Austin Tech Jobs and Startup Jobs

11

Technical Systems Manager

Evernote
Austin
1 week ago
+35
The Technical Systems Manager is the point person for maintaining relationships and communication with the vendors who provide all Support, Success, and Sales platforms. The Technical Systems Manager is responsible for the deployment and maintenance of Evernote’s Customer Experience systems. The Technical Systems Manager compares vendor options and recommends technical solutions. The Technical Systems Manager partners with Operations stakeholders to gather requirements for implementation of technology integration and migration. 

Technical Support Manager - Adobe Commerce Cloud

Adobe
Austin
1 week ago
+57
As a Technical Support Manager your goal is to lead a team of Technical Support Engineers. You will provide senior level mentorship for technical issues, regional support initiatives and resolution management. You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery. We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Technical Support & Resolution Manager - Comme…

Adobe
Austin
2 weeks ago
+57
Accountable for driving Quality and Resolution Management across the Customer Engineering & Support organization through a team of Leads and Resolution Managers. Team Leads are responsible for ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly multifaceted team which will develop and establish an enterprise-class quality program and will help push customer experience to new heights! Resolution Managers are responsible for account-level escalations management, serving as a short-term single point of contact for management-selected customers, ensuring consistent communications and driving to resolution.

Technical Support & Process Lead - Commerce Cl…

Adobe
Austin
2 weeks ago
+57
Responsible for driving quality and customer experience across the Customer Engineering & Support organization through ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly dynamic role which will develop and execute an enterprise-class quality program and will help push customer delight to new heights!

Customer Operations, Enablement Manager

EZ Texting
Austin
2 weeks ago
+47
The Customer Operations team is looking for a high velocity hands-on Enablement Manager to design, develop and deliver onboarding and continuous training programs that will enable and accelerate our teams ability to achieve their goals and deliver on our strategic growth initiatives. In this role you will create training and development programs that enable Sales, Customer Success, Account Management, and Support to unlock revenue across the LAER model (Land, Adopt, Expand and Renew). This is done through the lenses of talent management, asset management and communication management with an emphasis on cross-functional collaboration. This is a new position that has the opportunity to define and elevate the role of enablement within the EZ Texting organization.

Technical Support Engineer - Adobe Commerce Cloud

Adobe
Austin
2 weeks ago
+57
The Technical Support Engineer will provide support for the global Adobe Commerce Cloud customer base. Key elements of the role involve handling technical application and infrastructure issues and ensuring our customers are set-up for success. You will take ownership of high priority customer issues while working with the extended Adobe Support and Engineering teams. Team members will be required to thoroughly troubleshoot and document customer cases to ensure effective problem and preventative case management. The objective of this group is to create memorable customer experiences for our customers resulting in them being wildly successful using our products.

Sr. Customer Success Manager - Team Lead

Miro
Austin
3 weeks ago
+17
 Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! A ‘Sr. Customer Success Manager - Team Lead’ has many responsibilities from onboarding Enterprise clients and setting them up for success to deepening the relationship with existing customers and increasing the value they get from our services. This person will also have the responsibility of overseeing the performance of Miro’s Customer Success Managers in our Austin office and will work as a player/coach to ensure an excellent customer experience for all of our central and East Coast accounts. 

Support Analyst

Calytera
Austin
3 weeks ago
+11
Support Analyst will be a Calytera product expert responsible for delivering comprehensive, high quality and effective, support services in a timely fashion to both internal and external clients. This role reports to our Senior Manager, Support.

Senior IT Manager

Iris Telehealth
Austin
1 month ago
+39
You are a current IT Manager, Systems Admin, or Senior IT Manager and have been responsible for all hardware, software, and IT administration in your organization. You naturally understand how to optimize a corporate IT infrastructure and have loads of experience setting up SAAS platforms from A-to-Z. If you are ready to take a growing organization to the next level, then this is the perfect role for you!

Director of Sample Operations

QuestionPro
Austin
1 month ago
+14
QuestionPro, a research and data collection firm, is looking for an experienced Director of Operations to oversee the daily operations of its sampling and data collection division. The ideal candidate will ensure that our business is well-coordinated and productive by managing its procedures and supervising key operational personnel. The area of responsibility for this role is very wide and thus requires thorough knowledge of online panels and data collection practices. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success. 

Senior Technology Administrator

Women's Health and Family Planning Association of Texas
Austin
2 months ago
A Bachelor's degree in computer science, information systems or related field of study. Minimum of 4 years’ experience supporting staff/client in computer science or related field. Proficiency in Windows and Office 365 (including SharePoint) is required. Knowledge of computer deployments including imaging, installation, and setup. Knowledge of Salesforce, Concur, and Zoom preferred. Clear, effective communication skills – both written and verbal. Exceptional customer service, problem solving, and troubleshooting skills. Ability to relate to non-technical users in user-friendly language. Accuracy and ability to pay close attention to details, multitask and prioritize effectively. Ability to work productively, independently and under limited supervision. Ability to handle sensitive and confidential information with discretion. Work involves occasional lifting up to 30 pounds from the floor to the waist in moving, packing and unpacking equipment.

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