Greentech Jobs Austin

3

Communication Associate

Aspire Food Group
Austin
4 days ago
+21
Overview Aspire Food Group is a global food-tech company based in Austin, Texas. We address food security and food sustainability by developing pioneering technology to commercialize the cleanest and most ethical source of animal protein in the world: insects. Your primary focus will be to manage the creation and deployment of written content for the Aspire CPG brand, Exo. This will include the creation of original content and the management of

Account Manager

Aspire Food Group
Austin
4 days ago
+21
Overview Aspire Food Group is a global food-tech company based in Austin, Texas. We address food security and food sustainability by developing pioneering technology to commercialize the cleanest and most ethical source of animal protein in the world: insects. The primary role of the Account Manager is to foster and maintain business relationships with key accounts and strategically identified customers to generate sales in alignment with

Senior Customer Support Representative

Smarter Sorting
Austin
1 week ago
+18
Answer and respond to all incoming support calls and emails with exceptional levels of customer satisfaction. Develop and build upon existing processes such as tickets, reporting, training and other foundational aspects of support. Troubleshoot hardware and software issues and escalate to technology team as needed. Hit SLAs and KPIs related to first response time, resolution time, customer satisfaction etc. Ensure that work resources are reviewed and updated as needed for our external knowledge base. Manage all support tools (HelpScout, Aircall, etc.). Make effective independent decisions and develop goals, action plans, and deadlines. Develop and maintain relationships with current and future Municipal and Large Retail customers. Organize, audit and maintain client directory and documentation. Develop protocols and guidelines to address client needs and issues. Design a process for soliciting client feedback and implement ways to improve. Assist in onboarding new clients. Assist sales and engineering with new product research, customer needs, and market trends.

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