Austin Tech Jobs and Startup Jobs

5

Customer Success Manager - Mandarin & English…

Cloudflare
Austin
14 hours ago
+21
You will be responsible for ensuring the success of Cloudflare’s Enterprise customers and managing their post-sale experience. Acting as the primary point of contact for Cloudflare customers you’ll be "the face of the business”. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. You’ll regularly meet with customers to communicate Cloudflare's value; these conversations may happen in-person or via phone / video conference. Cloudflare delivers cutting-edge products and services, iterates quickly, and changes direction frequently. Maintaining a deep understanding of Cloudflare's solutions so that you can lead value-added customer conversations, understand customer's needs, and communicate these needs back to internal teams is critical to the role.

Customer Success Manager

Team Lead, Customer Success Manager

Customer Success Manager, Arts & Cultural

Blackbaud
Austin
6 days ago
+38
The Customer Success Manager (CSM) is responsible for bringing best practices and most current trends to customers, helping them drive greater business value with Blackbaud solutions through the four pillars of Customer Success:  Adoption, Customer Success, Renewals and Business Support. As a Customer Success Manager, you will be engaging with a wide variety of Arts & Cultural organizations (museums, zoos, botanical gardens, etc.) to help them achieve their desired outcomes through the utilization of Blackbaud solutions. The CSM must understand the role of technology in the operation of Arts & Cultural organizations, as well as be able to articulate the value of Blackbaud’s solutions to both system users and executive decision-makers.

Team Lead, System & Network Operations Center

VP of Professional Services

Director/VP of Operations & Chief of Staff

Accomplice
Austin
1 week ago
+18
Conspiring to create with a common purpose. We are craftsmen, designers, developers, strategists and researchers dedicated to products and experiences worth building. Our team has TWO openings in Austin! We are seeking a Director/VP of Operations (title based on experience of candidate) AND a Chief of Staff!    If you are interested, please review the job recs and apply https://accomplice.breezy.hr/  

Director, Sandbox Research & Development

CrowdStrike
Austin
1 week ago
+36
Lead and grow the Sandbox team, a diverse multi-national remote team of security and cloud professionals. Driving forward Falcon Sandbox and Hybrid-Analysis.com, CrowdStrike’s security community portal. Collaborate across teams to further the adoption of sandbox technology and to integrate into the CrowdStrike Falcon platform.

Director Enablement & Training

RigUp
Austin
2 weeks ago
+27
Develop enablement and education programs for sales, on-boarding, customer success, and customer support(revenue organization), design and implement action plans, solicit feedback and measure program effectiveness. Lead and evolve the new hire on-boarding programs for the revenue organization. Develop, manage, and update all value & technical sales training content. Manage and curate sales content and ensure that all information is easily and readily accessible at the point of need. Create written, video, audio content to educate the sales teams and advance deals such as case studies, competitive information fact sheets, product collateral, and custom work. Coordinate with the leadership to deliver ongoing training sessions. Build a method to qualify employee understanding and comprehension of content. Shadow calls and demos within the revenue organization to identify gaps where sales processes can be improved. Field ad hoc content and support requests from the revenue team. Define, track and report on key metrics that indicate sales effectiveness improvements and skill development traction. Partner with Revenue Operations to ensure proper adoption and usage of our tools. Define and map sales processes.

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