2019 Customer Support Manager Salary Austin (Updated Daily) | Built In Austin
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Austin
Austin

Customer Support Manager salary in Austin

Average Base Salary in Austin

$78,563
$8,280
Additional Cash Compensation
$86,843
Total Compensation
Median: $79K
Min: $37K
Max: $130K

How Much Does a Customer Support Manager Make in Austin?

The average salary for a Customer Support Manager in Austin is $78,563. The average additional cash compensation for a Customer Support Manager in Austin is $8,280. The average total compensation for a Customer Support Manager in Austin is $86,843. Customer Support Manager salaries are based on responses gathered by Built In Austin from anonymous Customer Support Manager employees in Austin.

Austin by the numbers

2,256
Total number of Tech companies in Austin
79,242
Total number of tech users on Built In Austin
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Manager jobs in Austin
7

Customer Support Representative

Austin
1 week ago
+20
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software. Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services.

Customer Support Specialist 1

Austin
1 week ago
+28
The Customer Success Team is at the core of GoDaddy’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is GoDaddy’s connection to the customer, providing a positive onboarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the GoDaddy brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Customer Support Specialist, Mineralsoft

Austin
2 weeks ago
The Customer Support Specialist is responsible for resolving customer inquiries, escalating requests, and communicating with all involved parties. Escalation will include understanding requests, communicating them to Operations and Customer Success, setting customer expectations and disseminating status updates and resolutions. The ideal candidate for this role will be able to clearly and proactively communicate in order to cultivate customer satisfaction, build trust, and create positive experiences. As the first member of this new team, the support specialist will work closely with the customer support manager to ensure new policies and procedures are working to best serve the customer.

Customer Support, Associate

Austin
3 weeks ago
+38
As a part of Customer Support, the Associate role will be responsible for quickly resolving or triaging incoming questions and software incidents.  Associates are expected to support multiple software solutions that commonly serve the philanthropic and educational communities. Associates attempt to resolve cases on the first contact, utilizing self-service resources or triage more complex issues to senior personnel.  Associates are expected to consistently answer basic questions for their solution group, while exceeding quality and satisfaction standards. Associates will edit, create and publish Knowledgebase content for customer self-service and will focus on increasing knowledge on their solution groups.

Frontline Customer Support - Accounting Software

Austin
6 days ago
+19
Provide top-notch support to R365 customers via phone, email, screen sharing, Zoom meetings, etc. Respond to client questions, troubleshoot issues, and recommend or perform actions to correct problems. Address user tickets in a timely manner regarding technical issues related to restaurant software. Educate and direct customers where to find training and self-help articles. Conduct remote troubleshooting and guide users with simple, step-by-step instructions. Gather necessary information to add value in assisting a specialist to solve deeper issues. Communicate professionally and effectively. Innovation, Quality, and Accountability in all you do!!

Customer Support

Austin
2 weeks ago
+18
WHAT YOU'LL DO Creatively troubleshoot and solve customer issues in a timely manner with a positive attitude Serve as the primary liaison between customers and service providers to create the perfect customer experience Advocate customer needs internally to continuously improve the customer experience Find innovative ways to enhance operations at Eden that help us better serve our customers Think creatively about how to

Technical Customer Support

Austin
1 week ago
SamCart is a web-based check out platform that features conversion-optimized checkout templates along with 1-click upsells, subscription and payment plan capabilities that are designed to maximize profits from every sale. We are looking to grow our Technical Support Team by adding a dedicated Technical Support Specialist. We are a rapidly-growing, fast-moving, ultra-hyper, candy-eating, protein-drink-drinking company that loves our customers and

Customer Support Manager Salary ranges

The most common Customer Support Manager salary in Austin is between $80k - $90k.

Average Customer Support Manager Salary by Company Size

People with the job title Customer Support Manager make the most at companies with 500+ employees, earning $81,419 on average.

Customer Support Manager Salary by gender

The average Customer Support Manager salary for women is $71,483 and the average Customer Support Manager salary for men is $88,667.

Customer Support Manager Salary by Years of Experience

The average salary for a Customer Support Manager with 7+ years of experience is $90,500.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,049
Min: $29K
Max: $55K
Operations Associate $52,320
Min: $28K
Max: $78K
Office Manager $53,778
Min: $36K
Max: $72K
Sales Operations Analyst $54,873
Min: $40K
Max: $74K
Technical Support $57,212
Min: $38K
Max: $85K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $70,003
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $78,563
Min: $37K
Max: $130K
Operations Manager $89,020
Min: $55K
Max: $140K
Senior Business Analyst $93,956
Min: $73K
Max: $120K
Sales Operations Manager $96,712
Min: $70K
Max: $152K
Business Intelligence Analyst $97,273
Min: $80K
Max: $120K
Director of Operations $130,417
Min: $85K
Max: $165K
Director of Customer Success $138,889
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $210,000
Min: $110K
Max: $300K

Austin Companies with the Highest Operations Salaries

+13
Enterprise Web, Productivity
+63
Artificial Intelligence, Cloud
+39
Edtech, Mobile
+29
Healthtech, Insurance

Skills that affect Customer Support Manager salaries in Austin

1
Customer Support
5% have this skill
2
Team Training & Development
3% have this skill
3
Business Operations
3% have this skill
4
Operations Management
3% have this skill
5
Account Management Ops
2% have this skill
6
Sales Operations
1% have this skill

Recent Customer Support Manager salaries in Austin

$68,450
Yearly Salary
A Team Lead, Customer Support reported a yearly salary of $68,450
1-3 Years of Experience
Female
500+ Employees
Austin
>10 Reports
$74,000
Yearly Salary
A Support Account Manager reported a yearly salary of $74,000 with +$8,000 in additional cash compensation
5-7 Years of Experience
Female
500+ Employees
Austin
$65,000
Yearly Salary
A Team Lead reported a yearly salary of $65,000 with +$2,000 in additional cash compensation
3-5 Years of Experience
Prefer not to say
500+ Employees
Austin
>10 Reports
$89,000
Yearly Salary
A Manager reported a yearly salary of $89,000 with +$8,900 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Austin
>10 Reports
$85,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $85,000
5-7 Years of Experience
Male
500+ Employees
Austin
$92,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $92,000 with +$2,500 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Austin
$72,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $72,000 with +$20,000 in additional cash compensation
1-3 Years of Experience
Female
1-10 Employees
Austin
$89,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $89,000
500+ Employees
Austin
$37,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $37,000
500+ Employees
Austin
$130,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $130,000
500+ Employees
Austin
Salaries//Operations//Customer Support Manager