Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Customer Support Rep
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
Public Relations Manager
Public Relations Specialist
QA Analyst
QA Engineer
QA Manager
Recruiter
Sales Development Representative
Sales Director
Sales Engineer
Sales Manager
Sales Operations Analyst
Sales Operations Manager
Salesforce Developer
Scrum Master
Security Engineer
Senior Accountant
Senior Business Analyst
Senior Data Analyst
Senior Data Scientist
Senior Financial Analyst
Senior Marketing Manager
Senior Product Manager
Senior Product Marketing Manager
Senior Project Manager
Senior Recruiter
Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Social Media Manager
Software Engineer
Software Test Engineer
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
Austin
Austin
Customer Support Rep salary in Austin
Average Base Salary in Austin
$39,617
$1,088
Additional Cash Compensation
$40,705
Total Compensation
Median: $40K
Min: $29K
Max: $60K
How Much Does a Customer Support Rep Make in Austin?
The average salary for a Customer Support Rep in Austin is $39,617. The average additional cash compensation for a Customer Support Rep in Austin is $1,088. The average total compensation for a Customer Support Rep in Austin is $40,705. Customer Support Rep salaries are based on responses gathered by Built In Austin from anonymous Customer Support Rep employees in Austin.
Austin by the numbers
2,427
Total number of Tech companies in Austin
83,637
Total number of tech users on Built In Austin
Submit your salary info to unlock all content
ALL INFO IS 100% ANONYMOUS & PRIVATE
Customer Support Rep jobs in Austin18
Technical Support Representative
+24
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day).
Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities.
Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand.
Communicate with the management team and developers to improve product functionality and resolve issues.
Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices.
Assist customers with common billing, invoice, and account issues.
Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently.
Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.
Product Support Engineer
+24
BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Product Support Engineer for our Austin Four Points Office. In this exciting role, you will assist every area of the business with your expert level product knowledge and technical ability. You will be responsible for troubleshooting the most complex technical issues encountered by merchants and developers leveraging the best, and most successful, e-commerce platform for growing businesses.
Tier 1 Customer Support Specialist
+26
Achieve proficiency with ETOsoftware functionality.
Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone.
Respond to customer questions and concerns with speed, accuracy and professionalism.
Assist in the development and maintenance of documentation for the help manual, knowledge base and online community.
Troubleshoot and log defects .
Record all customer interactions in Salesforce.
Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.
Customer Support Specialist
+35
The Client Operations Specialist will support sales strategy through client retention and satisfaction. In this role, the candidate will help demonstrate the value of EZ Texting's products to our clients. Candidates will be responsible for providing an amazing client experience, deliver prompt and accurate technical support, and ensure client satisfaction on a daily basis. The ideal candidate has excellent communication skills, a great attitude, strong technical aptitude, patience, and the ability to work in a dynamic, fast-paced and fun environment.
As an OJO Labs Customer Support Representative your primary purpose is to support our customer community with a high-level, concierge style service. As a CSR you will be responsible for assisting in new customer onboarding, handling customer inquiries and configuring customer websites, IDX and mobile apps, in addition to, diagnosing and troubleshooting software and user issues for real estate brokers and agents. A great CSR must efficiently and effectively navigate between in-app chat, email and phone communication to provide our consumers with the highest care all with a great sense of urgency.
Evernote Customer Support needs team members who excel at providing phenomenal support for our diverse customer base. You will be on the front lines, interacting with our customers every single day and working collaboratively with other support team members. We help customers with their technical issues, fill out detailed bugs for engineers, and provide thoughtful, focused feedback to internal teams, helping to improve Evernote.
Vrbo is growing its customer support and production operations group as it continues to build a culture of premier service. Product Support Representatives work directly with property managers who list their inventory to HomeAway’s distribution network. The most successful applicants are those who thrive in a culture of rapid growth, frequent change, technically inclined and creatively thinking.
Customer Service Representative
+14
We are currently seeking a Full-time, highly motivated Customer Service Representative to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process. Sales experience? Awesome, but not necessary. We will teach you everything you need to know! Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up! You will have the ability to interface and learn from team members in all departments of the company. Uncapped commission awaits for the right representative!
As a part of Customer Support, the Associate role will be responsible for quickly resolving or triaging incoming questions and software incidents. Associates are expected to support multiple software solutions that commonly serve the philanthropic and educational communities. Associates attempt to resolve cases on the first contact, utilizing self-service resources or triage more complex issues to senior personnel. Associates are expected to
Desktop Support Specialist
+29
The Desktop Support Specialist will work with other IT staff to provide our employees with fast and friendly support with all of their technology needs. This includes diagnosing, repairing, maintaining and upgrading Windows & Mac machines, servers, phones and critical software applications as necessary to ensure smooth operation.
As a Software Tech Support Specialist, you will provide world class support for professional property managers who operate their vacation rental businesses using our SaaS products and our Business Technology Partners. Our SaaS products and APIs provide our customers with the tools they need in order perform day-to-day operations, everything from accounting, to managing bookings, managing websites, housekeeping and much more.
As the first line of support for our customers, our mission is to delight our clients by responding quickly and effectively to their questions and issues using all available resources to, not only fix their problems, but train them to get maximum value from our products, and by advocating for them as we continue to develop and improve our products. We are invested in their success.
As Marketplace Support Specialist, you will provide unparalleled service to Worksmith clients and local service providers. With excellent communication skills plus a knack for anticipating and solving customer concerns, you’ll guide our clients and vendors to success on the Worksmith platform.
Customer Support Rep Salary ranges
The most common Customer Support Rep salary in Austin is between $30k - $40k.
Average Customer Support Rep Salary by Company Size
People with the job title Customer Support Rep make the most at companies with 51-200 employees, earning $41,438 on average.
Customer Support Rep Salary by gender
The average Customer Support Rep salary for women is $38,234 and the average Customer Support Rep salary for men is $46,857.
Customer Support Rep Salary by Years of Experience
The average salary for a Customer Support Rep with 7+ years of experience is $40,000. The average salary for <1 year of experience is $38,000.
Average Operations salaries in Austin
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $39,617 | Min: $29K Max: $60K |
| Operations Associate | $52,322 | Min: $28K Max: $78K |
| Office Manager | $53,971 | Min: $36K Max: $72K |
| Sales Operations Analyst | $55,300 | Min: $40K Max: $74K |
| Technical Support | $58,196 | Min: $38K Max: $85K |
| Desktop Support | $62,000 | Min: $40K Max: $95K |
| Client Success Manager | $71,882 | Min: $35K Max: $125K |
| Business Analyst | $75,475 | Min: $54K Max: $115K |
| Marketing Operations Manager | $78,440 | Min: $58K Max: $110K |
| Customer Support Manager | $79,903 | Min: $37K Max: $130K |
| Operations Manager | $88,769 | Min: $55K Max: $140K |
| Senior Business Analyst | $94,765 | Min: $73K Max: $120K |
| Sales Operations Manager | $95,617 | Min: $70K Max: $152K |
| Business Intelligence Analyst | $97,273 | Min: $80K Max: $120K |
| Director of Operations | $134,615 | Min: $85K Max: $185K |
| Director of Customer Success | $135,256 | Min: $85K Max: $180K |
| Vice President of Care | $180,429 | Min: $165K Max: $190K |
| Vice President of Operations | $189,000 | Min: $130K Max: $252K |
| COO (Chief Operating Officer) | $210,000 | Min: $110K Max: $300K |
Austin Companies with the Highest Operations Salaries
Skills that affect Customer Support Rep salaries in Austin
1
Customer Support
11% have this skill
2
IT Support
3% have this skill
3
Account Management Ops
2% have this skill
4
Team Training & Development
2% have this skill
5
Business Operations
1% have this skill
6
Operations Management
1% have this skill
Recent Customer Support Rep salaries in Austin
$34,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $34,000
3-5 Years of Experience
Female
201-500 Employees
Austin
$38,500
Yearly Salary
A User Success Specialist reported a yearly salary of $38,500 with +$200 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Austin
$40,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $40,000
7+ Years of Experience
Female
51-200 Employees
Austin
1-5 Reports
$41,000
Yearly Salary
A Technical Support reported a yearly salary of $41,000 with +$1,500 in additional cash compensation
1-3 Years of Experience
Female
500+ Employees
Austin
$60,000
Yearly Salary
A Senior Associate, Customer Support Analyst reported a yearly salary of $60,000
1-3 Years of Experience
Male
500+ Employees
Austin
$45,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $45,000
3-5 Years of Experience
Female
51-200 Employees
Austin
$40,000
Yearly Salary
A Senior Client Support Agent reported a yearly salary of $40,000
5-7 Years of Experience
Female
500+ Employees
Austin
$33,280
Yearly Salary
A Account Review Specialist reported a yearly salary of $33,280
3-5 Years of Experience
Female
201-500 Employees
Austin
$38,000
Yearly Salary
A Senior Process Executive reported a yearly salary of $38,000
1-3 Years of Experience
Male
500+ Employees
Austin
1-5 Reports
$33,280
Yearly Salary
A Account Review Specialist reported a yearly salary of $33,280
1-3 Years of Experience
Female
201-500 Employees
Austin
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