Deliver internal training to Services team members on product functionality, eDiscovery practices, and internal DISCO processes and procedures.
Assess internal team members’ skills and knowledge via project-based learning, and provide constructive feedback and personalized training based on outcomes.
Deliver external training to customer groups via face to face and virtual environments, including onboarding, role-based training, and advanced training per customer requirements.
Make complex technological and legal concepts accessible via quality instructional practices and clear communication.
Build and maintain DISCO product expertise for end-users & administrators, as well as domain knowledge about the eDiscovery industry and legal SaaS at large.
Collect and utilize customer feedback to identify growth areas for the program and delivery.
Collaborate on the development of relevant courseware materials based on customer needs and gaps in training content.
Participate actively in team meetings and individual interactions, providing insight to training operations and needs, as necessary.