Austin Tech Jobs and Startup Jobs

170

Email Retention Specialist

LegalZoom
Austin
1 hour ago
Respond to customer inquiries, retention and subscriptions via email. Meet monthly email and revenue quota. Research and resolve questions. Assist the department with all customer related initiatives. Improve the quality of the customer interaction on a daily basis. Help achieve companywide objectives while ensuring complete customer satisfaction in a “one contact” environment. Manage time and company resources appropriately. Performs other duties as assigned by Supervisor.

Training Specialist

DISCO
Austin
1 hour ago
+31
Deliver internal training to Services team members on product functionality, eDiscovery practices, and internal DISCO processes and procedures. Assess internal team members’ skills and knowledge via project-based learning, and provide constructive feedback and personalized training based on outcomes. Deliver external training to customer groups via face to face and virtual environments, including onboarding, role-based training, and advanced training per customer requirements. Make complex technological and legal concepts accessible via quality instructional practices and clear communication. Build and maintain DISCO product expertise for end-users & administrators, as well as domain knowledge about the eDiscovery industry and legal SaaS at large. Collect and utilize customer feedback to identify growth areas for the program and delivery. Collaborate on the development of relevant courseware materials based on customer needs and gaps in training content. Participate actively in team meetings and individual interactions, providing insight to training operations and needs, as necessary.

Process Analyst

LegalZoom
Austin
4 hours ago
Let’s build something cool. We’re looking for a great Process Analyst – this role focuses on designing new business processes, changing existing business processes and building the functionality to support these changes. Our ideal candidate will have excellent attention to detail and analytical skills with 3 to 5 years of experience working with agile teams in a Contact Center environment.

Chargeback Analyst

LegalZoom
Austin
4 hours ago
The Chargeback analyst will investigate disputed credit and/or debit card transactions and then take suitable action to resolve those disputes, including processing refunds and/or debits to cardholders or merchants. The work involves researching credit and/or debit card transactions and determining if purchases actually occurred. Chargeback analyst must then communicate their findings to consumers and merchants, via WorldPay platform. Also, must be on the lookout for fraud and report any suspected cases to the appropriate department within the company.

Part-Time Seasonal Distribution Associate

Kendra Scott
Austin
1 hour ago
+11
The Distribution Associate will be trained in all areas of distribution but will specialize in picking and packaging our product accurately while ensuring shipment deadlines are met. Opportunity to learn how a successful company operates from the inside out. If you are a future leader who loves team work, meeting goals, and always staying active, this position is for you! Use your customer service focus to create a ‘WOW’ experience for all of our multi-channel customers by shipping beautifully wrapped product accurately and efficiently. Participate in a fast paced, fun team environment with opportunity to contribute through innovation, collaboration and employee input. What Matters to You Matters to Us!

Social Media Coordinator

Khoros
Austin
1 hour ago
+52
Khoros is seeking a Social Media Coordinator to add to our growing professional services team. From community moderation and content development to social data analysis, the Social Media Coordinator will play a pivotal role on project teams at Khoros. The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A working understanding of social media and major networks is

Lead Back-end Software Engineer

DISCO
Austin
1 hour ago
+31
Who We Are  DISCO is a legal tech software company. Our objective is to own the legal tech market and become the leader in legal as Salesforce has done in the sales technology space. Given the massive growth of data over the last 20 years, poorly built legal technology products have severely decreased lawyers ability to practice the law.  Our fundamental mission includes building a unified technology platform for the practice of law, composed

Senior Software Engineer, Platform

DISCO
Austin
1 hour ago
+31
Great products need great architecture. As a Platform Data Engineer, you’ll help design and build the architecture that scales the business and can be confidently relied on. We are hiring people that approach design from a systems perspective and have the aspirational goal of everything ‘well-crafted’. A great candidate can deliver real customer value while pursuing ‘high marks’ on these Architecture Quality Attributes: 

Patent Illustrator (Mechanical)

LegalZoom
Austin
8 hours ago
We are currently seeking a highly motivated candidate to join our growing Intellectual Property team. The Patent Illustrator will use their mechanical and drafting knowledge/skills to prepare Patent application drawings using CAD software for submission to the United States Patent and Trademark Office (USPTO).

Senior Product Manager

DISCO
Austin
13 hours ago
+31
As a Senior Product Manager, you will know your product better than anybody. You will organize and manage all of the feature requests related to your area and represent them as a member of the DISCO Product Steering Committee. You will work closely with DISCO’s customers and brilliant designers to develop the most magical, consumer-grade product that the legal technology market has ever seen. You will transform user problems into specific user stories so that engineers can unambiguously build the perfect product to support our notion that every line of code will generate new revenue.

Director, eDiscovery Data Operations

DISCO
Austin
14 hours ago
+31
Manage day-to-day eDiscovery operations to ensure the effective and efficient delivery of eDiscovery services, including those related to the collection, data management, ingest, and production of data for Disco matters. Establish and refine processes and procedures to align with eDiscovery industry best practices. Design and enforce effective quality control measures to ensure the quality and scalability of Data Operations. Collaborate cross-functionally within and across the various internal functions to address client concerns and barriers.  Develop processes and procedures, as well as identify risks, issues, and tools required to effectively manage projects. Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns.

Product Marketing Manager

DISCO
Austin
14 hours ago
+31
DISCO is looking for ambitious and driven Product Marketing Manager to join our growing marketing team. In this role, you will develop and execute go-to-market strategies for products and features, act as a thought leader for our products, inform product strategy, and help position DISCO as a market leader.

Quality Engineer III

Khoros
Austin
17 hours ago
+52
Khoros in Austin is looking to add a stellar Quality Engineer III to our already awesome engineering team. The software we build is an event-driven application that consumes big data streams from the major social networks (Facebook, Twitter, Instagram, etc.). With it, companies can scale their conversations on those networks with consumers allowing them to read and respond within just a few minutes. We currently manage over 500k social conversations a day.

Acquisition Sales Specialist

LegalZoom
Austin
19 hours ago
Generate leads and acquire new sales. Cold calling; this is a high volume role. Increase market share through building pipeline via phone and email follow up. Research potential leads from business directories, web searches, etc. Establish/build rapport with new potential clients. Create a culture of success and ongoing business and goal achievement. Manage information and data related to customer and prospect interactions. Provide online product demonstrations to prospective clients. Able to articulate and communicate competitor differentiators to convert sales. Consistently meet or exceed quota-based performance metrics. Document, track and monitor all leads and activities in CRM. Develop and sustain knowledge of all solutions.

Director of Engineering

BlackLocus
Austin
19 hours ago
+17
Director of Engineering will lead a group of passionate, talented engineers and partner with Product & Data Science teams to build tools that make business actions simple even from large datasets.  BlackLocus’s data mining and machine learning pipeline, as well as user-facing applications, are built primarily in Java, Python, Go, and JavaScript. Our services and tools are entirely cloud-deployed. This role reports directly to the GM of BlackLocus.

Senior eDiscovery Processing Specialist

DISCO
Austin
21 hours ago
+31
We are seeking a customer-focused individual with strong eDiscovery data processing skills to join DISCO’s growing Services team. In this role, you will consult with customers to prepare data for legal review in DISCO, provide assistance to end-users throughout the legal discovery process, troubleshoot technical issues, and guide customers to use the DISCO platform optimally. You will also provide critical technical input to the Engineering team to diagnose and address platform issues and prioritize enhancements to the product.

Marketplace Operations Specialist

Worksmith
Austin
21 hours ago
+20
As a Marketplace Operations Specialist, you’ll play a critical role on the Worksmith platform by helping clients and vendors get jobs completed well and on-time. By providing top-notch customer service and logistical support, you’ll solve client problems and help vendors grow their businesses.

Business Intelligence Sr Analyst

BlackLocus
Austin
21 hours ago
+17
The primary role of this position is to develop and support business intelligence and ensure data quality with our customers. Our customers are business users internal to The Home Depot. In this role you will apply techniques and methods that are appropriate, effective and leading-edge.

Sales Enablement Specialist

DISCO
Austin
1 day ago
+31
A key contributor to the sales new hire onboarding experience (pre-day 1 to 1 year). Ability to identify strengths and areas of improvement through shadowing. Support sales process and best practices through coaching on topics such as meeting facilitation, customer discovery and situational preparedness for sales meetings. Assess skills, knowledge and “sales readiness” during onboarding to help sales managers evaluate progress and create development plans. Make recommendations on how to improve performance through the use of coaching, training or helping to remove internal barriers. Help foster a coaching culture by empowering sales managers to use coaching and sales best practices. Use sales data (SFDC, internal reports) and KPI’s to help sales managers create effective 1:1 coaching plans that lead to increased sales productivity by focusing on things like pipeline and call activity. Work with managers during onboarding to develop territory business plans that helps improve short term and long term focus of their sales new hires.

Revenue Operations Analyst

DISCO
Austin
1 day ago
+31
Review revenue events to ensure they are configured correctly in the system of record. Assist in implementing Salesforce to NetSuite integration and manage integration post-implementation. Revenue contracts to ensure compliance with internal policies. Review revenue contracts and interpret financial terms correctly. Provide assistance monitoring emails from clients/internal staff regarding revenue/billing inquiries. Review the accuracy of invoices and credit memos. Create new accounts and maintain accurate records of customer information in Salesforce and NetSuite/QuickBooks. Run reports in NetSuite/QuickBooks and Salesforce. Manage data and prepare reports in Excel. Assist with the completion of various tasks as they arise. Perform other duties and projects, as assigned.

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