Concierge Specialist (Customer Success )
1 week ago
Communicate with consumers, agents, and lending partners via phone call, text, and email.
Play the relationship manager role, becoming the primary communication hub between all of the OJO partners (home buyers, agents, and lenders.)
Act as a liaison to gather all relevant information between the partners to assist and speed up the home buying process.
Identify, assess, and remediate any issues between partners.
Responsible for all transaction milestones between parties and updating all relevant home-journey information.
We are a start-up with established processes in some places and no process in others. This role will help identify needs, gaps, areas for improvement, AND identify solutions.