Austin Tech Jobs and Startup Jobs

2

Social Media, Customer Onboarding

GoDaddy
Austin
5 days ago
+28
The Onboarding Team is core to GoDaddy's products, and Customer Onboarding Specialists are technical experts who set our customers up for success on their social media and review platforms. We research their online presence, update all information on their platforms, and troubleshoot technical platform issues for our customers. We’re a team of high-achieving, detail-oriented problem solvers who come to work every day excited to make our customers’ lives a little less complicated. We also collaborate with other teams within GoDaddy to better understand our customers’ needs and ensure they receive seamless service. In short, we’re a fast-moving team of hardworking individuals with an unparalleled passion for helping local businesses connect with their customers.

Sellbrite Onboarder

GoDaddy
Austin
1 week ago
+28
Receive new customers from Sales and understand individual business objectives. Explain the Sellbrite system to new customers and train them on functionality in phone/screenshare training sessions and via chat/email support. Design individual Sellbrite workflows based on customers' business objectives. Hand off customers to Success Team / Support Team once onboarding is complete. Create Onboarding content (Help Center articles or videos, macro answers, etc). Provide support via chat or email to the customer, and accompanying support via phone when necessary. Provide technical/product support for the Sellbrite product. Handle escalated incidents through our ticketing system Intercom, or phone. Create/track JIRA tickets when necessary for bugs, and ProductBoard for Feature Requests. Assist in providing a conduit of communication between the Sellbrite teams (customer success, customer support, onboarding) when needed. Be well versed in Intercom, JIRA, and the Sellbrite standalone product.

Project Mgmt salaries in Austin

Job Title Average Salary Salary Range
Project Coordinator $51,957
Min: $38K
Max: $70K
Implementation Specialist $70,303
Min: $38K
Max: $125K
Implementation Manager $86,594
Min: $53K
Max: $173K
Project Manager $94,985
Min: $39K
Max: $190K
Technical Project Manager $99,896
Min: $70K
Max: $153K
Scrum Master $100,833
Min: $70K
Max: $140K
Senior Project Manager $117,326
Min: $80K
Max: $180K

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