Customer Success Representative
2 weeks ago
Passion for providing amazing customer support through live chat and email.
Communicate effectively and answer all sorts of questions such as usability, issues, Instagram, Pinterest and digital/influencer marketing best practices accurately and efficiently all while making our customers feel welcomed.
Advocate for customers, exceed their expectations and confidently navigate grey areas.
Take ownership of every situation & win customers over! Always follow through on your promises.
Get technical. Stay abreast of social media technologies and the overall arena. You will learn Hubspot, Drift, SQL, and of course - PLANOLY!
Be curious when troubleshooting software issues. Be highly comfortable using a computer, smartphone, and comprehend various IT environments.
Take on projects and create opportunities to constantly improve your skills, knowledge, experience and our applications. Adding value is key!
Embrace ongoing development opportunities including personal development and growth through weekly meetings and one on ones with your manager.