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Austin
Austin

Director of Customer Success salary in Austin

Average Base Salary in Austin

$139,832
$21,857
Additional Cash Compensation
$161,689
Total Compensation
Median: $140K
Min: $85K
Max: $180K

How Much Does a Director of Customer Success Make in Austin?

The average salary for a Director of Customer Success in Austin is $139,832. The average additional cash compensation for a Director of Customer Success in Austin is $21,857. The average total compensation for a Director of Customer Success in Austin is $161,689. Director of Customer Success salaries are based on responses gathered by Built In Austin from anonymous Director of Customer Success employees in Austin.

Austin by the numbers

2,568
Total number of Tech companies in Austin
89,769
Total number of tech users on Built In Austin
ALL INFO IS 100% ANONYMOUS & PRIVATE

Director of Customer Success jobs in Austin

Customer Success Manager

Austin
1 week ago
+24
At Civitas Learning, we are looking for a committed Customer Success Manager to join our Customer Success team, where you’ll have the opportunity to manage relationships with our customers - colleges and universities across the U.S. that are excited about using predictive analytics to measurably improve student success. In this role, you will serve as the primary contact for our customers throughout the life of our relationship with the account. You will drive additional value by coordinating sessions with Civitas SMEs throughout the client relationship. By combining your keen sense for supporting client needs with an understanding for how our analytics platform and applications can help them attain their strategic objectives, you’ll be able to accelerate our customers’ student success initiatives and help them continuously learn about the impact of their work.

Manager, Enterprise Customer Success

Austin
1 week ago
+20
We’re looking for a Manager of our Enterprise Customer Success West team to help lead, scale, and inspire a team of talented individuals committed to providing long-term customer value. Customer Success is a vital team at Procore, instrumental to long-term profitability. Key objectives of the team include driving adoption, identifying upsell opportunities as well as mitigating risk, while providing world-class customer service and earning high CSAT scores. This role will focus on evolving our current processes to scale while ensuring we’re delivering meaningful/quantifiable outputs for each Enterprise customer, annually. Looking for a leader who excels in hyper-growth speed while leading and developing a team that embraces Procore’s values of Openness, Optimism, and Ownership. 

Customer Success Manager

Austin
1 week ago
+24
We’re looking for a Customer Success Manager to join our team of Radicals and help redefine Customer Success. We not only delight customers but also transform them into advocates of Square Root and our product, CoEFFICIENT. We develop lasting client relationships by identifying opportunities, measuring results, and focusing on successful business outcomes. Intrigued? Keep reading!

Enterprise Customer Success Manager

Austin
1 week ago
+63
The Enterprise Customer Success Manager's (ECSM) mission is to partner with and ensure the retention and long-term success of LogicMonitor’s Enterprise business (ENT) customers. As the primary point of contact, the ECSM is responsible for developing and nourishing post-sales relationships with assigned accounts through a combination of product trainings and implementations, business reviews, and return on investment discussions. Additionally, identifying and planning for expansion and growth opportunities within the product is critical to the success of this role and LogicMonitor.

Customer Success Manager

Austin
2 weeks ago
+21
You will be responsible for for ensuring the success of Cloudflare’s Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews.

Director, Customer Success (Latin America)

Austin
3 days ago
+20
We’re looking for a Senior Manager to Support our Latin America Customer Success team, to help lead, scale, and inspire a team of talented individuals committed to providing long-term customer value. Customer Success is a vital team at Procore, instrumental to long-term profitability. Key objectives of the team include driving adoption, nurturing executive relationships, identifying champions and ensuring each client is able to quantify value from their investment, while providing world-class customer service. This role will focus on evolving our current processes to scale while ensuring we’re delivering meaningful/quantifiable outputs for each Enterprise customer, annually. Looking for a leader who excels in hyper-growth speed and is passionate about leading individuals, inspiring top performance, and developing a team that embraces Procore’s values of Openness, Optimism, and Ownership.

Team Lead, Customer Success Manager

Austin
1 week ago
+21
You will be our first Customer Success hire in Austin, Texas. You will build and lead a very capable customer success team by recruiting, hiring, training, mentoring and developing new team members in Austin. You'll carry the retention goal for the entire team, and play a major part in the expansion goal for customers as well. This first hire will start in a player/coach capacity, maintaining a book of business in order to learn about our customer journey and the Cloudflare technology. We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving and surpassing our commercial goals.

Customer Success Specialist

Austin
1 month ago
We are currently seeking a highly driven Customer Success Specialist to join our Support team in Austin, TX. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest growing sector. Enverus is the right company at the right time.

Director, Technical Customer Success (Director, Technical Account Management)

Austin
2 months ago
+24
Rapid7’s global team of Technical Account Managers and Customer Success Engineers provides our customers with expert advice, technical assistance, and enablement. We are seeking a senior leader who is capable of scaling our technical customer success services to match Rapid7’s growth and evolving product portfolio. Reporting to the VP of Global Technical Support, this is an opportunity to define the next generation of services as well as build the team and processes required to drive successful outcomes for our customers. If you are passionate about developing people as well as working cross-functionally to deliver value to customers, this could be the role for you!

Manager - Customer Success

Austin
17 hours ago
+27
Managing the day-to-day operations of a team comprised of both Local Customer Success Representatives and Outsourced partners.  Driving team KPIs including customer satisfaction, net promoter score, renewed mrr, sourced referrals, and upsell mrr.  Training and developing front line reps towards their individual career goals both inside and beyond OutboundEngine.  Fostering a supportive, engaged, and thoughtful team environment. Working with other members of the customer success leadership team to diagnose and resolve operational and interpersonal problems.  Acting internally as the voice of the customer success team and the customers themselves in meetings and projects with other stakeholders across the company.  Developing and leading trainings on customer success principles, new processes, and other areas as the need arises. 

Customer Success Manager- Enterprise

Austin
17 hours ago
+40
• Work with the customers to ensure they are leveraging the solution and achieving success.  • Identify and assess renewal risks for customers’ license and collaborate with internal teams to ameliorate. Respond to incoming requests for cancellation of services and persuade our customers to remain with us.  • Execute our customer outreach program to stay connected with clients, understand their current and future needs, and help convey future product enhancements to meet those needs.  • Conduct product training or best practice sessions on the phone or in person, developing and learning new training techniques on an ongoing basis.  • Support the development of business opportunities in conjunction with the sales team.  • Generate qualified sales leads, proposal, and process sales orders as needed.  • Acquire and effectively communicate responses to client questions.  • Work with Account Executives and Marketing team to come up with new outbound marketing ideas.  • Maintain excellent knowledge of our portfolio of products and services in order to understand customers’ needs. • Identify opportunities to turn dissatisfied customers into happy customers.  • Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation.  • Report regularly to team leader on all activities relating to the role. 

Customer Success Specialist

Austin
17 hours ago
+50
We are looking for a driven, enthusiastic and hands-on Customer Success Specialist to help our customers realize and maximize the value of their MongoDB products and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges and are adaptive and excited to help innovate with new processes with a customer-centric mindset and attitude. We’re looking for someone who thrives by having regular interactions with customers and is proactive in their outreach.

Director of Customer Success Salary ranges

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $147,117 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $139,563 and the average Director of Customer Success salary for men is $146,000.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $156,402.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $40,540
Min: $29K
Max: $75K
Operations Associate $52,873
Min: $28K
Max: $78K
Office Manager $53,146
Min: $36K
Max: $72K
Sales Operations Analyst $55,300
Min: $40K
Max: $74K
Technical Support $60,940
Min: $38K
Max: $95K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $74,065
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Customer Support Manager $85,778
Min: $60K
Max: $130K
Marketing Operations Manager $87,741
Min: $58K
Max: $200K
Operations Manager $89,054
Min: $55K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,617
Min: $70K
Max: $152K
Business Intelligence Analyst $96,333
Min: $80K
Max: $120K
Director of Operations $133,344
Min: $85K
Max: $185K
Director of Customer Success $139,832
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $210,000
Min: $110K
Max: $300K

Skills that affect Director of Customer Success salaries in Austin

1
Business Operations
1% have this skill
2
Operations Management
1% have this skill
3
Customer Support
1% have this skill
4
Account Management Ops
1% have this skill
5
Team Training & Development
1% have this skill
6
IT Support
1% have this skill

Recent Director of Customer Success salaries in Austin

$155,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $155,000 with +$45,000 in additional cash compensation
7+ Years of Experience
Female
500+ Employees
Austin
$175,000
Yearly Salary
A Senior Director of Customer Advocacy reported a yearly salary of $175,000 with +$25,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Austin
1-5 Reports
$129,816
Yearly Salary
A Director of Customer Success reported a yearly salary of $129,816
7+ Years of Experience
Female
500+ Employees
Austin
>10 Reports
$108,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $108,000
1-3 Years of Experience
Female
201-500 Employees
Austin
>10 Reports
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
3-5 Years of Experience
Male
51-200 Employees
Austin
>10 Reports
$85,000
Yearly Salary
A Manager of Client Success reported a yearly salary of $85,000 with +$15,000 in additional cash compensation
3-5 Years of Experience
Male
201-500 Employees
Austin
1-5 Reports
$150,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $150,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
11-50 Employees
Austin
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000 with +$26,000 in additional cash compensation
7+ Years of Experience
Female
11-50 Employees
Austin
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
500+ Employees
Austin
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
500+ Employees
Austin
Salaries//Operations//Director of Customer Success