Customer Support Manager salary in Austin

Average Base Salary in Austin

$79,979
$8,264
Additional Cash Compensation
$88,243
Total Compensation
Median: $80K
Min: $50K
Max: $130K

How Much Does a Customer Support Manager Make in Austin?

The average salary for a Customer Support Manager in Austin is $79,979. The average additional cash compensation for a Customer Support Manager in Austin is $8,264. The average total compensation for a Customer Support Manager in Austin is $88,243. Customer Support Manager salaries are based on responses gathered by Built In Austin from anonymous Customer Support Manager employees in Austin.

Austin by the numbers

2,863
Total number of Tech companies in Austin
216,491
Total number of tech users on Built In Austin
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Customer Support Manager
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Customer Support Rep
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Austin
Austin

Customer Support Manager jobs in Austin

Customer Support Representative (Overnight)

Austin
6 days ago
+52
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software.  Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services.  This position will report to the Manager of Customer Support and is based in our Austin, TX office. We’re looking for candidates to join us immediately. This is an overnight shift, looking to fill Sunday - Thursday 9pm-6am CST. 

Customer Support Representative

Austin
1 week ago
+52
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software.  Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services. 

Customer Support Representative (Bilingual - Spanish)

Austin
6 days ago
+52
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software.  Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services.  This position will report to the Manager of Customer Support and is based in our Austin, TX office. We’re looking for candidates to join us immediately.

Customer Support Specialist (Shift 3:00 p.m. - 11:00 p.m.)

Austin
19 hours ago
+42
You'd be excited to buy into our "customer love" mentality and are motivated by going above and beyond for the customers you serve. Ideally, you have 1-2 years of experience in customer support. You are a team player, have a roll-up-your-sleeves mentality when it comes to AlertMedia customers needing support. You are motivated by cheerfully, promptly and professionally helping resolve customer issues whether it be by email, phone call or customer chat. You value a "we're all in this together" mentality with your team and enjoy on-going training and increasing your product knowledge.

Customer Support Specialist (Shift 7:00 a.m. - 3:00 p.m.)

Austin
19 hours ago
+42
A Customer Support Specialist is responsible for promptly handling an array of front-facing duties. Some of these tasks including interacting with customers over the phone, via email and live chat. Throughout all of these interactions, the Customer Support Specialist must maintain a high level of professionalism, as a representative of AlertMedia.

Customer Support Associate

Austin
2 days ago
+19
Literati is a consumer company that ultimately will live or die based on the customer experience. You will be the first line of contact with the most important people we ever talk to — our subscribers. Your job goes way beyond closing out tickets and responding to emails (although you should love coming up with creative responses to customer service queries). You will personally be responsible for driving the most important metric that drives our business — customer retention. This will require thinking critically about the feedback given by customers, being data-driven, creative, dedicated, and summarizing and bringing critical information back to the team. 

Manager, Customer Support

Austin
3 days ago
+24
Juniper Square is seeking a Manager, Customer Support with a relentless focus on the customer experience. In this role, you’ll primarily be responsible for scaling our customer support function to uphold our growing client base, product offering, and business services. You will collaborate across our support team, customer success, product and engineering team to enable a consistently world class customer experience. This includes coaching our front line support team, empowering the team to solve problems, overseeing the resolution process of technical issues and acting as the eyes and ears of Juniper Square by sharing real-time customer feedback. 

Director Technical Customer Support

Remote
5 days ago
+47
The Director of Technical Customer Support leads Matillion’s world-wide customer support organization, ensuring all service levels are met or exceeded, and initiating new and enhanced processes to improve team productivity and delight Matillion’s customers.

Customer Support Representative

Austin
1 week ago
+30
Role: Customer Support Representative  Location:  Austin, TX Reports To: Customer Support Manager Hippo is modernizing the $100B home insurance industry by putting customers at the center of everything we do, from the coverage we offer to the customer service we provide. Hippo’s true ambition lies in helping people protect their homes to begin with by leveraging technology and data to help find small issues before they become big headaches.

Tier 1 Customer Support Specialist

Austin
1 week ago
+39
Achieve proficiency with ETOsoftware functionality. Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone. Respond to customer questions and concerns with speed, accuracy and professionalism. Assist in the development and maintenance of documentation for the help manual, knowledge base and online community. Troubleshoot and log defects . Record all customer interactions in Salesforce.

Customer Support Representative

Austin
3 weeks ago
+31
Job description ePayPolicy is the nation’s leading provider of payment processing exclusively for the insurance industry. Our company was founded in 2014 by industry veterans with one goal in mind: Use tech to improve how insurance professionals send and accept payments. We’re looking for a customer support representative who is obsessed with delivering world-class service to join our vibrant company that’s growing fast. This role will be a key

Customer Support Engineer

Austin
3 weeks ago
+34
This role will require in-depth knowledge of Iodine’s architecture and underlying technologies.  You’ll be mentored and coached by development team managers who will facilitate your learning and understanding of a wide spectrum of technologies leveraged by Iodine: Kafka, Kubernetes, SAML, Grafana, and Kibana just to name a few.  You’ll work with the development team to ensure problem areas are addressed with scalable solutions.  You will also work with clients and client facing teams to help resolve issues and build tools that allow for simpler resolution of issues in the future.

Customer Support Manager Salary ranges

The most common Customer Support Manager salary in Austin is between $80k - $90k.

Average Customer Support Manager Salary by Company Size

People with the job title Customer Support Manager make the most at companies with 11-50 employees, earning $107,000 on average.

Customer Support Manager Salary by gender

The average Customer Support Manager salary for women is $74,677 and the average Customer Support Manager salary for men is $80,714.

Customer Support Manager Salary by Years of Experience

The average salary for a Customer Support Manager with 7+ years of experience is $90,000. The average salary for <1 year of experience is $50,000.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $42,333
Min: $29K
Max: $75K
Operations Associate $52,861
Min: $28K
Max: $78K
Office Manager $54,035
Min: $36K
Max: $72K
Desktop Support $64,000
Min: $40K
Max: $95K
Technical Support $66,997
Min: $38K
Max: $180K
Sales Operations Analyst $67,026
Min: $40K
Max: $125K
Business Analyst $75,306
Min: $48K
Max: $135K
Client Success Manager $75,387
Min: $35K
Max: $125K
Customer Support Manager $79,979
Min: $50K
Max: $130K
Operations Manager $88,804
Min: $55K
Max: $160K
Marketing Operations Manager $89,527
Min: $58K
Max: $200K
Senior Business Analyst $94,024
Min: $73K
Max: $120K
Business Intelligence Analyst $95,692
Min: $80K
Max: $120K
Sales Operations Manager $100,596
Min: $70K
Max: $152K
Director of Operations $132,093
Min: $85K
Max: $185K
Director of Customer Success $137,306
Min: $85K
Max: $245K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $198,000
Min: $110K
Max: $300K

Skills that affect Customer Support Manager salaries in Austin

1
Customer Support
4% have this skill
2
Account Management Ops
2% have this skill
3
Team Training & Development
2% have this skill
4
Operations Management
2% have this skill
5
Business Operations
2% have this skill
6
Sales Operations
1% have this skill

Recent Customer Support Manager salaries in Austin

$80,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $80,000
5-7 Years of Experience
Prefer not to say
51-200 Employees
Austin
$107,000
Yearly Salary
A Manager, Customer Success reported a yearly salary of $107,000 with +$23,000 in additional cash compensation
5-7 Years of Experience
Male
11-50 Employees
Austin
$55,000
Yearly Salary
A Customer Support Team Lead reported a yearly salary of $55,000 with +$13,500 in additional cash compensation
3-5 Years of Experience
Female
51-200 Employees
Austin
$50,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $50,000 with +$1,000 in additional cash compensation
< 1 Year of Experience
Male
51-200 Employees
Austin
$50,000
Yearly Salary
A Account Manager reported a yearly salary of $50,000
1-3 Years of Experience
Male
1-10 Employees
Austin
1-5 Reports
$50,000
Yearly Salary
A Support Manager reported a yearly salary of $50,000
3-5 Years of Experience
Female
201-500 Employees
Austin
$60,000
Yearly Salary
A Strategic Account Manager reported a yearly salary of $60,000 with +$3,000 in additional cash compensation
3-5 Years of Experience
Female
1,000+ Employees
Austin
$90,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $90,000
1-3 Years of Experience
Female
501-1,000 Employees
Austin
1-5 Reports
$92,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $92,000 with +$9,000 in additional cash compensation
3-5 Years of Experience
Female
201-500 Employees
Austin
$73,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $73,000
5-7 Years of Experience
Female
201-500 Employees
Austin
5-10 Reports
Salaries//Operations//Customer Support Manager