Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Customer Support Rep
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
Public Relations Manager
Public Relations Specialist
QA Analyst
QA Engineer
QA Manager
Recruiter
Sales Development Representative
Sales Director
Sales Engineer
Sales Manager
Sales Operations Analyst
Sales Operations Manager
Salesforce Developer
Scrum Master
Security Engineer
Senior Accountant
Senior Business Analyst
Senior Data Analyst
Senior Data Scientist
Senior Financial Analyst
Senior Marketing Manager
Senior Product Manager
Senior Product Marketing Manager
Senior Project Manager
Senior Recruiter
Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Social Media Manager
Software Engineer
Software Test Engineer
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
Austin
Austin
Customer Support Rep salary in Austin
Average Base Salary in Austin
$40,540
$967
Additional Cash Compensation
$41,507
Total Compensation
Median: $41K
Min: $29K
Max: $75K
How Much Does a Customer Support Rep Make in Austin?
The average salary for a Customer Support Rep in Austin is $40,540. The average additional cash compensation for a Customer Support Rep in Austin is $967. The average total compensation for a Customer Support Rep in Austin is $41,507. Customer Support Rep salaries are based on responses gathered by Built In Austin from anonymous Customer Support Rep employees in Austin.
Austin by the numbers
2,566
Total number of Tech companies in Austin
89,281
Total number of tech users on Built In Austin
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Customer Support Rep jobs in Austin
Customer Support Representative
+20
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software. Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services.
Manager, Customer Support
+20
Motivating and developing a team of Customer Support Representatives to deliver the best possible issue resolutions to customers.
Envisioning, planning, and implementing customer success programs to improve customer usage, retention, and happiness.
Collaborate with all levels of the Procore organization to develop best practices to further customer success and Procore’s evolution as a market leader.
Coaching Customer Support Representatives and team leads to help them achieve personal and professional goals.
Day-to-day management of 5-15 Customer Support Representatives at our Austin, TX offices.
Ensuring individual workflow enables the team to reach or exceed customer support service level agreements (SLAs).
Managing customer escalations to create positive interactions and referenceable customers.
Collaborating with other Support Management Team members on process improvement.
Partnering with Recruiting Team to hire world-class employees.
Analyzing customer data to make informed decisions about changes to the team, programming, shift scheduling, staffing, etc.
As a part of Customer Support, the Associate role will be responsible for quickly resolving or triaging incoming questions and software incidents. Associates are expected to support multiple software solutions that commonly serve the philanthropic and educational communities. Associates attempt to resolve cases on the first contact, utilizing self-service resources or triage more complex issues to senior personnel. Associates are expected to consistently answer basic questions for their solution group, while exceeding quality and satisfaction standards. Associates will edit, create and publish Knowledgebase content for customer self-service and will focus on increasing knowledge on their solution groups.
Technical Support Representative
+24
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day).
Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities.
Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand.
Communicate with the management team and developers to improve product functionality and resolve issues.
Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices.
Assist customers with common billing, invoice, and account issues.
Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently.
Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.
IT Support Specialist Tier 3
+63
LogicMonitor's IT Engineer owns the design, uptime, stability, security, and performance of all corporate office technology. They will architect and enforce LogicMonitor policies and procedures in relation to the proper use of corporate technology to support scalable, reliable, and automated networks spanning global offices, a physical data center, and Amazon Web Services.
You will be responsible for fielding support inbounds, maintaining day-to-day platform operations, and being a contributor in the product feedback loop. You will represent RigUp to our new and existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business through process improvement and implementation
Field and route inbound calls from our local business customers, ensuring that we get back to them quickly and with high quality.
Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention.
Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month.
Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer.
Identify trends and areas for improvement, so we can continually serve customers better.
Challenge yourself, your teammates, and your leaders to continually improve performance.
Tier 1 Customer Support Specialist
+26
Achieve proficiency with ETOsoftware functionality.
Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone.
Respond to customer questions and concerns with speed, accuracy and professionalism.
Assist in the development and maintenance of documentation for the help manual, knowledge base and online community.
Troubleshoot and log defects.
Record all customer interactions in Salesforce.
Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.
As a Support Specialist for Vrbo, you will provide world class support for professional property managers who operate their vacation rental businesses using our SaaS products. Our SaaS products provide our customers with the tools they need in order perform day-to-day operations, everything from accounting, to managing bookings, managing websites, housekeeping and much more.
As the first line of support for our customers, our mission is to delight our clients by responding quickly and effectively to their questions and issues using all available resources to, not only fix their problems, but train them to get maximum value from our products, and by advocating for them as we continue to develop and improve our products. We are invested in their success.
Our Customer Support team is the heart and soul of our business. As a Customer Support Representative, you will be a subject-matter expert of all things RigUp. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you! You will be responsible for fielding support inbounds, maintaining day-to-day platform operations, and being a contributor in the product feedback loop. You will represent RigUp to our new and existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business through process improvement and implementation.
Customer Service Representative
+14
We are currently seeking a Full-time, highly motivated Customer Service Representative to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process. Sales experience? Awesome, but not necessary. We will teach you everything you need to know! Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up! You will have the ability to interface and learn from team members in all departments of the company. Uncapped commission awaits for the right representative!
As a Customer Support Consultant, you will be a member of the Customer Support department. We are the primary liaison for our customers. We are responsible for new client implementation and training as well as daily customer support and assistance. We are passionate about what we do and believe in building long-term relationships and partnerships with our customers.
Customer Support Rep Salary ranges
The most common Customer Support Rep salary in Austin is between $30k - $40k.
Average Customer Support Rep Salary by Company Size
People with the job title Customer Support Rep make the most at companies with 11-50 employees, earning $55,667 on average.
Customer Support Rep Salary by gender
The average Customer Support Rep salary for women is $38,134 and the average Customer Support Rep salary for men is $49,778.
Customer Support Rep Salary by Years of Experience
The average salary for a Customer Support Rep with 7+ years of experience is $41,000. The average salary for <1 year of experience is $56,500.
Average Operations salaries in Austin
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $40,540 | Min: $29K Max: $75K |
| Operations Associate | $52,873 | Min: $28K Max: $78K |
| Office Manager | $53,997 | Min: $36K Max: $72K |
| Sales Operations Analyst | $55,300 | Min: $40K Max: $74K |
| Technical Support | $59,679 | Min: $38K Max: $88K |
| Desktop Support | $62,000 | Min: $40K Max: $95K |
| Client Success Manager | $73,400 | Min: $35K Max: $125K |
| Business Analyst | $75,475 | Min: $54K Max: $115K |
| Marketing Operations Manager | $78,440 | Min: $58K Max: $110K |
| Customer Support Manager | $85,778 | Min: $60K Max: $130K |
| Operations Manager | $88,868 | Min: $55K Max: $140K |
| Senior Business Analyst | $94,765 | Min: $73K Max: $120K |
| Sales Operations Manager | $95,617 | Min: $70K Max: $152K |
| Business Intelligence Analyst | $96,333 | Min: $80K Max: $120K |
| Director of Operations | $136,333 | Min: $85K Max: $185K |
| Director of Customer Success | $139,832 | Min: $85K Max: $180K |
| Vice President of Care | $180,429 | Min: $165K Max: $190K |
| Vice President of Operations | $186,000 | Min: $130K Max: $252K |
| COO (Chief Operating Officer) | $210,000 | Min: $110K Max: $300K |
Skills that affect Customer Support Rep salaries in Austin
1
Customer Support
12% have this skill
2
Account Management Ops
3% have this skill
3
IT Support
3% have this skill
4
Team Training & Development
2% have this skill
5
Business Operations
2% have this skill
6
Operations Management
1% have this skill
Recent Customer Support Rep salaries in Austin
$45,000
Yearly Salary
A Client Relations Specialist reported a yearly salary of $45,000
1-3 Years of Experience
Female
51-200 Employees
Austin
$40,000
Yearly Salary
A Customer Success Representative reported a yearly salary of $40,000 with +$2,000 in additional cash compensation
< 1 Year of Experience
Prefer not to say
51-200 Employees
Austin
$52,000
Yearly Salary
A Client Support Specialist reported a yearly salary of $52,000
1-3 Years of Experience
Prefer not to say
11-50 Employees
Austin
$45,000
Yearly Salary
A Marketplace Support Specialist reported a yearly salary of $45,000
3-5 Years of Experience
Male
51-200 Employees
Austin
$30,000
Yearly Salary
A Guest Experience Specialist reported a yearly salary of $30,000
1-3 Years of Experience
Female
51-200 Employees
Austin
$75,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $75,000
< 1 Year of Experience
Male
11-50 Employees
Austin
$35,000
Yearly Salary
A Insurance CSR reported a yearly salary of $35,000
7+ Years of Experience
Female
1-10 Employees
Austin
1-5 Reports
$34,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $34,000
3-5 Years of Experience
Female
201-500 Employees
Austin
$48,000
Yearly Salary
A EFMP Respite Care Specialist reported a yearly salary of $48,000
7+ Years of Experience
Female
51-200 Employees
Austin
$38,500
Yearly Salary
A User Success Specialist reported a yearly salary of $38,500 with +$200 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Austin
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