2019 Director of Customer Success Salary Austin (Updated Daily) | Built In Austin
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Austin
Austin

Director of Customer Success salary in Austin

Average Base Salary in Austin

$138,889
$16,600
Additional Cash Compensation
$155,489
Total Compensation
Median: $139K
Min: $85K
Max: $180K

How Much Does a Director of Customer Success Make in Austin?

The average salary for a Director of Customer Success in Austin is $138,889. The average additional cash compensation for a Director of Customer Success in Austin is $16,600. The average total compensation for a Director of Customer Success in Austin is $155,489. Director of Customer Success salaries are based on responses gathered by Built In Austin from anonymous Director of Customer Success employees in Austin.

Austin by the numbers

2,209
Total number of Tech companies in Austin
74,778
Total number of tech users on Built In Austin
ALL INFO IS 100% ANONYMOUS & PRIVATE

Director of Customer Success jobs in Austin
32

Enterprise Customer Success Manager

Austin
5 days ago
+20
Manage a portfolio of enterprise customer accounts. Manage all aspects of the customer success lifecycle. Identify customer goals and proactively address them throughout the customer lifecycle. Understand the Marketing and Communications ecosystem and how TrendKite delivers differentiated value. Build customer trust and deliver high-quality customer service. Develop a customer success plan for each of your portfolio accounts to adopt, renew and grow the TrendKite platform in the customer account. Support and assist the Enterprise Account Manager in conducting monthly, quarterly, annual business reviews with customer account teams. Coach and train customers in using and adopting TrendKite platform. Adopt a disciplined approach to customer success.

Customer Success Manager, Emerging

Austin
5 days ago
+20
Procore is expanding our Customer Success team! We are hiring Customer Success Managers to our Emerging team to partner with clients and drive client adoption, manage business processes, and build Procore’s business. This role is a balance of independent work within a highly collaborative team. The team you work within will own a shared book of business and develop accounts, partnering with Account Executives and Customer Support Representatives as your clients join and grow with Procore. This is not a sales position.

Customer Success Manager

Austin
1 week ago
+22
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals.

Bilingual Customer Success Manager (Spanish)

Austin
6 days ago
+20
We’re looking for a Customer Success Manager to focus on building, retaining, and growing our Latin American Clients. You will work closely with Procore’s Install-Based Sales team and act as a liaison between various Procore teams in order to ensure our clients are set up for success. As a successful Customer Success Manager, you have a consultative mindset and can quickly understand both Procore’s Technology and the industries we serve. You will

VP of Customer Success

Austin
2 weeks ago
Juniper Square is looking for a dynamic and hands-on customer success leader who can take our best-in-class, 80+ NPS, 11-person customer success team to the next level. We are on a rocketship trajectory and we need you to add fuel to the fire. You’ll report directly to the CEO and be responsible for doubling your team this year while also helping us move beyond a generalist customer success manager model to a team with a range of specializations that achieve functional excellence. You’ll establish key teams like support, training, content, and professional services, all while ensuring we grow revenue in existing accounts and sustain our high levels of customer engagement, retention and satisfaction.

Director of Client Success

Austin
2 weeks ago
+31
Responsible for building out a proactive client success function, including leading a team of client success specialists. Define and execute processes and procedures to ensure quality and scalability of operations.  Collaborate cross functionally within and across the various internal functions. Help identify product issues from client feedback, and assist in finding ways to improve our product and processes.  Serve as the main POC for any escalations to ensure issues are resolved quickly. Provide solutions to our clients by utilizing strong problem solving skills with an analytical approach.

Customer Success Manager, Customer Success Operations

Austin
1 week ago
+38
In this role, you will work closely with internal teams and stakeholders where you will have the responsibility to identify trends in data and seek opportunities to assist with adoption for our solutions and mitigate risk.  It is an incredible opportunity to demonstrate your customer centric focus with a cross-functional collaboration and have a direct impact on the success of our customers as they onboard and adopt their solution moving through the customer lifecycle.

Customer Success Manager

Austin
2 days ago
As a Customer Success Manager at Juniper Square, you’ll be a trusted partner to our private equity customers, helping to drive usage and adoption of our software, and ensuring customer satisfaction, growth, and retention. You’ll be responsible for onboarding new customers, consulting on their usage, and ensuring they’re getting maximum value from Juniper Square.

Customer Success Manager

Austin
2 days ago
+24
Create RigUp champions and essential company partners across existing operator and vendor accounts. Drive customer engagement and product adoption in order to create value for our customers and reduce churn. Seek to grow the user base and transaction volume within existing accounts. Work with Account Executives to define and execute specific account plans that match the customer’s strategy and business process with the RigUp value proposition. Conduct a smooth company onboarding and help RigUp users of varied skill levels become successful users fully leveraging our platform. Take ownership of challenges and our customers' initiatives to drive further adoption of the RigUp offering. Coordinate resources throughout the customer lifecycle, including product and engineering support. Nurture and expand the company's relationship with business units, divisions and the overall enterprise. Provide product demonstrations and general support to existing users or new asset teams. Manage and track customer and transactional information in a CRM system. Practice effective, excellent communication with management, customers and support staff.

Customer Success Intern

Austin
3 days ago
+24
Our customer success team is the bridge between our non-techie clients and our techie team. They handle new client implementation, account management, training, and everything in between. If it involves one of our users or buyers - they’re on the case! Now, they’re looking for an intern with a genuine interest in startup culture, an entrepreneurial spirit, and a strong desire to learn. Throughout the internship, this person will gain a snapshot of the customer success function in a company plus have a good sense of the day to day life at a startup. Each day here presents its own challenges, so, we need a go-getter, willing to jump into any task.

Customer Success Manager

Austin
3 days ago
+24
Tackle client integration + configuration of our products, training, project planning, contract management, and software delivery. Build strong relationships with our customers and gain a deep understanding of their industry and business strategy. Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business. Collaborate with teams from across Square Root to find the root cause of and creative solutions to real business problems. Be the voice of the customer, essential to project success and helping our customers reach their goals!

Customer Success Representative

Austin
5 days ago
+63
The Customer Success Representative is responsible for developing and managing LogicMonitor's post-sales relationship with designated Primary Market Pool Accounts. The Customer Success Representative role will be highly transactional, servicing a large number of primary and starter package accounts through a variety of communication and outreach campaigns. The goal of the Customer Success Representative will be to increase overall long term value and customer satisfaction ratings for assigned accounts, while at the same time identifying accounts with potential to grow into the Major or Strategic markets. TheCustomer Success Representative will assume full account ownership of all starter package accounts, thereby allowing the Customer Success Managers to increase engagement frequency with higher-value Major and Strategic Market Accounts

Director of Customer Success Salary ranges

The two most common Director of Customer Success salary ranges in Austin are $130k - $140k and $140k - $150k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $149,000 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $130,000 and the average Director of Customer Success salary for men is $146,000.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $158,750.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $38,672
Min: $29K
Max: $55K
Operations Associate $50,693
Min: $28K
Max: $77K
Office Manager $52,726
Min: $36K
Max: $72K
Sales Operations Analyst $54,860
Min: $40K
Max: $74K
Technical Support $54,960
Min: $38K
Max: $85K
Desktop Support $60,929
Min: $40K
Max: $95K
Client Success Manager $70,182
Min: $35K
Max: $125K
Business Analyst $75,445
Min: $54K
Max: $115K
Marketing Operations Manager $76,667
Min: $58K
Max: $100K
Customer Support Manager $78,563
Min: $37K
Max: $130K
Operations Manager $90,323
Min: $55K
Max: $140K
Senior Business Analyst $93,188
Min: $73K
Max: $110K
Business Intelligence Analyst $95,000
Min: $60K
Max: $120K
Sales Operations Manager $97,131
Min: $70K
Max: $152K
Director of Operations $130,417
Min: $85K
Max: $165K
Director of Customer Success $138,889
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $210,000
Min: $110K
Max: $300K

Austin Companies with the Highest Operations Salaries

Automotive, Marketing Tech
+13
Enterprise Web, Productivity
+39
Edtech, Mobile

Skills that affect Director of Customer Success salaries in Austin

1
Business Operations
1% have this skill
2
Customer Support
1% have this skill
3
Account Management Ops
1% have this skill
4
Operations Management
1% have this skill
5
HR Ops
0% have this skill
6
Office Management
0% have this skill

Recent Director of Customer Success salaries in Austin

$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
3-5 Years of Experience
Male
51-200 Employees
Austin
>10 Reports
$85,000
Yearly Salary
A Manager of Client Success reported a yearly salary of $85,000 with +$15,000 in additional cash compensation
3-5 Years of Experience
Male
201-500 Employees
Austin
1-5 Reports
$150,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $150,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
11-50 Employees
Austin
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000 with +$26,000 in additional cash compensation
7+ Years of Experience
Female
11-50 Employees
Austin
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
500+ Employees
Austin
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
500+ Employees
Austin
$175,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $175,000
7+ Years of Experience
Male
500+ Employees
Austin
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000
500+ Employees
Austin
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000
500+ Employees
Austin
$120,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $120,000
500+ Employees
Austin
Salaries//Operations//Director of Customer Success