2019 Director of Customer Success Salary Austin | Built In Austin
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Austin
Austin

Director of Customer Success salary in Austin

Average Base Salary in Austin

$146,429
$22,667
Additional Cash Compensation
$169,096
Total Compensation
Median: $146K
Min: $120K
Max: $180K

How Much Does a Director of Customer Success Make in Austin?

The average salary for a Director of Customer Success in Austin is $146,429. The average additional cash compensation for a Director of Customer Success in Austin is $22,667. The average total compensation for a Director of Customer Success in Austin is $169,096. Director of Customer Success salaries are based on responses gathered by Built In Austin from anonymous Director of Customer Success employees in Austin.

Austin by the numbers

2,163
Total number of Tech companies in Austin
69,625
Total number of tech users on Built In Austin
ALL INFO IS 100% ANONYMOUS & PRIVATE

Austin Companies with the Highest Operations Salaries

+13
Enterprise Web, Productivity

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in Austin is between $130k - $140k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $149,000 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $130,000 and the average Director of Customer Success salary for men is $168,333.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $158,750.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $38,875
Min: $29K
Max: $55K
Operations Associate $50,405
Min: $28K
Max: $77K
Office Manager $53,267
Min: $36K
Max: $72K
Sales Operations Analyst $54,860
Min: $40K
Max: $74K
Technical Support $54,957
Min: $38K
Max: $85K
Desktop Support $61,615
Min: $40K
Max: $95K
Client Success Manager $68,152
Min: $35K
Max: $110K
Business Analyst $74,153
Min: $54K
Max: $115K
Marketing Operations Manager $76,667
Min: $58K
Max: $100K
Customer Support Manager $79,286
Min: $37K
Max: $130K
Operations Manager $90,323
Min: $55K
Max: $140K
Senior Business Analyst $93,188
Min: $73K
Max: $110K
Sales Operations Manager $94,500
Min: $70K
Max: $152K
Business Intelligence Analyst $95,000
Min: $60K
Max: $120K
Director of Operations $129,455
Min: $85K
Max: $165K
Director of Customer Success $146,429
Min: $120K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $208,636
Min: $110K
Max: $300K

Director of Customer Success jobs in Austin
26

Customer Success Manager

Austin
3 days ago
+11
Improve customer relationships as they move through the on-boarding process from the post-sale phase, thru transition to the Solutions team, and then throughout their time at ScaleFactor.  Are always a step ahead in anticipating, setting and communicating customer expectations throughout the on-boarding phase. Manage all aspects of the customer journey from leading meetings, facilitating introductions to other team members, etc. Determine and understand customer’s needs and map to ScaleFactor’s software offerings. Identity and articulate themes from customer accounting and finance infrastructure and systems data. Own the relationship with assigned customer accounts, including increasing adoption, driving correct usage, ensuring retention, increasing renewals, and increasing overall satisfaction. Bridge the gap between Customer Support and the Product teams.

Enterprise Customer Success Manager

Austin
3 days ago
+20
Manage a portfolio of enterprise customer accounts. Manage all aspects of the customer success lifecycle. Identify customer goals and proactively address them throughout the customer lifecycle. Understand the Marketing and Communications ecosystem and how TrendKite delivers differentiated value. Build customer trust and deliver high-quality customer service. Develop a customer success plan for each of your portfolio accounts to adopt, renew and grow the TrendKite platform in the customer account. Support and assist the Enterprise Account Manager in conducting monthly, quarterly, annual business reviews with customer account teams. Coach and train customers in using and adopting TrendKite platform. Adopt a disciplined approach to customer success.

Bilingual Customer Success Manager (Spanish)

Austin
4 hours ago
+20
We’re looking for a Customer Success Manager to focus on building, retaining, and growing our Latin American Clients. You will work closely with Procore’s Install-Based Sales team and act as a liaison between various Procore teams in order to ensure our clients are set up for success. As a successful Customer Success Manager, you have a consultative mindset and can quickly understand both Procore’s Technology and the industries we serve. You will

Customer Success Content and Communications Specialist

Austin
3 hours ago
+20
We’re looking for a Content and Communications Specialist to join our Customer Success Enablement team at our headquarters in Carpinteria, CA. In this role, you’ll create a strategy for organizing and maintaining resources, improving our internal communication and content management systems. This is a highly collaborative role where you’ll partner with various teams across Procore and within our Customer Success department to ensure effective and consistent Customer Success internal knowledge and content.

Senior Manager, Customer Success (Latin America)

Austin
5 days ago
+20
We’re looking for a Senior Manager to Support our Latin America Customer Success team, to help lead, scale, and inspire a team of talented individuals committed to providing long-term customer value. Customer Success is a vital team at Procore, instrumental to long-term profitability. Key objectives of the team include driving adoption, nurturing executive relationships, identifying champions and ensuring each client is able to quantify value from their investment, while providing world-class customer service. This role will focus on evolving our current processes to scale while ensuring we’re delivering meaningful/quantifiable outputs for each Enterprise customer, annually. Looking for a leader who excels in hyper-growth speed and is passionate about leading individuals, inspiring top performance, and developing a team that embraces Procore’s values of Openness, Optimism, and Ownership.

VP of Customer Success

Austin
5 days ago
Juniper Square is looking for a dynamic and hands-on customer success leader who can take our best-in-class, 80+ NPS, 11-person customer success team to the next level. We are on a rocketship trajectory and we need you to add fuel to the fire. You’ll report directly to the CEO and be responsible for doubling your team this year while also helping us move beyond a generalist customer success manager model to a team with a range of specializations that achieve functional excellence. You’ll establish key teams like support, training, content, and professional services, all while ensuring we grow revenue in existing accounts and sustain our high levels of customer engagement, retention and satisfaction.

Customer Success Representative

Austin
3 hours ago
+21
As a Customer Success Representative at OutboundEngine your day will be dedicated to helping our customers grow their individual businesses how they want. OE’s Customer Success Representatives spend most of their day interacting with customers at different points in the customer life cycle, predominantly via phone and email. You will have an impact on the businesses of our customers, the lives of your coworkers, and the bottom line of the company every day, in every interaction.

Customer Success Manager

Austin
9 hours ago
+18
The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts.    This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services.  This role is all about client satisfaction and is not a quota carrying sales position.

Customer Success Manager I

Austin
16 hours ago
+16
We are looking for exceptional Customer Success Managers to play a key role in ensuring the continued success of our rapidly growing customer base. In this role, you will be the key point of contact for our customers, developing and sustaining strategic relationships with a portfolio of top-tier enterprise customers, and responsible for driving success and adoption throughout all aspects of the customer's journey.

Customer Success Manager

Austin
19 hours ago
+24
CUSTOMER SUCCESS MANAGER Are you a people person? Do you enjoy building and maintaining relationships? Do you thrive on multitasking, solving problems, and getting your clients to results while you balance the expectations and engagement of these relationships? If so, we have the job for you. This is a job for someone who has a passion for working with customers and software products in the Higher Education industry.   At Civitas Learning, we are

Customer Success Manager

Austin
3 days ago
+31
The Customer Success Manager is the central point of contact for all customer success and satisfaction during the customer lifecycle, working with and escalating to technical operations, professional services, product management, and account management resources on behalf of customers to ensure customer satisfaction, retention, and expansion. 

Customer Success Manager

Austin
3 days ago
+40
In this key role reporting to our Director of Customer Success, your objectives are to maximize customer retention and success while driving operational excellence to ensure that your portfolio of customers are realizing the full value of their investment throughout the customer lifecycle.  This role requires working alongside Sales, Product, Professional Services and Management to constantly represent the voice of the customer and to drive the highest possible return on investment. Key focus areas will include revenue retention, revenue expansion through renewals and lead generation and execution of business reviews with occasional C-level presence.  

Skills that affect Director of Customer Success salaries in Austin

1
Customer Relationship Management
2% have this skill
2
Software Sales
2% have this skill
3
Enterprise Sales
2% have this skill
4
Strategic Partnerships
2% have this skill
5
Account Management
2% have this skill
6
Sales Strategy
2% have this skill

Recent Director of Customer Success salaries in Austin

$150,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $150,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
11-50 Employees
Austin
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000 with +$26,000 in additional cash compensation
7+ Years of Experience
Female
11-50 Employees
Austin
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
500+ Employees
Austin
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
500+ Employees
Austin
$175,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $175,000
7+ Years of Experience
Male
500+ Employees
Austin
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000
500+ Employees
Austin
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000
500+ Employees
Austin
$120,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $120,000
500+ Employees
Austin
$120,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $120,000
500+ Employees
Austin
$180,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $180,000 with +$12,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Austin
Salaries//Operations//Director of Customer Success
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