14 hours ago
Serve as the principal point of contact for a group of customers, communicating with them via phone and email.
Help customers navigate the onboarding process, building trust in the company and ensuring they get off to a great start.
Maintain strong relationships with customers, reaching out to them on a regular basis, and responding quickly to inbound inquiries.
Communicate the work that GoDaddy is doing to help our customers’ attract and retain more business.
Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention.
Take ownership of your results by driving high-quality customer service resulting in meeting or exceeding the monthly goals associated with the Account Manager role every month.
Develop and maintain deep expertise of Main Street Hub products and best practices to provide value to customers.
Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer.