Operations Manager Jobs in Austin

27

Customer Success Manager

Cloudflare
Austin
12 hours ago
+21
You will be responsible for for ensuring the success of Cloudflare’s Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews.

Team Lead, Customer Success Manager

Customer Success Manager - Mandarin & English Speaking

Director of Strategic Planning

Tecovas
Austin
12 hours ago
As a key member of the Merchandising team, this planning leader and critical team member will develop, own and lead the creation and execution of inventory and demand plans that meet the financial goals and business objectives of Tecovas. This role is highly cross-functional in nature and will partner closely with Finance, Operations, Marketing, and Retail leadership. Ultimately, this planning leader is accountable for owning our overall investment in inventory by making sure our on-hand balances are healthy, by ensuring that our inventory is turning at the right pace, by planning SKU balance and velocity targets across all categories, and in the end, by delivering a healthy gross margin return on our inventory investment.

Head of Site Merchandising and Merchandising Opera…

Spreetail
Austin
12 hours ago
+32
Collaborate on cross-functional seasonal planning process with Brand Marketing to develop and maintain a site content calendar for and to ensure alignment on showcasing relevant and seasonal categories, brands and products. Creates a roadmap to deliver best-in-class product content and works with Technology teams to create custom tools and functionality that increase team efficiency. Find, fix, and prevent prevailing issues within our catalog that create friction for customers or cause returns across all channels.  Build out product attributes, establish business rules and normalize size/color data to support rules-driven product placement, attribute-driven navigation and faceted navigation. Drive traffic and conversion through effective cross-category customer journeys and clickstreams, relevant search and navigation, product curation, product content, ratings & reviews and personalization relevancy. Drive incremental GMV while managing margin mix and work with Vendor Managers to align on site promotions and deals. Work with the Inventory team to ensure ideal inventory levels.  Develop and monitor KPIs that support data-driven decision making around site features, product and content placement, and optimization of product content to deliver on business goals. 

Customer Success Manager, Payments

Blackbaud
Austin
1 day ago
+38
The role provides strategic guidance to assigned accounts and Blackbaud’s Customer Success Team with the goal of helping organizations collect more donations than they ever thought possible for their amazing cause. Candidates should think big and strategically help customers with fundraising best practices, expansion opportunities and upsell recommendations that produce real results. The team will work collectively to solve problems faced internally and address challenges customers express with an ever-evolving fundraising landscape. If you show up every day ready to help charities raise more money, do what you say and enjoy giving more than you take, this could be the team for you.

Customer Success Manager, Senior

VP of Professional Services

Director, IT Business Systems

Vista Consulting Group
Austin
1 day ago
+32
This individual will have a diversified background of IT & functional experience, demonstrated project management acumen and excellent vendor management skills, be a strong people leader, in addition to a holistic, service-oriented approach to business relationship management. As a member of the IT Leadership Team, the role contributes to the development and execution of the overall IT strategy and ensures its alignment with Vista Equity Partner's business strategy.

Analyst, Global Partner Success Operations

Vrbo
Austin
1 day ago
+28
Expedia Vrbo is seeking a top-tier Business Analyst to join our Global Partner Success Operations team in Austin. The Global Partner Success Operations team produces enterprise-wide visualizations and analytical reporting used by both account managers and senior leadership to make key business decisions. The team consists of high performing creative analysts capable of crafting and developing critical data sources along with the business

Director, Go-To-Market

Vista Consulting Group
Austin
1 day ago
+32
We are searching for a Director of Go-To-Market, who will operate as the "go-to-market captain" for a group of Vista portfolio companies. As a captain, this individual works side by side with c-suite executives within the portfolio, focusing on heads of sales/marketing, to identify which strategies and Vista Best Practices can be leveraged and to drive business results. Working closely with the Value Creation Director, the captain serves as the subject matter expert and driver for GTM strategy within their companies, acting as the lead on efforts to improve sales productivity, process and tools, and bringing in VCG experts on Marketing, Sales Enablement, Strategy & Customer Success to create processes that enable the full GTM ecosystem. With the expertise this individual brings to the role, they will also help to create and shape Best Practices, develop and grow executive talent within Vista family companies, and strengthen connections between businesses in the Vista ecosystem. Given its scope and reach, this role offers unlimited potential to leverage expertise and have lasting impact within organizations.

Director, Technology Consulting

Vista Consulting Group
Austin
1 day ago
+32
Understanding product and technology maturity and their ability to support the investment thesis is critical to success and long-term value creation. The Director of Technology Consulting will partner with other team members to advise portfolio companies to achieve transformational success, by improving or changing their technology organization, stack and processes aligned with the value creation plan. In addition, this individual will partner with other members of the Product and Technology practice to provide acquisition guidance, market and technical due diligence, technology roadmap assessments and technology and organizational integration planning.

Associate Director, Value Creation

Vista Consulting Group
Austin
1 day ago
+32
We are looking for an Associate Director, Value Creation to join Vista Consulting Group (VCG), the operating and consulting arm of Vista Equity Partners (VEP), the leading private equity firm focused on investing in software, data, and technology-enabled businesses. The Associate Director, Value Creation will be a strategic partner that will work hand in hand with the CEOs and their leadership teams of our portfolio companies. The Associate Director, Value Creation will work closely with senior executive teams at our portfolio companies to identify value creation opportunities, shape and align on implementation, and support their execution and long-term success. We value the differentiated skillset and experience that top-tier consultants bring to our organization. This represents a unique opportunity for the right candidate to leverage his/her generalist / all-around athlete / utility player toolkit to create impact in the near term with the possibility to eventually transition to operating executive roles in our portfolio. The ideal candidate will have three to four years of post-undergrad or two to three years of post-MBA strategy consulting experience at a top-tier firm. Some casework or exposure to the technology space is preferred but not required.

Senior Customer Success Manager - Lead NORAM

Medallia
Austin
3 days ago
+34
In this role, you will help to accelerate deal cycles to close and maximize revenue by partnering with Sales in proposal-building, pricing, quote generation, and opportunity management. This is all in the effort to structure profitable and compliant transactions to the mutual benefit of Khoros and its Customers. You will also help manage and lead weekly calls for review of strategic deals and approvals of discounts and concessions.

Customer Success Manager

ScaleFactor
Austin
5 days ago
+11
Improve customer relationships as they move through the on-boarding process from the post-sale phase, thru transition to the Solutions team, and then throughout their time at ScaleFactor.  Are always a step ahead in anticipating, setting and communicating customer expectations throughout the on-boarding phase. Manage all aspects of the customer journey from leading meetings, facilitating introductions to other team members, etc. Determine and understand customer’s needs and map to ScaleFactor’s software offerings. Identity and articulate themes from customer accounting and finance infrastructure and systems data. Own the relationship with assigned customer accounts, including increasing adoption, driving correct usage, ensuring retention, increasing renewals, and increasing overall satisfaction. Bridge the gap between Customer Support and the Product teams. Work to establish a trusted relationship with each customer while driving the continued value of ScaleFactor’s products. Act as a customer advocate to collaborate and share customer feedback internally with Product, Engineering and other cross-functional teams to enhance ongoing product development efforts.

Head of Provider Partnerships

Medici
Austin
5 days ago
Have a deep understanding of medical associations and how they operate. Utilize your existing relationships and continue to form close bonds with the leadership of state and national medical associations. Convince association leadership to endorse Medici as their preferred or only telemedicine app. Drive physician downloads through marketing, demos, and presentations. Encourage existing users to continue to use the app and invite their patients by developing and sharing best practices and case study material.

Customer Success Manager - Austin

OneSpot
Austin
5 days ago
The OneSpot Customer Success team is growing! We’re looking for an experienced SaaS Account / Customer Success Manager to join our Austin office. This role reports to the SVP of Customer Success and will be charged with the management, retention and growth of strategic accounts. You will own accounts after the sale and work with the product and integration team to make sure that OneSpot clients are successful and view OneSpot as an invaluable partner.

Manager, Operations Strategy and Planning

Bright Health
Austin
1 week ago
+29
As a member of the operations strategy team, the Manager, Operations Strategy and Planning is focused on assessing, prioritizing, and driving the long-term operational capability of Bright Health across its current and future portfolio of products. The Manager, Operations Strategy and Planning is drives quantitative and qualitative analysis and framing of high-priority, cross-functional strategic capability opportunities and impacts, presenting recommendations to senior executives and ensuring those plans are implemented on time, on budget, and per business requirements.

Chief of Staff

DISCO
Austin
1 week ago
+31
This role is a superb opportunity for you to gain exposure to a rapidly growing startup and work across the entire spectrum of the company. You will actively partner with internal teams across the company as well as external partners, suppliers, investors, and clients. We are building something great at Disco and we need you to help us take it to the next level. This role is at our company headquarters at 3700 N. Capital of Texas Highway, Suite 150 in Austin, TX.

Director, Sandbox Research & Development

CrowdStrike
Austin
1 week ago
+36
Lead and grow the Sandbox team, a diverse multi-national remote team of security and cloud professionals. Driving forward Falcon Sandbox and Hybrid-Analysis.com, CrowdStrike’s security community portal. Collaborate across teams to further the adoption of sandbox technology and to integrate into the CrowdStrike Falcon platform.

Manager, Customer Success

AlertMedia
Austin
1 week ago
+16
Develop strategic plans to achieve target renewal goals, identify/minimize customer churn, and support the Customer Success Team in achieving company goals. Build strong relationships with our customers, acting as Executive Support for key customers. Scale and manage a team of CSM Leaders. Act as Executive Support for key customers. Work with CSMs to identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Establish system for tracking metrics and operational cadence of reviewing with the team. Train new CSMs and enhance the training process and materials. Partner with Marketing to build out our customer reference program. Provide quick and responsive ongoing technical and administrative support to our clients.

VP of Customer Success

ClearDATA
Austin
1 week ago
+37
The VP / Sr Dir / Dir of Customer Success is responsible for the strategy, tactics and daily operations of our Customer Success organization for a customer segment in partnership with the VP of Sales. This begins with the sales process and continuing post sale, through onboarding, managed services, ongoing product support, and professional services. S/he will ensure that the direction and execution of these teams are in alignment with the overall strategic goals and vision of ClearDATA.

Customer Success Manager

A Cloud Guru
Austin
1 week ago
+30
As a Customer Success Manager at A Cloud Guru, you'll own the post-sale customer relationship for our B2B side of the business and become a product expert. You'll on-board and engage our customers to drive adoption by creating thorough customer plans and partnering with stakeholders. You'll be the voice of the customer and partner with ACG's product, sales, and marketing teams.

Director Enablement & Training

RigUp
Austin
2 weeks ago
+27
Develop enablement and education programs for sales, on-boarding, customer success, and customer support(revenue organization), design and implement action plans, solicit feedback and measure program effectiveness. Lead and evolve the new hire on-boarding programs for the revenue organization. Develop, manage, and update all value & technical sales training content. Manage and curate sales content and ensure that all information is easily and readily accessible at the point of need. Create written, video, audio content to educate the sales teams and advance deals such as case studies, competitive information fact sheets, product collateral, and custom work. Coordinate with the leadership to deliver ongoing training sessions. Build a method to qualify employee understanding and comprehension of content. Shadow calls and demos within the revenue organization to identify gaps where sales processes can be improved. Field ad hoc content and support requests from the revenue team. Define, track and report on key metrics that indicate sales effectiveness improvements and skill development traction. Partner with Revenue Operations to ensure proper adoption and usage of our tools. Define and map sales processes.

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