15 hours ago
Speak with customers who have indicated a desire to cancel their subscription, listen to their feedback, communicate the value of remaining a Main Street Hub customer, and design solutions to help them remain onboard.
Provide personalized, positive support that aligns with our company brand and voice, directly impacting our customer retention.
Take ownership of your results by driving high-quality customer service resulting in meeting or exceeding the monthly goals associated with the Retention Specialist role every month.
Develop and maintain deep expertise of Main Street Hub products and best practices to provide value to customers.
Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer.
Identify trends and areas for improvement, so we can continually serve customers better.
Challenge yourself, your teammates, and your leaders to continually improve performance.