Austin Tech Jobs and Startup Jobs

3

Senior Customer Support Representative

Smarter Sorting
Austin
4 days ago
+18
Answer and respond to all incoming support calls and emails with exceptional levels of customer satisfaction. Develop and build upon existing processes such as tickets, reporting, training and other foundational aspects of support. Troubleshoot hardware and software issues and escalate to technology team as needed. Hit SLAs and KPIs related to first response time, resolution time, customer satisfaction etc. Ensure that work resources are reviewed and updated as needed for our external knowledge base. Manage all support tools (HelpScout, Aircall, etc.). Make effective independent decisions and develop goals, action plans, and deadlines. Develop and maintain relationships with current and future Municipal and Large Retail customers. Organize, audit and maintain client directory and documentation. Develop protocols and guidelines to address client needs and issues. Design a process for soliciting client feedback and implement ways to improve. Assist in onboarding new clients. Assist sales and engineering with new product research, customer needs, and market trends.

Ruby Developer

DoStuff Media
Austin
6 days ago
Come build stuff that answers “What should I do tonight?” for millions of people. You’ll have fun. You’ll like the folks you work with. You’ll work on interesting problems. You’ll make the world a better place by helping people party better. Requirements: 2 - 4 years professional Ruby/Rails experience (or commensurate skill level) Strong HTML & CSS/SASS Skills Strong Javascript MV* Skills (Backbone.js & Handlebars preferable) Experience managing / provisioning servers An eye for making usable UI/UX

Director of Ecommerce Technology

Wondercide
Austin
3 weeks ago
Wondercide is looking for a player-coach to lead technology, providing strategic and operational direction in support of its ecommerce, accounting, business intelligence and marketing platforms, including some hands-on development. This position reports to the CEO and is ideal for the type of leader who loves strengthening platforms, problem solving and developing a team. This role provides the opportunity to be instrumental in the major scaling of this fast-paced company.

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