Hardware Jobs Austin

4

VP of Product

Smarter Sorting
Austin
2 days ago
+36
Smarter Sorting is looking for a VP of Product to own the strategic direction of our data products and manage our world-class team to fulfill this vision. This person will lead and manage a team of Product Managers to own, build and ship the best products to achieve our mission. This person will work closely with the Chief Product Officer to develop meaningful, measurable and specific goals for the product roadmap. 

Data Engineer

Smarter Sorting
Austin
6 days ago
+36
Smarter Sorting has positioned itself as the industry leader in chemical reuse and shipping. We are building upon our data platform to power these goals, and are seeking a Data Engineer to help architect and develop scalable solutions. Our Data Engineer will work cross-functionally with our Data Scientists to fully automate our ETL (extract, transform, load) pipelines. The end-goal would be to make adding a new data source as simple as filling out a configuration file and adding it to a queue. They will also monitor and manage data ingestion as well as clean existing data. Our Data Engineer will define data models, update the ETL to interface with the new data store, and manage the migration from Mongo to Postgres.

Co-Founder

Qwipt
Austin
2 weeks ago
We are looking for a co-founder and lead engineer/developer to join us at Qwipt. Qwipt is an internet of things company who builds anti-theft devices that can be installed directly into electronic musical equipment. With the advancement of GPS receivers, long range radio (LoRa) and increasingly robust 4G/LTE networks, we can accurately track electronic assets in real time. At Qwipt we believe in advancing these new technologies, developing

Customer Support Representative

Smarter Sorting
Austin
3 weeks ago
+36
Answer and respond to all incoming support calls and emails with exceptional levels of customer satisfaction. Build upon existing processes such as tickets, reporting, training and other foundational aspects of support. Troubleshoot hardware and software issues and escalate to technology team as needed. Hit SLAs and KPIs related to first response time, resolution time, customer satisfaction etc. Ensure that work resources are reviewed and updated as needed for our external knowledge base. Manage all support tools (HelpScout, Aircall, etc.) Develop and maintain relationships with current and future Municipal and Large Retail customers. Organize, audit and maintain client directory and documentation. Help develop protocols and guidelines to address client needs and issues. Help design a process for soliciting client feedback and implement ways to improve. Assist in onboarding new clients. Assist sales and engineering with new product research, customer needs, and market trends.

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