Cision (formerly TrendKite)
2 hours ago
We’re looking for a collaborative, problem solving, word wizard to join our Customer Success Team as an Account Architect (AA). The AA works directly with customers to enhance the relevance and value of their TrendKite experience, specifically by creating and optimizing their implementation of the TrendKite platform using Boolean logic (AND/OR/NOT). AA’s field requests through customer tickets or chats, and may join customer calls to clarify requests or support our Account Managers and Onboarding Consultants. This role leads to further customer facing growth opportunities including Enterprise Account Architect, Onboarding Consultant, and Account Manager.