Operations Manager Jobs in Austin

36

Customer Success Manager

ScaleFactor
Austin
5 minutes ago
+11
Improve customer relationships as they move through the on-boarding process from the post-sale phase, thru transition to the Solutions team, and then throughout their time at ScaleFactor.  Are always a step ahead in anticipating, setting and communicating customer expectations throughout the on-boarding phase. Manage all aspects of the customer journey from leading meetings, facilitating introductions to other team members, etc. Determine and understand customer’s needs and map to ScaleFactor’s software offerings. Identity and articulate themes from customer accounting and finance infrastructure and systems data. Own the relationship with assigned customer accounts, including increasing adoption, driving correct usage, ensuring retention, increasing renewals, and increasing overall satisfaction. Bridge the gap between Customer Support and the Product teams. Work to establish a trusted relationship with each customer while driving the continued value of ScaleFactor’s products. Act as a customer advocate to collaborate and share customer feedback internally with Product, Engineering and other cross-functional teams to enhance ongoing product development efforts.

Global Claims Manager

HomeAway
Austin
5 hours ago
+28
Responsible for meeting service targets consistently with speed and accuracy for all HomeAway claims. Lead the Global Claims Team to resolve all customer claims queries, critical issues, high value claims and fraud detection within agreed service levels. Ensure complaints are efficiently and effectively handled, taking appropriate action to address issues raised and introduce long-term improvements. Enable Team Members to have the right level of capability, skills and knowledge to successfully achieve high levels of customer satisfaction and service targets. Responsible for claims quality assessing and claims audit. Audit and review all aspects of the service including the verification of claims payments ensuring accuracy and efficiency. Be on top of claims payout and ensure prompt escalation of any potential overspends.

Senior Manager, Partner Success

Manager, North America Partner Success

Executive Administrator to CEO

Paradromics
Austin
18 hours ago
This role involves working side-by-side with the Chief Executive Officer (CEO) of a biotechnology startup that is solving one of the most exciting technological problems of our generation. Paradromics is developing a neural interface that provides high-volume bidirectional data streaming capabilities between brains and computers—an implantable, wireless modem for the brain. The technology will allow physically disabled patients to connect directly with personal computers or with next-generation active prosthetic devices such as artificial eyes, ears, and limbs. As a member of the team, you would be an integral part of that mission.

General Manager - Water Hauling

RigUp
Austin
19 hours ago
+24
Coordinate with product marketing, sales, engineering, marketing, local and field operations, and our supplier network to develop our go-to-market and service line growth strategy for our water hauling service line. Interface directly with clients to deliver technical proposals needed to meet objectives. Help recruit and manage regionally based district managers utilized in fulfilling client objectives. Develop and iterate on our operational portfolio within our water hauling service line. Provide input and technical insight to our product team as they develop corresponding automation product. Growth planning of RigUp’s operational footprint, setting up new RigUp operations facilities. Responsible for meeting financial and time benchmarks for delivering and receiving supplies and products. Ensure safety and compliance with local and international regulations, policies, insurance coverage and tariff rates. Generate and implement the ideas, solutions, and strategies that continue to make RigUp one of the fastest growing tech companies.

Operations Supervisor

Zagster
Austin
20 hours ago
+20
Responsible for providing leadership to team (20-30 associates) conducting asset deployment and collection, ensures inventory is properly tracked and accounted for. Triages operational issues and assists team and management with resolution. Assists with new hire training and development. Drives process improvment. Provides success metrics to Director of Operations. Schedules development and coordination of schedule adjustments for assigned shifts.

Head of Education and Training

Juniper Square
Austin
2 days ago
Design, deliver and maintain training programs and curricula for new and existing customers and new Juniper Square employees. Create and deliver highly polished, customer-facing and internal-facing trainings and content that meet training objectives and learner needs. Content could include, but is not limited to: training videos, slide decks, instructor guides, articles and other learning resources. Redesign the existing help center and off the shelf resources. Monitor and measure effectiveness of training programs and conduct evaluations to identify areas for improvement in training process and resources. Collaborate with teams across Juniper Square to ensure customers and employees have resources they need to be successful.

Consumer Success Supervisor

Opcity Inc
Austin
2 days ago
+14
The Consumer Success Supervisor (CSS) role presents the ideal opportunity to develop, lead, counsel, and motivate Consumer Sales Representatives (CSRs) to achieve goals and quotas by delivering superior service and resolution to Opcity's clients. This role will allow you to work side by side with our Consumer Success Managers. The Supervisor role supports CSMs by helping with their day to day responsibilities. They will assist CSMs with coaching and development of CSRs, including but not limited to- call breakdown and side by side coaching. The supervisor role is a flex schedule- working some weekends will be required.

Senior Director of Operations

CUSTOMER SUPPORT MANAGER - MINERALSOFT

Drillinginfo
Austin
2 days ago
Our Customer Support Manager is ultimately charged with monitoring the day-to-day operations of our support team to ensure we are meeting our goals/metrics around the resolution of complex technical issues for our clients using the MineralSoft by Drillinginfo solution. The primary responsibilities of this role will include leading ticket reviews, coaching our functional and technical support team, putting in place practices to improve overall productivity, establishing and monitoring KPI’s, serving as an escalation point for complex support issues and helping to prioritize as well as resolve tickets in the Salesforce Service Cloud environment. The ideal candidate will have experience in a lead or management role for a support organization, will be able to resolve technical and functional complexities and will have strong communication skills. This position will be based in Austin, Texas. 

District Manager- Central Texas

Kendra Scott
Austin
2 days ago
+11
About Kendra Scott: We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our

Director of Field Operations

Kendra Scott
Austin
3 days ago
+11
Reporting directly to the VP of Retail, the Director of Field Operations is a critical support in setting up our field teams for success. Primary focus includes leading the Field Operations team and partnering with cross-functional teams within the Home Office to develop relevant strategies, initiatives, tools, resources training and communications to maintain a focus on operational excellence and WOW customer service to support Store teams in achieving their goals.

Security Operations Manager

Duo Security
Austin
3 days ago
+13
As the Security Operations Manager, you will lead the team esponsible for incident response, vulnerability management, vendor security assessments, and security awareness for the entire company. In this role, you will be responsible for empowering the Security Operations team and contributing to and supporting the Security Operations vision.

Director, IT Security

Procore Technologies
Austin
4 days ago
+20
We're looking for a Director of IT Security to join our growing IT Security team. In this role, you’ll lead a high-performing group dedicated to developing and designing innovative security solutions for our internal and external customers, and enhancing Procore’s compliance and governance capabilities. The Security team manages multiple aspects of security including AWS infrastructure, cryptography, host security, security anomaly detection, and anything in-between.

Manager, Emerging Subcontractors

Senior Customer Advocacy Manager

Compeat
Austin
5 days ago
+18
Compeat, Inc. is looking to grow our team of Customer Advocacy Managers (CAMs).  The Senior CAM is viewed as the primary account leader and single point of contact for all assigned accounts, representing the organization to our customers, and the customers to our organization.  These individuals are responsible for identifying where the needs of both groups intersect and working to maximize the relationship for both sides, for the ultimate benefit and success of the company and our customers.   

Executive Director

New Knowledge
Austin
5 days ago
+35
Data For Democracy is in the search for an Executive Director. This person will be responsible for the formulation and implementation of policies, programs and objectives for developing and utilizing the resources and services available to the Data For Democracy community. You will have overall strategic and operational responsibility for Data For Democracy’s staff, programs, expansion, and execution of its mission. You will initially develop deep knowledge of core programs, operations, and business plans around data science and civic technology initiative that the organization promotes.

General Manager, Aceable

Aceable
Austin
5 days ago
+19
Be accountable for the business unit’s performance versus a mutually agreed upon strategy and budget. Optimize the strategy and key initiatives to accelerate growth and profitability. Work with FP&A on optimizing product strategy. Work with Product and Marketing on optimizing exposure of the product to Aceable’s course takers as well as fostering programs to grow new prospects for the operation. Lead efforts to optimize call center costs while maintaining a high standard of quality in alignment with the Aceable brand. Manage a team of high caliber industry veterans, ensuring everyone is well-coordinated within Aceable as well as productive via managing people and procedures. Review organizational process flows and expenses with an eye towards further improving efficiencies.

Customer Support Manager

TrendKite
Austin
5 days ago
+20
We are looking to hire an experienced Customer Support Manager to lead a team of account architects who provide post-sales support for existing customers. Account architects support customer issues such as optimizing dashboards, creating new boolean search queries, and answering basic to advanced questions about the platform via email-based tickets. The manager will be expected to own performance metrics and KPIs, address any escalations, develop and refine processes, and provide career development to the team.

Customer Success Manager

Square Root
Austin
5 days ago
+24
Tackle client integration + configuration of our products, training, project planning, contract management, and software delivery. Build strong relationships with our customers and gain a deep understanding of their industry and business strategy. Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business. Collaborate with teams from across Square Root to find the root cause of and creative solutions to real business problems. Be the voice of the customer, essential to project success and helping our customers reach their goals!

Customer Success Manager

Rapid7
Austin
6 days ago
+22
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals.

Partner Success Manager

SailPoint
Austin
6 days ago
+18
The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts.    This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services.  This role is all about client satisfaction and is not a quota carrying sales position.

Customer Success Manager

SailPoint
Austin
6 days ago
+18
The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts.    This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services.  This role is all about client satisfaction and is not a quota carrying sales position.

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