Austin Tech Jobs and Startup Jobs

4

Associate Technical Support Engineer

LogicMonitor
Austin
4 days ago
+63
The Associate Technical Support Engineer (TSE) provides tier 1 level of support. The Associate TSE acts as the first response and face of support for LogicMonitor customers by triaging, providing basic troubleshooting, and escalation of customer inquiries as appropriate. The Associate TSE is responsible for initial intake and case acceptance via omni channel support tools at LogicMonitor, in which they will ensure tickets are prioritized and escalated as appropriate to bring customer cases to resolution.

Internal Systems Engineer

Technical Support Engineer

Business Systems Analyst, Revenue

Technology Support Representative, Tier I

Keller Williams Realty International
Austin
1 week ago
+16
Provide excellent customer service and technology support by chat, email and phone. Take a minimum of 40 tickets per day and maintain a one business day response time to all requests. Exhibit a high level of professionalism and empathy when interacting with customers and fellow team members. Own the client relationship by escalating issues when required and then maintaining ownership of the ticket until resolution. Alert management to increased call volume or repeat problems, when needed. Strive toward first contact resolution while proactively decreasing support volume by providing client with support resources and best practices. Appropriately categorize all interactions for reporting and analysis. Utilize training videos, support articles and fellow team members to stay up to date on product advancements and strive to acquire and maintain additional technical knowledge to better serve users in a changing technical environment.

Senior Site Reliability Engineer

Instana
Austin
1 week ago
At Instana, we process and analyze millions of messages per second in order to provide actionable APM intelligence to our rapidly expanding customer base. This constant stream of telemetry creates a number of challenges that must be met with operational agility, as well as strong architecture, design and development. We are looking for talented senior engineers who are interested in or have experience with large scale ingress platforms. An

Senior System Administrator

Keller Williams Realty International
Austin
3 weeks ago
+16
Develop, install, administer, maintain and upgrade Linux based infrastructure within a corporate environment. Configure internal systems. Proactively identify areas of improvement to streamline operations. Perform system performance tuning and system monitoring (e.g., server system logs, messages and alerts). Diagnose and troubleshoot system issues and failures as they arise and develop long-term strategy to prevent future malfunctions. Ensure the smooth deployment of new applications. Maintain operating software such as OS, applications, library versions, etc. Control the production environment to ensure stability and uptime. Monitor networks and security, and manage complex systems. Automate tools, systematically reducing manual effort.

Austin Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Austin
LOCAL GUIDE
Best Software Engineer Jobs in Austin
LOCAL GUIDE
Coolest Tech Offices in Austin
LOCAL GUIDE
Best Sales Jobs in Austin
LOCAL GUIDE
Best Perks at Austin Tech Companies
LOCAL GUIDE
Best Data Science Jobs in Austin
LOCAL GUIDE
Best Marketing Jobs in Austin
LOCAL GUIDE
How to Find a Job in Austin Tech
LOCAL GUIDE
Women in Austin Tech
LOCAL GUIDE
New Tech Companies in Austin
LOCAL GUIDE
Best Tech & Startup Internships in Austin
LOCAL GUIDE
Best Austin Design Jobs