7 hours ago
The Operations Analyst will work closely with the Customer Success and Services leadership team to provide on-going support and maintenance of the organization’s business systems, processes, and data. You will develop, maintain, and improve procedures, documentation, and reports that help maximize Customer Success and services resources, and improve overall business results. This role is responsible for compiling the financial forecast of the Renewals and Services organization and communicating the forecast across the organization. A successful candidate will be a highly motivated, detail, process and customer service-oriented individual focused on meeting the needs of a growing and dynamic Customer Success and Services team by driving efficiencies and improvements. This position demands a high-level understanding of process and procedures that drive a successful Customer Success and Services organization.