Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Customer Support Rep
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
Public Relations Manager
Public Relations Specialist
QA Analyst
QA Engineer
QA Manager
Recruiter
Sales Development Representative
Sales Director
Sales Engineer
Sales Manager
Sales Operations Analyst
Sales Operations Manager
Salesforce Developer
Scrum Master
Security Engineer
Senior Accountant
Senior Business Analyst
Senior Data Analyst
Senior Data Scientist
Senior Financial Analyst
Senior Marketing Manager
Senior Product Manager
Senior Product Marketing Manager
Senior Project Manager
Senior Recruiter
Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Social Media Manager
Software Engineer
Software Test Engineer
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
Austin
Austin
Customer Support Rep salary in Austin
Average Base Salary in Austin
$39,049
$1,088
Additional Cash Compensation
$40,137
Total Compensation
Median: $39K
Min: $29K
Max: $55K
How Much Does a Customer Support Rep Make in Austin?
The average salary for a Customer Support Rep in Austin is $39,049. The average additional cash compensation for a Customer Support Rep in Austin is $1,088. The average total compensation for a Customer Support Rep in Austin is $40,137. Customer Support Rep salaries are based on responses gathered by Built In Austin from anonymous Customer Support Rep employees in Austin.
Austin by the numbers
2,256
Total number of Tech companies in Austin
79,138
Total number of tech users on Built In Austin
Submit your salary info to unlock all content
ALL INFO IS 100% ANONYMOUS & PRIVATE
Customer Support Rep jobs in Austin29
Customer Support Representative
+20
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software. Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services.
ClearDATA is seeking an Internal IT Intern/Contractor for ClearDATA’s Internal IT team for a 3 to 6 month internship/contract. We are looking for someone that wants to work for a dynamic and fast growing startup environment. You must be proactive with a great attitude and personality and should be someone that wants to use their technical skills and entrepreneurial spirit to truly make a difference! You should be passionate about performing highly complex computer systems analysis work. The Internal IT/Help Desk will provide technical and/or specialized guidance to our internal staff.
Technical Support Representative
+24
BigCommerce is seeking a Technical Support Representative for our 24X7 Customer Success Services (CSS) Team. As a Technical Support Representative you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.
Your challenge, should you choose to accept:
As Adia's Community Support Representative, you will be responsible for onboarding and supporting Adia app users. You will troubleshoot user issues, walk users through the onboarding process, support them through the employment verification process, and provide a helpful environment for the Adia user community.
You’re a self-starter with a passion for being of service to those around you. You are
The Customer Success Team is at the core of GoDaddy’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is GoDaddy’s connection to the customer, providing a positive onboarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the GoDaddy brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.
Customer Support Specialist, Mineralsoft
The Customer Support Specialist is responsible for resolving customer inquiries, escalating requests, and communicating with all involved parties. Escalation will include understanding requests, communicating them to Operations and Customer Success, setting customer expectations and disseminating status updates and resolutions. The ideal candidate for this role will be able to clearly and proactively communicate in order to cultivate customer satisfaction, build trust, and create positive experiences. As the first member of this new team, the support specialist will work closely with the customer support manager to ensure new policies and procedures are working to best serve the customer.
Product Support Specialist
+16
Serve as a subject matter expert on all KW technology, partnering closely with both the Product and Engineering teams to understand key functionality and product enhancements.
Create and conduct product trainings for other KWRI teams and schedule outbound training calls with consumers, when necessary.
Handle inbound questions, feedback and support issues received email, phone and social media for products in Labs and write Knowledgebase articles to proactively provide resources for users.
Analyze customer feedback to determine opportunities for improvement and translate requests to the Product team.
Address escalated calls as they come in, reporting bugs or glitches to the appropriate team and ensuring resolution and proper feedback with the customer.
Field incoming help requests from end users via a variety of intakes (phone, walkup, email, etc).
Documents all pertinent end user identification information, including name, department, contact information, and nature of request or incident.
Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identifies and learns appropriate software and hardware used and supported by the organization.
Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Responsible for the upkeep, configuration, and reliable operation of multi-user computers.
Performs hands on technical duties including installation, configuration, maintenance and performance tuning for supported technologies.
Responsible for operational and project-oriented deployment of new technologies.
Supports technologies within the infrastructure related to processing, virtualization, storage and converged communications with hands-on planning, design and implementation.
Provides day to day operational support.
Document system configuration.
Our ideal candidate will have 3-5 years' experience in a dynamic, technical environment. You will have strong instructional design skills for both classroom environments and eLearning. Proven ability of fair, consistent classroom management as well as empowering facilitation with adult learners. You possess a data driven mind that can invent effective solutions based on assessment analysis.
Customer Service Account Representative
+16
Serve as the first point of contact for all inquiries and questions received via phone and email.
Advise clients on how KW MAPS Coaching programs, products and events can best support their business needs.
Build relationships by proactively calling clients to determine satisfaction and maintain accurate feedback.
Participate in events, including processing event registrations and assisting on-site during events.
Process, track and resolve all requests in database.
Other duties as assigned.
LegalZoom needs experienced Service professionals who can deliver friendly, knowledgeable support about LegalZoom products and services. It’s a fun and fast-paced contact center, so we need individuals with a demonstrated history of providing best-in-class service who can work a variety of shifts in a positive collaborative environment.
Customer Service Representative
+14
We are currently seeking a Full-time, highly motivated Customer Service Representative to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process. Sales experience? Awesome, but not necessary. We will teach you everything you need to know! Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up! You will have the ability to interface and learn from team members in all departments of the company. Uncapped commission awaits for the right representative!
Customer Support Rep Salary ranges
The most common Customer Support Rep salary in Austin is between $30k - $40k.
Average Customer Support Rep Salary by Company Size
People with the job title Customer Support Rep make the most at companies with 51-200 employees, earning $41,438 on average.
Customer Support Rep Salary by gender
The average Customer Support Rep salary for women is $38,560 and the average Customer Support Rep salary for men is $44,667.
Customer Support Rep Salary by Years of Experience
The average salary for a Customer Support Rep with 7+ years of experience is $40,000. The average salary for <1 year of experience is $38,000.
Average Operations salaries in Austin
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $39,049 | Min: $29K Max: $55K |
| Operations Associate | $52,320 | Min: $28K Max: $78K |
| Office Manager | $53,778 | Min: $36K Max: $72K |
| Sales Operations Analyst | $54,873 | Min: $40K Max: $74K |
| Technical Support | $57,212 | Min: $38K Max: $85K |
| Desktop Support | $62,000 | Min: $40K Max: $95K |
| Client Success Manager | $70,003 | Min: $35K Max: $125K |
| Business Analyst | $75,475 | Min: $54K Max: $115K |
| Marketing Operations Manager | $78,440 | Min: $58K Max: $110K |
| Customer Support Manager | $78,563 | Min: $37K Max: $130K |
| Operations Manager | $89,020 | Min: $55K Max: $140K |
| Senior Business Analyst | $93,956 | Min: $73K Max: $120K |
| Sales Operations Manager | $96,712 | Min: $70K Max: $152K |
| Business Intelligence Analyst | $97,273 | Min: $80K Max: $120K |
| Director of Operations | $130,417 | Min: $85K Max: $165K |
| Director of Customer Success | $138,889 | Min: $85K Max: $180K |
| Vice President of Care | $180,429 | Min: $165K Max: $190K |
| Vice President of Operations | $189,000 | Min: $130K Max: $252K |
| COO (Chief Operating Officer) | $210,000 | Min: $110K Max: $300K |
Austin Companies with the Highest Operations Salaries
Skills that affect Customer Support Rep salaries in Austin
1
Customer Support
12% have this skill
2
IT Support
4% have this skill
3
Account Management Ops
2% have this skill
4
Team Training & Development
2% have this skill
5
Business Operations
1% have this skill
6
Operations Management
1% have this skill
Recent Customer Support Rep salaries in Austin
$38,500
Yearly Salary
A User Success Specialist reported a yearly salary of $38,500 with +$200 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Austin
$40,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $40,000
7+ Years of Experience
Female
51-200 Employees
Austin
1-5 Reports
$41,000
Yearly Salary
A Technical Support reported a yearly salary of $41,000 with +$1,500 in additional cash compensation
1-3 Years of Experience
Female
500+ Employees
Austin
$45,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $45,000
3-5 Years of Experience
Female
51-200 Employees
Austin
$40,000
Yearly Salary
A Senior Client Support Agent reported a yearly salary of $40,000
5-7 Years of Experience
Female
500+ Employees
Austin
$33,280
Yearly Salary
A Account Review Specialist reported a yearly salary of $33,280
3-5 Years of Experience
Female
201-500 Employees
Austin
$38,000
Yearly Salary
A Senior Process Executive reported a yearly salary of $38,000
1-3 Years of Experience
Male
500+ Employees
Austin
1-5 Reports
$33,280
Yearly Salary
A Account Review Specialist reported a yearly salary of $33,280
1-3 Years of Experience
Female
201-500 Employees
Austin
$40,000
Yearly Salary
A Senior client experience agent reported a yearly salary of $40,000
3-5 Years of Experience
Male
500+ Employees
Austin
$35,000
Yearly Salary
A CX agent reported a yearly salary of $35,000
1-3 Years of Experience
Female
500+ Employees
Austin
1-5 Reports
The Austin startup scene moves fast. Keep up.
weekly meetupslatest tech newsjobs in your inbox