2019 Customer Support Rep Salary Austin (Updated Daily) | Built In Austin
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Austin
Austin

Customer Support Rep salary in Austin

Average Base Salary in Austin

$39,617
$1,088
Additional Cash Compensation
$40,705
Total Compensation
Median: $40K
Min: $29K
Max: $60K

How Much Does a Customer Support Rep Make in Austin?

The average salary for a Customer Support Rep in Austin is $39,617. The average additional cash compensation for a Customer Support Rep in Austin is $1,088. The average total compensation for a Customer Support Rep in Austin is $40,705. Customer Support Rep salaries are based on responses gathered by Built In Austin from anonymous Customer Support Rep employees in Austin.

Austin by the numbers

2,427
Total number of Tech companies in Austin
83,637
Total number of tech users on Built In Austin
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Rep jobs in Austin
18

Technical Support Representative

Austin
22 hours ago
+24
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.

Product Support Engineer

Austin
3 weeks ago
+24
BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Product Support Engineer for our Austin Four Points Office. In this exciting role, you will assist every area of the business with your expert level product knowledge and technical ability. You will be responsible for troubleshooting the most complex technical issues encountered by merchants and developers leveraging the best, and most successful, e-commerce platform for growing businesses.

Tier 1 Customer Support Specialist

Austin
5 days ago
+26
Achieve proficiency with ETOsoftware functionality. Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone. Respond to customer questions and concerns with speed, accuracy and professionalism. Assist in the development and maintenance of documentation for the help manual, knowledge base and online community. Troubleshoot and log defects . Record all customer interactions in Salesforce. Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.

Customer Support Specialist

Austin
1 week ago
+35
The Client Operations Specialist will support sales strategy through client retention and satisfaction. In this role, the candidate will help demonstrate the value of EZ Texting's products to our clients. Candidates will be responsible for providing an amazing client experience, deliver prompt and accurate technical support, and ensure client satisfaction on a daily basis. The ideal candidate has excellent communication skills, a great attitude, strong technical aptitude, patience, and the ability to work in a dynamic, fast-paced and fun environment.

Customer Support Representative

Austin
1 week ago
+48
As an OJO Labs Customer Support Representative your primary purpose is to support our customer community with a high-level, concierge style service. As a CSR you will be responsible for assisting in new customer onboarding, handling customer inquiries and configuring customer websites, IDX and mobile apps, in addition to, diagnosing and troubleshooting software and user issues for real estate brokers and agents. A great CSR must efficiently and effectively navigate between in-app chat, email and phone communication to provide our consumers with the highest care all with a great sense of urgency. 

Customer Support Representative

Austin
1 week ago
+35
Evernote Customer Support needs team members who excel at providing phenomenal support for our diverse customer base. You will be on the front lines, interacting with our customers every single day and working collaboratively with other support team members. We help customers with their technical issues, fill out detailed bugs for engineers, and provide thoughtful, focused feedback to internal teams, helping to improve Evernote.

Product Support Representative

Austin
1 week ago
+28
Vrbo is growing its customer support and production operations group as it continues to build a culture of premier service. Product Support Representatives work directly with property managers who list their inventory to HomeAway’s distribution network. The most successful applicants are those who thrive in a culture of rapid growth, frequent change, technically inclined and creatively thinking.

Customer Service Representative

Austin
1 week ago
+14
We are currently seeking a Full-time, highly motivated Customer Service Representative to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process. Sales experience? Awesome, but not necessary. We will teach you everything you need to know! Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up! You will have the ability to interface and learn from team members in all departments of the company. Uncapped commission awaits for the right representative!

Customer Support, Associate

Austin
3 weeks ago
+38
As a part of Customer Support, the Associate role will be responsible for quickly resolving or triaging incoming questions and software incidents. Associates are expected to support multiple software solutions that commonly serve the philanthropic and educational communities. Associates attempt to resolve cases on the first contact, utilizing self-service resources or triage more complex issues to senior personnel. Associates are expected to

Desktop Support Specialist

Austin
2 days ago
+29
The Desktop Support Specialist will work with other IT staff to provide our employees with fast and friendly support with all of their technology needs. This includes diagnosing, repairing, maintaining and upgrading Windows & Mac machines, servers, phones and critical software applications as necessary to ensure smooth operation.

Software Tech Support Specialist

Austin
2 weeks ago
+28
As a Software Tech Support Specialist, you will provide world class support for professional property managers who operate their vacation rental businesses using our SaaS products and our Business Technology Partners. Our SaaS products and APIs provide our customers with the tools they need in order perform day-to-day operations, everything from accounting, to managing bookings, managing websites, housekeeping and much more. As the first line of support for our customers, our mission is to delight our clients by responding quickly and effectively to their questions and issues using all available resources to, not only fix their problems, but train them to get maximum value from our products, and by advocating for them as we continue to develop and improve our products. We are invested in their success.

Marketplace Support Specialist

Austin
3 weeks ago
+20
As Marketplace Support Specialist, you will provide unparalleled service to Worksmith clients and local service providers. With excellent communication skills plus a knack for anticipating and solving customer concerns, you’ll guide our clients and vendors to success on the Worksmith platform. 

Customer Support Rep Salary ranges

The most common Customer Support Rep salary in Austin is between $30k - $40k.

Average Customer Support Rep Salary by Company Size

People with the job title Customer Support Rep make the most at companies with 51-200 employees, earning $41,438 on average.

Customer Support Rep Salary by gender

The average Customer Support Rep salary for women is $38,234 and the average Customer Support Rep salary for men is $46,857.

Customer Support Rep Salary by Years of Experience

The average salary for a Customer Support Rep with 7+ years of experience is $40,000. The average salary for <1 year of experience is $38,000.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,617
Min: $29K
Max: $60K
Operations Associate $52,322
Min: $28K
Max: $78K
Office Manager $53,971
Min: $36K
Max: $72K
Sales Operations Analyst $55,300
Min: $40K
Max: $74K
Technical Support $58,196
Min: $38K
Max: $85K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $71,882
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $79,903
Min: $37K
Max: $130K
Operations Manager $88,769
Min: $55K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,617
Min: $70K
Max: $152K
Business Intelligence Analyst $97,273
Min: $80K
Max: $120K
Director of Operations $134,615
Min: $85K
Max: $185K
Director of Customer Success $135,256
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $210,000
Min: $110K
Max: $300K

Austin Companies with the Highest Operations Salaries

+13
Enterprise Web, Productivity
+63
Artificial Intelligence, Cloud
+48
Artificial Intelligence, Consumer Web
+27
Information Technology, On-Demand

Skills that affect Customer Support Rep salaries in Austin

1
Customer Support
11% have this skill
2
IT Support
3% have this skill
3
Account Management Ops
2% have this skill
4
Team Training & Development
2% have this skill
5
Business Operations
1% have this skill
6
Operations Management
1% have this skill

Recent Customer Support Rep salaries in Austin

$34,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $34,000
3-5 Years of Experience
Female
201-500 Employees
Austin
$38,500
Yearly Salary
A User Success Specialist reported a yearly salary of $38,500 with +$200 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Austin
$40,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $40,000
7+ Years of Experience
Female
51-200 Employees
Austin
1-5 Reports
$41,000
Yearly Salary
A Technical Support reported a yearly salary of $41,000 with +$1,500 in additional cash compensation
1-3 Years of Experience
Female
500+ Employees
Austin
$60,000
Yearly Salary
A Senior Associate, Customer Support Analyst reported a yearly salary of $60,000
1-3 Years of Experience
Male
500+ Employees
Austin
$45,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $45,000
3-5 Years of Experience
Female
51-200 Employees
Austin
$40,000
Yearly Salary
A Senior Client Support Agent reported a yearly salary of $40,000
5-7 Years of Experience
Female
500+ Employees
Austin
$33,280
Yearly Salary
A Account Review Specialist reported a yearly salary of $33,280
3-5 Years of Experience
Female
201-500 Employees
Austin
$38,000
Yearly Salary
A Senior Process Executive reported a yearly salary of $38,000
1-3 Years of Experience
Male
500+ Employees
Austin
1-5 Reports
$33,280
Yearly Salary
A Account Review Specialist reported a yearly salary of $33,280
1-3 Years of Experience
Female
201-500 Employees
Austin
Salaries//Operations//Customer Support Rep