Operations Manager Jobs in Austin

34

Contact Center Manager

LegalZoom
Austin
1 day ago
We need a leader who is experienced in inspiring and providing leadership to Contact Center teams.  You will implement effective processes and technologies to achieve friendly and knowledgeable product support, customer retention, employee satisfaction, and financial goals. You will also provide supervision to our team of Account Representatives and support the maintenance of accurate documentation to ensure quality customer service throughout the organization. This will include the team’s quality phone support, email, effective problem escalations, appropriate documentation, revenue generation, and partner opt-in rate. You must be able to work a variety of shifts as needed and be on-call for the center.  The ideal candidate will have highly effective skills in communication as well as a proven track record in problem-solving, team building, call center operations, and technical management.

Sr. Director- Strategy & Operations

realtor.com
Austin
1 day ago
+14
Drive strategic direction, prioritize initiatives and resources against key performance metrics, and work cross-functionally to operationalize initiatives. Identify, model, and prioritize close rate initiatives based on data, customer feedback, and other inputs. Rapidly develop and test performance improvement hypotheses; then iterate based on feedback. Collaborate with teams from operations, product, sales, support, and marketing to drive initiatives from inception to completion.

Director, Customer Care

FloSports
Austin
2 days ago
+30
FloSports is looking for a Director of Customer Care to lead our support team in a fast-paced, multi-channel environment. This is a key strategic and operational leadership role responsible for the development, continuous improvement, and delivery of support to our subscribers, partners, and internal teams. This role will focus heavily on the development of operational requirements, process and technology, and delivery of key service outcomes for customers in a sports steaming B2C environment. 

Director of Operations, Payroll and Business

RigUp
Austin
2 days ago
+27
Manage the day-to-day operations of QCS (and future acquisitions) sourcing, payments, and invoicing teams on-site in Austin, TX. Develop and implement effective processes across QCS operations; implement and manage change processes. Drive team towards and hold accountable to 90%+ fulfillment rate. Develop resourcing and hiring plan to enable hitting operating metrics as well as growth projections. Hire, onboard, and train new talent as needed to support growth. Work with IMO and PMO teams to develop platform integration strategy and plan; manage process and change management activities. Collaborate with internal teams back at HQ including operations, sales, and invoicing and payments.

Managing Director, New Verticals

Director of Operations, Construction Vertical

Manager, Customer Success

MongoDB
Austin
5 days ago
+50
We are looking for an experienced and ambitious people leader to help build and grow a team of Customer Success Specialists. As a Manager, you will play an integral part in the growth and success of MongoDB and our customers. You will also be responsible for designing and executing initiatives aimed at increasing our customer retention, satisfaction, and adoption of MongoDB.

Director of NOC

FloSports
Austin
5 days ago
+30
FloSports is seeking a Director of NOC to lead our 24/7 technical network operations team. Our NOC team is critical in providing an exceptional customer experience as they are focused on providing the reliable and stable operation of all our live feeds. This position will provide day to day guidance to the NOC team while also working to improve system uptime through process improvements, training, change and incident management, and network automation. Significant commitment during weekends is required (proportional time off during the week will be given to compensate for time spent during weekends). This position is based in Austin, Texas. 

Head of Partners

Volusion
Austin
5 days ago
+28
Define and execute against a partnership strategy focused on increasing product-market fit and merchant acquisition. Build a lean and high-performing business development team capable of delivering meaningful results in areas directly related to a partnership program as well as other areas such as marketing and sales. Identify and manage partnership priorities for areas such as Product and Payments. Negotiate partnership commercial agreements, financial terms, product requirements, and go-to-market strategies across digital and offline. Participate, host, and represent Volusion at various trade shows and conferences. Present Volusion’s value propositions to developers, founders, merchants and partners to address their key business needs, in order to increase Volusion’s partnership ecosystem. Create and improve partnership contracts, workflows, collateral as well as internal systems needed to scale Volusion’s partnership program to support hundreds of the industry’s best technology and channel partners. Demonstrate immediate merchant acquisition growth via quantitative and qualitative reporting.

Director, Client Success

DISCO
Austin
6 days ago
+39
Responsible for scaling a proactive client success function, including leading a team of client success managers. Define and execute processes and procedures to ensure quality and scalability of operations.  Manage a proactive outreach program for users, projects, and clients. Manage a metrics driven results oriented client success team. Collaborate cross-functionally within and across the various internal functions. Help identify product issues from client feedback and assist in finding ways to improve our product and processes.  Serve as the main POC for any escalations to ensure issues are resolved quickly. Provide solutions to our clients by utilizing strong problem-solving skills with an analytical approach.

Enterprise Solutions Director

Customer Success Manager

Square Root
Austin
6 days ago
+29
We’re looking for a Customer Success Manager to join our team of Radicals and help redefine Customer Success. We not only delight customers but also transform them into advocates of Square Root and our product, CoEFFICIENT. We develop lasting client relationships by identifying opportunities, measuring results, and focusing on successful business outcomes. Intrigued? Keep reading!

DataCenter Manager, TechOps

CrowdStrike
Austin
6 days ago
+44
Overall responsibility for CrowdStrike’s production owned and leased colocation facilities in the US and EU. Specific responsibility for: Ensuring Critical Systems Reliability. Ensuring proper diversity and redundancy of power. Ensuring space planning and efficient utilization. Ensuring proper capacity planning for Datacenter Space, Power, and Cooling. Selecting, Integrating, Managing and deploying systems to gather telemetry and sensor information about the use and status of the cabinets, cages, and datacenter. Managing security for the Datacenters in conjunction with other stakeholders including the Datacenter company as well as other groups inside of CrowdStrike. Tracking assets.

Team Lead

Orchard
Austin
6 days ago
+19
Orchard is seeking a Team Lead to join our team in Austin. This is an early-stage opportunity to join a company that is transforming the way customers buy and sell their homes for the better. The right candidate will be an experienced Team Lead (Sales Leader), with a history of building, coaching, and scaling a team of high-performing real estate agents. As a Team Lead, you will play a key role in offering and scaling Orchard’s Buy & Sell service to homeowners. In this role you will:

Operations Coordinator

Orchard
Austin
1 week ago
+19
You are the glue of our Field Operations team. By leveraging your strong communication and organization skills you keep our Field Operations team moving forward on key priorities. By acting as an owner, each day your efforts directly impact our execution timelines, business intelligence and operating procedures. You are comfortable interacting and holding accountable several stakeholders - both internal and external - across multiple projects simultaneously. You thrive in fast paced environments by calmly persevering through stressful situations and finding shareable learnings and process improvements along the way.

Manager, NOC

Personify, Inc.
Austin
1 week ago
+12
We are looking for a strong leader to join our team to  identify, define, analyze, prioritize and refine the requirements, as well as communicate those requirements to the team and then take responsibility for the development and implementation of the procedures and policies.

Director of Service and Delivery

NSS Labs
Austin
1 week ago
+32
We are currently seeking a Director of Service and Delivery in Austin, Texas who is an exceptional leader with the tenacity for providing leadership, direction and mentorship to the team.  You will lead the company’s testing services division which performs hands-on testing of the world’s leading cyber security products and executes tests that include endpoint, network, data center and cloud security products.  This position works closely with many functions within the company to develop new test concepts, oversee the build out and maintenance of new test environments, support execution and maintenance of existing tests and acts as the externally facing NSS Labs point-of-contact delivering exceptional service to our customers.

Head of Acquisitions

Amherst
Austin
1 week ago
+35
Oversee the Acquisition department’s underwriting and acquisition of single-family properties for both internal and investor portfolios. Work with partners in Acquisition Management, Construction, and Property Management to move newly acquired houses into stabilized rentals as quickly as possible. Build repeatable processes for successfully identifying and underwriting properties in a supply chain fashion. Constantly working with your management team to identify efficiencies to purchase a substantial number of homes on a monthly basis. Assessing and analyzing property and market fundamentals for new property acquisitions, managing due diligence, drafting offering memorandums & investment summaries along with company exec summary, and also get involved in assisting with closing transactions. Seeking out and conducting underwriting on new potential Multifamily & CRE acquisitions. Performing asset-level valuations, ROI & IRR analyses for value-add & core asset acquisitions.

Director, Digital Experience Optimization, On-Dema…

Optimizely
Austin
1 week ago
+45
As the Director of our On-Demand Services team, you’ll be in a unique position and on the front lines of some of the world’s most innovative company’s digital experimentation programs. You’ll collaborate with the Vice President of Global Professional Services and other stakeholders in other key organizations to help develop, manage and grow our ODS program and strategy. You’ll subsequently be managing the execution cycle of the test by working with our team of designers, developers, and QA analysts. You’ll help ensure that the ODS program is hitting its financial plan and guide decision making related to spending and scaling ODS operations.

SVP Customer Relations (New England)

Arrive Logistics
Austin
1 week ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP Customer Relations (NorCal)

Arrive Logistics
Austin
1 week ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP Customer Relations (SoCal)

Arrive Logistics
Austin
1 week ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

Manager, Custom Solutions

Procore Technologies
Austin
1 week ago
+20
Our Custom Solutions Managers are given the opportunity to grow a team of best in class Custom Solutions Representatives in the industry. Procore’s Custom Solutions team provides direct customizations and configurations via email and phone meetings to our clients. They collaborate with other members of the Solutions Management Team to create wildly successful clients, happy employees, and drive the growth of Procore.

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