Customer Success Content Writer
3 weeks ago
Create and regularly improve high-quality external-facing content that supports Juniper Square’s customer base and business objectives.
Present clear, concise and organized information in appropriate formats that helps answer customer questions.
Leverage customer feedback and understand customer use cases to inform how to improve existing content and develop effective new content.
Ensure consistency in vocabulary, tone, voice and quality across all types of documentation, whether the work of yourself or the work of others.
Review, edit, and proofread materials written by others, as applicable.
Collaborate with internal teams to effectively communicate key messages and project manage documentation publication to ensure on-time delivery.