Technical Support Engineer
5 days ago
Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.
Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation.
Identify and escalate priority issues that need immediate attention.
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.
Collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers.
Create process or troubleshooting documentation in the support knowledge base.