2019 Customer Support Manager Salary Austin | Built In Austin
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Austin
Austin

Customer Support Manager salary in Austin

Average Base Salary in Austin

$79,286
$8,280
Additional Cash Compensation
$87,566
Total Compensation
Median: $79K
Min: $37K
Max: $130K

How Much Does a Customer Support Manager Make in Austin?

The average salary for a Customer Support Manager in Austin is $79,286. The average additional cash compensation for a Customer Support Manager in Austin is $8,280. The average total compensation for a Customer Support Manager in Austin is $87,566. Customer Support Manager salaries are based on responses gathered by Built In Austin from anonymous Customer Support Manager employees in Austin.

Austin by the numbers

2,173
Total number of Tech companies in Austin
70,321
Total number of tech users on Built In Austin
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Manager jobs in Austin
16

Customer Support Manager

Austin
5 days ago
+20
We are looking to hire an experienced Customer Support Manager to lead a team of account architects who provide post-sales support for existing customers. Account architects support customer issues such as optimizing dashboards, creating new boolean search queries, and answering basic to advanced questions about the platform via email-based tickets. The manager will be expected to own performance metrics and KPIs, address any escalations, develop and refine processes, and provide career development to the team.

Customer Support Representative

Austin
1 week ago
+20
We’re looking for a customer centric, collaborative, problem solver to join our Customer Success Team as a Customer Support Representative (CSR). The CSR works directly with customers to enhance the relevance and value of their TrendKite experience, specifically by creating and optimizing their implementation of the TrendKite platform by providing customer care through troubleshooting and Boolean logic. CSRs field requests through online chats or customer calls to clarify requests. They also support and work with our internal functions such as Account Managers, Customer Success Managers, and Onboarding Consultants.

Customer Support Representative

Austin
1 week ago
+20
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software. Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services.

Tier 1 Customer Support Specialist

Austin
1 week ago
+26
Achieve proficiency with ETOsoftware functionality. Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone. Respond to customer questions and concerns with speed, accuracy and professionalism. Assist in the development and maintenance of documentation for the help manual, knowledge base and online community. Troubleshoot and log defects . Record all customer interactions in Salesforce. Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.

Customer Support Representative (Bilingual, French)

Austin
5 days ago
+20
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software. Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services.

CUSTOMER SUPPORT MANAGER - MINERALSOFT

Austin
2 days ago
Our Customer Support Manager is ultimately charged with monitoring the day-to-day operations of our support team to ensure we are meeting our goals/metrics around the resolution of complex technical issues for our clients using the MineralSoft by Drillinginfo solution. The primary responsibilities of this role will include leading ticket reviews, coaching our functional and technical support team, putting in place practices to improve overall productivity, establishing and monitoring KPI’s, serving as an escalation point for complex support issues and helping to prioritize as well as resolve tickets in the Salesforce Service Cloud environment. The ideal candidate will have experience in a lead or management role for a support organization, will be able to resolve technical and functional complexities and will have strong communication skills. This position will be based in Austin, Texas. 

Customer Support Specialist

Austin
3 days ago
+28
The Customer Success Team is at the core of GoDaddy’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is GoDaddy’s connection to the customer, providing a positive onboarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the GoDaddy brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Customer Support, Associate

Austin
3 days ago
+38
As a part of Customer Support, the Associate role will be responsible for quickly resolving or triaging incoming questions and software incidents.  Associates are expected to support multiple software solutions that commonly serve the philanthropic and educational communities. Associates attempt to resolve cases on the first contact, utilizing self-service resources or triage more complex issues to senior personnel.  Associates are expected to consistently answer basic questions for their solution group, while exceeding quality and satisfaction standards. Associates will edit, create and publish Knowledgebase content for customer self-service and will focus on increasing knowledge on their solution groups.

Customer Support - Accounting Software

Austin
4 days ago
+18
Provide top-notch support to R365 customers via phone, email, screen sharing, Zoom meetings, etc. Respond to client questions, troubleshoot issues, and recommend or perform actions to correct problems. Address user tickets in a timely manner regarding technical issues related to restaurant software. Educate and direct customers where to find training and self-help articles. Conduct remote troubleshooting and guide users with simple, step-by-step instructions. Gather necessary information to add value in assisting a specialist to solve deeper issues. Communicate professionally and effectively.

Customer Support Representative

Austin
5 days ago
+24
Our Customer Support team is the heart and soul of our business. As a Customer Support Representative, you will be a subject-matter expert of all things RigUp. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you! You will be responsible for fielding support inbounds, maintaining day-to-day platform operations, and being a contributor in the product feedback loop. You will represent RigUp to our new and existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business through process improvement and implementation

Senior Customer Support Representative

Austin
1 week ago
+18
Answer and respond to all incoming support calls and emails with exceptional levels of customer satisfaction. Develop and build upon existing processes such as tickets, reporting, training and other foundational aspects of support. Troubleshoot hardware and software issues and escalate to technology team as needed. Hit SLAs and KPIs related to first response time, resolution time, customer satisfaction etc. Ensure that work resources are reviewed and updated as needed for our external knowledge base. Manage all support tools (HelpScout, Aircall, etc.). Make effective independent decisions and develop goals, action plans, and deadlines. Develop and maintain relationships with current and future Municipal and Large Retail customers. Organize, audit and maintain client directory and documentation. Develop protocols and guidelines to address client needs and issues. Design a process for soliciting client feedback and implement ways to improve. Assist in onboarding new clients. Assist sales and engineering with new product research, customer needs, and market trends.

Customer Support Representative (Evenings)

Austin
1 week ago
+24
Our Customer Support team is the heart and soul of our business. As a Customer Support Representative, you will be a subject-matter expert of all things RigUp. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you! You will be responsible for fielding support inbounds, maintaining day-to-day platform operations, and being a contributor in the product feedback loop. You will represent RigUp to our new and existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business through process improvement and implementation

Customer Support Manager Salary ranges

The most common Customer Support Manager salary in Austin is between $80k - $90k.

Average Customer Support Manager Salary by Company Size

People with the job title Customer Support Manager make the most at companies with 500+ employees, earning $82,500 on average.

Customer Support Manager Salary by gender

The average Customer Support Manager salary for women is $73,000 and the average Customer Support Manager salary for men is $88,667.

Customer Support Manager Salary by Years of Experience

The average salary for a Customer Support Manager with 7+ years of experience is $90,500.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $38,875
Min: $29K
Max: $55K
Operations Associate $50,405
Min: $28K
Max: $77K
Office Manager $53,267
Min: $36K
Max: $72K
Sales Operations Analyst $54,860
Min: $40K
Max: $74K
Technical Support $54,960
Min: $38K
Max: $85K
Desktop Support $61,615
Min: $40K
Max: $95K
Client Success Manager $68,152
Min: $35K
Max: $110K
Business Analyst $74,791
Min: $54K
Max: $115K
Marketing Operations Manager $76,667
Min: $58K
Max: $100K
Customer Support Manager $79,286
Min: $37K
Max: $130K
Operations Manager $90,323
Min: $55K
Max: $140K
Senior Business Analyst $93,188
Min: $73K
Max: $110K
Sales Operations Manager $94,500
Min: $70K
Max: $152K
Business Intelligence Analyst $95,000
Min: $60K
Max: $120K
Director of Operations $129,455
Min: $85K
Max: $165K
Director of Customer Success $146,429
Min: $120K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $208,636
Min: $110K
Max: $300K

Skills that affect Customer Support Manager salaries in Austin

1
Customer Support
5% have this skill
2
Business Operations
3% have this skill
3
Account Management Ops
2% have this skill
4
Team Training & Development
2% have this skill
5
Operations Management
2% have this skill
6
Sales Operations
1% have this skill

Recent Customer Support Manager salaries in Austin

$74,000
Yearly Salary
A Support Account Manager reported a yearly salary of $74,000 with +$8,000 in additional cash compensation
5-7 Years of Experience
Female
500+ Employees
Austin
$65,000
Yearly Salary
A Team Lead reported a yearly salary of $65,000 with +$2,000 in additional cash compensation
3-5 Years of Experience
Prefer not to say
500+ Employees
Austin
>10 Reports
$89,000
Yearly Salary
A Manager reported a yearly salary of $89,000 with +$8,900 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Austin
>10 Reports
$85,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $85,000
5-7 Years of Experience
Male
500+ Employees
Austin
$92,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $92,000 with +$2,500 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Austin
$72,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $72,000 with +$20,000 in additional cash compensation
1-3 Years of Experience
Female
1-10 Employees
Austin
$89,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $89,000
500+ Employees
Austin
$37,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $37,000
500+ Employees
Austin
$130,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $130,000
500+ Employees
Austin
$92,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $92,000
500+ Employees
Austin
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