2019 Customer Support Rep Salary Austin (Updated Daily) | Built In Austin
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Austin
Austin

Customer Support Rep salary in Austin

Average Base Salary in Austin

$39,049
$1,088
Additional Cash Compensation
$40,137
Total Compensation
Median: $39K
Min: $29K
Max: $55K

How Much Does a Customer Support Rep Make in Austin?

The average salary for a Customer Support Rep in Austin is $39,049. The average additional cash compensation for a Customer Support Rep in Austin is $1,088. The average total compensation for a Customer Support Rep in Austin is $40,137. Customer Support Rep salaries are based on responses gathered by Built In Austin from anonymous Customer Support Rep employees in Austin.

Austin by the numbers

2,256
Total number of Tech companies in Austin
79,138
Total number of tech users on Built In Austin
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Rep jobs in Austin
29

Customer Support Representative

Austin
1 week ago
+20
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software. Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services.

Internal IT Intern/Contractor (Help Desk Tech 1)

Austin
6 days ago
+37
ClearDATA is seeking an Internal IT Intern/Contractor for ClearDATA’s Internal IT team for a 3 to 6 month internship/contract. We are looking for someone that wants to work for a dynamic and fast growing startup environment. You must be proactive with a great attitude and personality and should be someone that wants to use their technical skills and entrepreneurial spirit to truly make a difference! You should be passionate about performing highly complex computer systems analysis work. The Internal IT/Help Desk will provide technical and/or specialized guidance to our internal staff.

Technical Support Representative

Austin
1 week ago
+24
BigCommerce is seeking a Technical Support Representative for our 24X7 Customer Success Services (CSS) Team. As a Technical Support Representative you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.

Community Support Representative (hourly)

Austin
2 weeks ago
+23
Your challenge, should you choose to accept: As Adia's Community Support Representative, you will be responsible for onboarding and supporting Adia app users. You will troubleshoot user issues, walk users through the onboarding process, support them through the employment verification process, and provide a helpful environment for the Adia user community. You’re a self-starter with a passion for being of service to those around you. You are

Customer Support Specialist 1

Austin
1 week ago
+28
The Customer Success Team is at the core of GoDaddy’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is GoDaddy’s connection to the customer, providing a positive onboarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the GoDaddy brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Customer Support Specialist, Mineralsoft

Austin
2 weeks ago
The Customer Support Specialist is responsible for resolving customer inquiries, escalating requests, and communicating with all involved parties. Escalation will include understanding requests, communicating them to Operations and Customer Success, setting customer expectations and disseminating status updates and resolutions. The ideal candidate for this role will be able to clearly and proactively communicate in order to cultivate customer satisfaction, build trust, and create positive experiences. As the first member of this new team, the support specialist will work closely with the customer support manager to ensure new policies and procedures are working to best serve the customer.

Product Support Specialist

+16
Serve as a subject matter expert on all KW technology, partnering closely with both the Product and Engineering teams to understand key functionality and product enhancements. Create and conduct product trainings for other KWRI teams and schedule outbound training calls with consumers, when necessary. Handle inbound questions, feedback and support issues received email, phone and social media for products in Labs and write Knowledgebase articles to proactively provide resources for users. Analyze customer feedback to determine opportunities for improvement and translate requests to the Product team. Address escalated calls as they come in, reporting bugs or glitches to the appropriate team and ensuring resolution and proper feedback with the customer.

IT Help Desk Engineer

Austin
1 day ago
+39
Field incoming help requests from end users via a variety of intakes (phone, walkup, email, etc). Documents all pertinent end user identification information, including name, department, contact information, and nature of request or incident. Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identifies and learns appropriate software and hardware used and supported by the organization. Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Responsible for the upkeep, configuration, and reliable operation of multi-user computers. Performs hands on technical duties including installation, configuration, maintenance and performance tuning for supported technologies. Responsible for operational and project-oriented deployment of new technologies. Supports technologies within the infrastructure related to processing, virtualization, storage and converged communications with hands-on planning, design and implementation. Provides day to day operational support. Document system configuration.

Customer Service Training Specialist

Austin
4 hours ago
+28
Our ideal candidate will have 3-5 years' experience in a dynamic, technical environment. You will have strong instructional design skills for both classroom environments and eLearning. Proven ability of fair, consistent classroom management as well as empowering facilitation with adult learners. You possess a data driven mind that can invent effective solutions based on assessment analysis.

Customer Service Account Representative

+16
Serve as the first point of contact for all inquiries and questions received via phone and email. Advise clients on how KW MAPS Coaching programs, products and events can best support their business needs. Build relationships by proactively calling clients to determine satisfaction and maintain accurate feedback. Participate in events, including processing event registrations and assisting on-site during events. Process, track and resolve all requests in database. Other duties as assigned.

Customer Service Representative

Austin
1 week ago
 LegalZoom needs experienced Service professionals who can deliver friendly, knowledgeable support about LegalZoom products and services. It’s a fun and fast-paced contact center, so we need individuals with a demonstrated history of providing best-in-class service who can work a variety of shifts in a positive collaborative environment.

Customer Service Representative

Austin
2 weeks ago
+14
We are currently seeking a Full-time, highly motivated Customer Service Representative to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process. Sales experience? Awesome, but not necessary. We will teach you everything you need to know! Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up! You will have the ability to interface and learn from team members in all departments of the company. Uncapped commission awaits for the right representative!

Customer Support Rep Salary ranges

The most common Customer Support Rep salary in Austin is between $30k - $40k.

Average Customer Support Rep Salary by Company Size

People with the job title Customer Support Rep make the most at companies with 51-200 employees, earning $41,438 on average.

Customer Support Rep Salary by gender

The average Customer Support Rep salary for women is $38,560 and the average Customer Support Rep salary for men is $44,667.

Customer Support Rep Salary by Years of Experience

The average salary for a Customer Support Rep with 7+ years of experience is $40,000. The average salary for <1 year of experience is $38,000.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,049
Min: $29K
Max: $55K
Operations Associate $52,320
Min: $28K
Max: $78K
Office Manager $53,778
Min: $36K
Max: $72K
Sales Operations Analyst $54,873
Min: $40K
Max: $74K
Technical Support $57,212
Min: $38K
Max: $85K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $70,003
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $78,563
Min: $37K
Max: $130K
Operations Manager $89,020
Min: $55K
Max: $140K
Senior Business Analyst $93,956
Min: $73K
Max: $120K
Sales Operations Manager $96,712
Min: $70K
Max: $152K
Business Intelligence Analyst $97,273
Min: $80K
Max: $120K
Director of Operations $130,417
Min: $85K
Max: $165K
Director of Customer Success $138,889
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $210,000
Min: $110K
Max: $300K

Austin Companies with the Highest Operations Salaries

+13
Enterprise Web, Productivity
+63
Artificial Intelligence, Cloud
+39
Edtech, Mobile
+29
Healthtech, Insurance

Skills that affect Customer Support Rep salaries in Austin

1
Customer Support
12% have this skill
2
IT Support
4% have this skill
3
Account Management Ops
2% have this skill
4
Team Training & Development
2% have this skill
5
Business Operations
1% have this skill
6
Operations Management
1% have this skill

Recent Customer Support Rep salaries in Austin

$38,500
Yearly Salary
A User Success Specialist reported a yearly salary of $38,500 with +$200 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Austin
$40,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $40,000
7+ Years of Experience
Female
51-200 Employees
Austin
1-5 Reports
$41,000
Yearly Salary
A Technical Support reported a yearly salary of $41,000 with +$1,500 in additional cash compensation
1-3 Years of Experience
Female
500+ Employees
Austin
$45,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $45,000
3-5 Years of Experience
Female
51-200 Employees
Austin
$40,000
Yearly Salary
A Senior Client Support Agent reported a yearly salary of $40,000
5-7 Years of Experience
Female
500+ Employees
Austin
$33,280
Yearly Salary
A Account Review Specialist reported a yearly salary of $33,280
3-5 Years of Experience
Female
201-500 Employees
Austin
$38,000
Yearly Salary
A Senior Process Executive reported a yearly salary of $38,000
1-3 Years of Experience
Male
500+ Employees
Austin
1-5 Reports
$33,280
Yearly Salary
A Account Review Specialist reported a yearly salary of $33,280
1-3 Years of Experience
Female
201-500 Employees
Austin
$40,000
Yearly Salary
A Senior client experience agent reported a yearly salary of $40,000
3-5 Years of Experience
Male
500+ Employees
Austin
$35,000
Yearly Salary
A CX agent reported a yearly salary of $35,000
1-3 Years of Experience
Female
500+ Employees
Austin
1-5 Reports
Salaries//Operations//Customer Support Rep