Associate Enterprise Account Manager
1 hour ago
Maintain complete ownership over an assigned Book of Business of Enterprise customers.
Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention.
Build strong reference-able working relationships with your clients from entry level to C-level executive.
Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes.
Conduct strategic business reviews with your clients to implement plans that drive success within their business.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals.
Become a trusted adviser for your clients by utilizing high levels of integrity, and follow through
Work with cross functional teams across Sales, Client Success, SBD, and Marketing to deliver the best experience for your clients and raise key metrics, like company NPS.
Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution.
Perform other duties and assignments as required.