Technical Support Manager
Build, lead, develop and coach an AWS, Azure or Google Cloud -focused team of technical admins, engineers, and architects in support of mid market to large enterprise clients 24x7.
Drive continuous improvement and operational discipline through collaborative and proactive activities across Product, Sales, Account Management, and Operational Excellence organizations.
Develop a deep understanding of the enterprise customer base relative to their solutions, business drivers, success criteria, and long-term strategy.
Lead team in driving customer satisfaction.
Lead and ensure the team is highly trained in all services and following procedures and protocols prescribed in the ClearDATA delivery model.
Lead the mitigation of delivery risks & issues.
Manage tightly to Key Performance Indicators (KPIs), regularly reporting on them and associated corrective actions and insights.
Educate customers on ClearDATA services and translate those into a clear business value proposition.
Take a data-driven approach, to the incident and problem management.