Product Support Representative, IPM
9 hours ago
Support property managers by providing excellent service via phone and/or e-mail contacts.
Educate users in all functions and features of our product line.
Be the customer’s primary point of contact, build positive rapport and communicate appropriately until the issue is resolved and the customer is satisfied.
Help to analyze and identify issue severity levels and follow appropriate procedures for various types of customer situations.
Advocate for customer needs by suggesting customer experience improvements.
Meet appropriate productivity and quality levels in support of world-class service standards.
Assist with process and knowledge base documentation as needed to help further the team’s overall knowledge in support of customers.
Moderate supervision needed; demonstrates initiative to handle most tasks independently.