Austin Tech Jobs and Startup Jobs

2

Customer Product Support

SourceDay
Austin
1 week ago
+43
· Resolve Tier 1 and Tier 2 level customer issues via multiple incoming and outgoing channels. · Provide excellent customer service by exceeding customer expectations. · Identify technical or product issues and work with a highly creative development team to resolve with a sense of urgency. · Manage customer expectations regarding estimated response times for resolution. · Exhibit a deep understanding of the SourceDay solution and speak with customers about the most relevant features/functionality for their specific business needs. · Expertly address challenging questions while providing answers that are professional and easy to understand. · Understand and empathize with end user challenges and issues and recommend best practice solutions. · Foster strong relationships with other SourceDay departments to find resolutions and work toward product improvements. · Collaborate with the SourceDay engineering group on potential product ideas and solutions. · Work with our Technical Operations group on prioritizing and managing ticket statuses and escalations. · Perform user testing on new product enhancements and functionality. Perform other product and support functions as needed.

Director of Product Management - Branded Apps

AffiniPay
Austin
2 weeks ago
+22
As the Director of Product Management for Branded Apps, you will work directly with our users as well as our internal development team to design, define and build the latest features within our main end customer product. Although this position is an individual contributor role, this role represents a unique opportunity to lead the product strategy for the key product that enables our users!

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