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Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
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Operations
Product
Project Mgmt
Sales
Customer Support Rep
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
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Inside Sales Manager
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iOS Developer
Marketing Associate
Marketing Coordinator
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Operations Associate
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Principal Software Engineer
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Product Owner
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Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Social Media Manager
Software Engineer
Software Test Engineer
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
Austin
Austin
Customer Support Rep salary in Austin
Average Base Salary in Austin
$38,875
$1,750
Additional Cash Compensation
$40,625
Total Compensation
Median: $39K
Min: $29K
Max: $55K
How Much Does a Customer Support Rep Make in Austin?
The average salary for a Customer Support Rep in Austin is $38,875. The average additional cash compensation for a Customer Support Rep in Austin is $1,750. The average total compensation for a Customer Support Rep in Austin is $40,625. Customer Support Rep salaries are based on responses gathered by Built In Austin from anonymous Customer Support Rep employees in Austin.
Austin by the numbers
2,165
Total number of Tech companies in Austin
69,817
Total number of tech users on Built In Austin
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ALL INFO IS 100% ANONYMOUS & PRIVATE
Austin Companies with the Highest Operations Salaries
Customer Support Rep Salary ranges
The most common Customer Support Rep salary in Austin is between $30k - $40k.
Average Customer Support Rep Salary by Company Size
People with the job title Customer Support Rep make the most at companies with 201-500 employees, earning $43,593 on average.
Customer Support Rep Salary by gender
The average Customer Support Rep salary for women is $37,643 and the average Customer Support Rep salary for men is $44,667.
Customer Support Rep Salary by Years of Experience
The average salary for a Customer Support Rep with <1 year of experience is $38,000.
Average Operations salaries in Austin
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $38,875 | Min: $29K Max: $55K |
| Operations Associate | $50,405 | Min: $28K Max: $77K |
| Office Manager | $53,267 | Min: $36K Max: $72K |
| Sales Operations Analyst | $54,860 | Min: $40K Max: $74K |
| Technical Support | $54,960 | Min: $38K Max: $85K |
| Desktop Support | $61,615 | Min: $40K Max: $95K |
| Client Success Manager | $68,152 | Min: $35K Max: $110K |
| Business Analyst | $74,791 | Min: $54K Max: $115K |
| Marketing Operations Manager | $76,667 | Min: $58K Max: $100K |
| Customer Support Manager | $79,286 | Min: $37K Max: $130K |
| Operations Manager | $90,323 | Min: $55K Max: $140K |
| Senior Business Analyst | $93,188 | Min: $73K Max: $110K |
| Sales Operations Manager | $94,500 | Min: $70K Max: $152K |
| Business Intelligence Analyst | $95,000 | Min: $60K Max: $120K |
| Director of Operations | $129,455 | Min: $85K Max: $165K |
| Director of Customer Success | $146,429 | Min: $120K Max: $180K |
| Vice President of Care | $180,429 | Min: $165K Max: $190K |
| Vice President of Operations | $189,000 | Min: $130K Max: $252K |
| COO (Chief Operating Officer) | $208,636 | Min: $110K Max: $300K |
Customer Support Rep jobs in Austin27
Tier 1 Customer Support Specialist
+26
Achieve proficiency with ETOsoftware functionality.
Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone.
Respond to customer questions and concerns with speed, accuracy and professionalism.
Assist in the development and maintenance of documentation for the help manual, knowledge base and online community.
Troubleshoot and log defects .
Record all customer interactions in Salesforce.
Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.
The Customer Success Team is at the core of GoDaddy’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is GoDaddy’s connection to the customer, providing a positive onboarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the GoDaddy brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.
We’re looking for a customer centric, collaborative, problem solver to join our Customer Success Team as a Customer Support Representative (CSR). The CSR works directly with customers to enhance the relevance and value of their TrendKite experience, specifically by creating and optimizing their implementation of the TrendKite platform by providing customer care through troubleshooting and Boolean logic. CSRs field requests through online chats or customer calls to clarify requests. They also support and work with our internal functions such as Account Managers, Customer Success Managers, and Onboarding Consultants.
Customer Support Representative
+20
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software. Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services.
Bilingual Customer Support Representative (French)
+20
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software. Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services.
This position is based in our Austin, TX office. We’re looking for candidates to join us immediately.
What you’ll do
Fluency in written and verbal French is
To be successful in this role, you thrive in a culture of rapid growth, frequent change, are technically inclined, and possess the ability to think creatively. You are a Professional Problem Solver by building positive rapport and communicating appropriately with different personality types. You are also a Specialized Consultant for all things HomeAway, guiding our customers around the site to help make their business and listing experience as successful as possible. You show integrity and remain calm and collected under pressure. We want team members who are not just going to get the job "done" but will go above and beyond to delight our customers.
Customer Service Representative
+14
We are currently seeking a Full-time, highly motivated Customer Service Representative to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process. Sales experience? Awesome, but not necessary. We will teach you everything you need to know! Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up! You will have the ability to interface and learn from team members in all departments of the company. Uncapped commission awaits for the right representative!
We are looking to hire an experienced Customer Support Manager to lead a team of account architects who provide post-sales support for existing customers. Account architects support customer issues such as optimizing dashboards, creating new boolean search queries, and answering basic to advanced questions about the platform via email-based tickets. The manager will be expected to own performance metrics and KPIs, address any escalations, develop and refine processes, and provide career development to the team.
Customer Service Support Representative
+16
Build relationships by proactively calling coaches and clients monthly to determine satisfaction and maintain accurate feedback.
Participate in events, including processing event registrations and assisting on-site during events.
Coordinate communication, including newsletters, emails and social media.
Serve as the first point of contact for all inquiries and questions received via phone and email.
Process, track and resolve all requests in database.
Other duties as assigned.
Senior Customer Support Representative
+18
Answer and respond to all incoming support calls and emails with exceptional levels of customer satisfaction.
Develop and build upon existing processes such as tickets, reporting, training and other foundational aspects of support.
Troubleshoot hardware and software issues and escalate to technology team as needed.
Hit SLAs and KPIs related to first response time, resolution time, customer satisfaction etc.
Ensure that work resources are reviewed and updated as needed for our external knowledge base.
Manage all support tools (HelpScout, Aircall, etc.).
Make effective independent decisions and develop goals, action plans, and deadlines.
Develop and maintain relationships with current and future Municipal and Large Retail customers.
Organize, audit and maintain client directory and documentation.
Develop protocols and guidelines to address client needs and issues.
Design a process for soliciting client feedback and implement ways to improve.
Assist in onboarding new clients.
Assist sales and engineering with new product research, customer needs, and market trends.
Our Customer Support team is the heart and soul of our business. As a Customer Support Representative, you will be a subject-matter expert of all things RigUp. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you! You will be responsible for fielding support inbounds, maintaining day-to-day platform operations, and being a contributor in the product feedback loop. You will represent RigUp to our new and existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business through process improvement and implementation
Our Customer Support team is the heart and soul of our business. As a Customer Support Representative, you will be a subject-matter expert of all things RigUp. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you! You will be responsible for fielding support inbounds, maintaining day-to-day platform operations, and being a contributor in the product feedback loop. You will represent RigUp to our new and existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business through process improvement and implementation
Skills that affect Customer Support Rep salaries in Austin
1
Customer Support
12% have this skill
2
Account Management Ops
3% have this skill
3
IT Support
3% have this skill
4
Team Training & Development
2% have this skill
5
Business Operations
1% have this skill
6
Operations Management
1% have this skill
Recent Customer Support Rep salaries in Austin
$38,000
Yearly Salary
A Senior Process Executive reported a yearly salary of $38,000
1-3 Years of Experience
Male
500+ Employees
Austin
1-5 Reports
$33,280
Yearly Salary
A Account Review Specialist reported a yearly salary of $33,280
1-3 Years of Experience
Female
201-500 Employees
Austin
$40,000
Yearly Salary
A Senior client experience agent reported a yearly salary of $40,000
3-5 Years of Experience
Male
500+ Employees
Austin
$35,000
Yearly Salary
A CX agent reported a yearly salary of $35,000
1-3 Years of Experience
Female
500+ Employees
Austin
1-5 Reports
$34,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $34,000
5-7 Years of Experience
Female
500+ Employees
Austin
$38,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $38,000
< 1 Year of Experience
Female
51-200 Employees
Austin
$29,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $29,000
500+ Employees
Austin
$42,500
Yearly Salary
A Client Success Coordinator reported a yearly salary of $42,500
5-7 Years of Experience
Female
201-500 Employees
Austin
1-5 Reports
$37,720
Yearly Salary
A Customer Service Specialist reported a yearly salary of $37,720 with +$5,000 in additional cash compensation
1-3 Years of Experience
Female
500+ Employees
Austin
$55,000
Yearly Salary
A Lead reported a yearly salary of $55,000
3-5 Years of Experience
Male
201-500 Employees
Austin
1-5 Reports
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