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Visual Designer
Austin
Austin

Customer Support Manager salary in Austin

Average Base Salary in Austin

$85,778
$8,280
Additional Cash Compensation
$94,058
Total Compensation
Median: $86K
Min: $60K
Max: $130K

How Much Does a Customer Support Manager Make in Austin?

The average salary for a Customer Support Manager in Austin is $85,778. The average additional cash compensation for a Customer Support Manager in Austin is $8,280. The average total compensation for a Customer Support Manager in Austin is $94,058. Customer Support Manager salaries are based on responses gathered by Built In Austin from anonymous Customer Support Manager employees in Austin.

Austin by the numbers

2,565
Total number of Tech companies in Austin
89,235
Total number of tech users on Built In Austin
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Manager jobs in Austin

Manager, Customer Support

Austin
1 day ago
+20
Motivating and developing a team of Customer Support Representatives to deliver the best possible issue resolutions to customers. Envisioning, planning, and implementing customer success programs to improve customer usage, retention, and happiness. Collaborate with all levels of the Procore organization to develop best practices to further customer success and Procore’s evolution as a market leader. Coaching Customer Support Representatives and team leads to help them achieve personal and professional goals. Day-to-day management of 5-15 Customer Support Representatives at our Austin, TX offices. Ensuring individual workflow enables the team to reach or exceed customer support service level agreements (SLAs). Managing customer escalations to create positive interactions and referenceable customers. Collaborating with other Support Management Team members on process improvement. Partnering with Recruiting Team to hire world-class employees. Analyzing customer data to make informed decisions about changes to the team, programming, shift scheduling, staffing, etc.

Customer Support, Associate

Austin
5 days ago
+41
As a part of Customer Support, the Associate role will be responsible for quickly resolving or triaging incoming questions and software incidents. Associates are expected to support multiple software solutions that commonly serve the philanthropic and educational communities. Associates attempt to resolve cases on the first contact, utilizing self-service resources or triage more complex issues to senior personnel. Associates are expected to consistently answer basic questions for their solution group, while exceeding quality and satisfaction standards. Associates will edit, create and publish Knowledgebase content for customer self-service and will focus on increasing knowledge on their solution groups.

Customer Support Representative

Austin
1 week ago
+20
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software. Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services.

Customer Support Consultant

Austin
4 days ago
+25
As a Customer Support Consultant, you will be a member of the Customer Support department. We are the primary liaison for our customers. We are responsible for new client implementation and training as well as daily customer support and assistance. We are passionate about what we do and believe in building long-term relationships and partnerships with our customers. ­

Customer Support Specialist I

Austin
1 week ago
+28
Field and route inbound calls from our local business customers, ensuring that we get back to them quickly and with high quality. Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention. Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month. Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer. Identify trends and areas for improvement, so we can continually serve customers better. Challenge yourself, your teammates, and your leaders to continually improve performance.

Tier 1 Customer Support Specialist

Austin
1 week ago
+26
Achieve proficiency with ETOsoftware functionality. Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone. Respond to customer questions and concerns with speed, accuracy and professionalism. Assist in the development and maintenance of documentation for the help manual, knowledge base and online community. Troubleshoot and log defects. Record all customer interactions in Salesforce. Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.

Customer Support Representative

Austin
2 weeks ago
+27
You will be responsible for fielding support inbounds, maintaining day-to-day platform operations, and being a contributor in the product feedback loop. You will represent RigUp to our new and existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business through process improvement and implementation

Customer Support Representative (Weekend Support)

Austin
2 weeks ago
+27
Our Customer Support team is the heart and soul of our business. As a Customer Support Representative, you will be a subject-matter expert of all things RigUp. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you! You will be responsible for fielding support inbounds, maintaining day-to-day platform operations, and being a contributor in the product feedback loop. You will represent RigUp to our new and existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business through process improvement and implementation.

Customer Support

Austin
2 months ago
+16
Creatively troubleshoot and solve customer issues in a timely manner with a positive attitude. Serve as the primary liaison between customers and service providers to create the perfect customer experience. Advocate customer needs internally to continuously improve the customer experience. Find innovative ways to enhance operations at Eden that help us better serve our customers. Think creatively about how to consistently surprise and delight customer offices.

Customer Support Specialist

Austin
1 month ago
+33
Become an Ethos product expert in order to provide world class support to our customers as well as act as a resource for internal stakeholders. Manage a high volume of support tickets via email, live chat, phone calls, etc.  Generate sales leads and referrals by delivering a positive customer experience. Triage and escalate complex customer-facing issues to sales, operations, product, and engineering teams. Identify and assess customers’ needs and issues in order to resolve tickets and achieve a high level of customer satisfaction. Build relationships and trust with customers through open and interactive communication. Meet individual and customer support team goals and objectives. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Customer Support Associate

Austin
2 months ago
+12
In this role you will be supporting our Customer Success initiatives. Initially, this means making sure that all of our partners are set up with the various tools we need to run their marketing campaigns. Whether that’s by jumping on a call and doing screen shares or building walk-throughs to decrease friction for our partners, your goal is making sure the tech and logistic aspects of on-boarding are seamless. You will also support day-to-day admin needs, including billing and tech support.

Customer Support Manager Salary ranges

The most common Customer Support Manager salary in Austin is between $80k - $90k.

Average Customer Support Manager Salary by Company Size

People with the job title Customer Support Manager make the most at companies with 201-500 employees, earning $96,000 on average.

Customer Support Manager Salary by gender

The average Customer Support Manager salary for women is $80,290 and the average Customer Support Manager salary for men is $89,500.

Customer Support Manager Salary by Years of Experience

The average salary for a Customer Support Manager with 7+ years of experience is $90,000.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $40,540
Min: $29K
Max: $75K
Operations Associate $52,873
Min: $28K
Max: $78K
Office Manager $53,997
Min: $36K
Max: $72K
Sales Operations Analyst $55,300
Min: $40K
Max: $74K
Technical Support $59,679
Min: $38K
Max: $88K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $73,400
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $85,778
Min: $60K
Max: $130K
Operations Manager $88,868
Min: $55K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,617
Min: $70K
Max: $152K
Business Intelligence Analyst $96,333
Min: $80K
Max: $120K
Director of Operations $136,333
Min: $85K
Max: $185K
Director of Customer Success $139,832
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $210,000
Min: $110K
Max: $300K

Skills that affect Customer Support Manager salaries in Austin

1
Customer Support
3% have this skill
2
Team Training & Development
2% have this skill
3
Business Operations
2% have this skill
4
Operations Management
2% have this skill
5
Account Management Ops
2% have this skill
6
Sales Operations
1% have this skill

Recent Customer Support Manager salaries in Austin

$87,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $87,000
7+ Years of Experience
Female
500+ Employees
Austin
$92,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $92,000
7+ Years of Experience
Male
201-500 Employees
Austin
$100,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $100,000
3-5 Years of Experience
Female
201-500 Employees
Austin
5-10 Reports
$68,450
Yearly Salary
A Team Lead, Customer Support reported a yearly salary of $68,450
1-3 Years of Experience
Female
500+ Employees
Austin
>10 Reports
$74,000
Yearly Salary
A Support Account Manager reported a yearly salary of $74,000 with +$8,000 in additional cash compensation
5-7 Years of Experience
Female
500+ Employees
Austin
$65,000
Yearly Salary
A Team Lead reported a yearly salary of $65,000 with +$2,000 in additional cash compensation
3-5 Years of Experience
Prefer not to say
500+ Employees
Austin
>10 Reports
$89,000
Yearly Salary
A Manager reported a yearly salary of $89,000 with +$8,900 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Austin
>10 Reports
$85,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $85,000
5-7 Years of Experience
Male
500+ Employees
Austin
$92,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $92,000 with +$2,500 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Austin
$72,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $72,000 with +$20,000 in additional cash compensation
1-3 Years of Experience
Female
1-10 Employees
Austin
Salaries//Operations//Customer Support Manager