develop recommendations to remediate control deficiencies. Lead the security review component of vendor governance. Prepare status reports and updates for senior leadership.

IT Business Analyst

SailPoint
Austin
1 week ago
+34
We are looking for an IT Business Analyst who is passionate about using technology to drive meaningful change at SailPoint.  The IT Sales and Marketing Business Analyst will be a key member of our growing IT Enterprise Applications team.  This critical role will act as the liaison between the Enterprise Applications team and SailPoint’s Sales and Marketing organizations ensuring that our business applications infrastructure and associated business processes are optimized for success.  This person will work closely across all levels of the organization to help plan, implement, and manage creative technology solutions to meet the business challenges associated with our fast paced and growing environment.  This role requires an individual with the ability to drive collaborative change by closely tying business needs to technology.

Security Analyst

SailPoint
Austin
1 week ago
+34
The Security Analyst will be responsible for monitoring cloud and IT infrastructure and triaging security events.  Therefore, this individual must have a strong foundation in network technologies, network protocols, system administration, and operating systems.    Leveraging IDS and SIEM, the analyst will help in locating indications of compromise, triaging and escalating high severity events, and developing intelligence.

Customer Support Specialist

The Appraisal Lane
Austin
2 weeks ago
Managing inbound support related requests through phone, email and chat for our Mobile and Web Applications. Supporting our internal personnel with IT and Google G-Suite related issues on both Mac and PC platforms. Working closely with our new partners for smooth onboarding and set up of supported integrations. Reporting and tracking tickets with our development team. Disseminating best practices through your interactions with the community. Taking full ownership of your work and responsibility for the details, every step of the way. 

Technical Support & Process Lead - Commerce Cl…

Adobe
Austin
2 weeks ago
+57
Responsible for driving quality and customer experience across the Customer Engineering & Support organization through ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly dynamic role which will develop and execute an enterprise-class quality program and will help push customer delight to new heights!

Manager, Trust & Compliance

Duo Security
Austin
2 weeks ago
+41
Enabling growth and success for the Trust & Compliance programs and the team members. Overall strategy for Trust & Compliance. Ensuring effective execution of Trust & Compliance programs. Management of relationships with internal and external stakeholders and partners. Providing a healthy and sustainable working environment for team members.

Manager, Systems Engineering - Duo Security

Duo Security
Austin
2 weeks ago
+41
We have an exciting Systems Engineering Manager role open within our Duo Security Sales team! You will be a highly motivated, entrepreneurial-minded sales professional who has a real passion for delivering elite technology and services that protect our Federal, State and Local Government and Higher Education customers from the network to the endpoint to the Cloud. This is an ideal position for someone who has validated leadership skills and related industry and technical expertise to advance their career in a highly regarded leadership role. As part of your DNA, you are an ambitious, self-starter with the ability to build executive relationships, develop and execute sales strategies and tactics that improve Cisco’s opportunity within the customer environment, position and promote the partner and customer value proposition for Cisco’s Security Architecture, articulate Cisco’s product and business strategies, and build the demand that makes deals happen!

IT Manager

RigUp
Austin
2 weeks ago
+25
RigUp is hiring a full time IT Manager in Austin! RigUp is the fastest growing technology startup in oil and gas, and we’re dedicated to transforming the energy industry for the better! Our growing platform enables our customers to do what they do best, with greater efficiency, less complexity and lower costs, while maintaining the highest safety and environmental standards.

Training & Development Associate

Social Solutions
Austin
2 weeks ago
+26
The Customer Training Team at Social Solutions is seeking an energetic, creative, and motivated Training Associate in Austin, TX! If you enjoy creating beautiful training content, conducting customer trainings for nonprofit & public-sector clients, and managing our training content library, then this is the job for you!

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