Director of Customer Success salary in Austin

Average Base Salary in Austin

$136,921
$21,139
Additional Cash Compensation
$158,060
Total Compensation
Median: $137K
Min: $85K
Max: $180K

How Much Does a Director of Customer Success Make in Austin?

The average salary for a Director of Customer Success in Austin is $136,921. The average additional cash compensation for a Director of Customer Success in Austin is $21,139. The average total compensation for a Director of Customer Success in Austin is $158,060. Director of Customer Success salaries are based on responses gathered by Built In Austin from anonymous Director of Customer Success employees in Austin.

Austin by the numbers

2,694
Total number of Tech companies in Austin
157,053
Total number of tech users on Built In Austin
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Austin
Austin

Director of Customer Success jobs in Austin

Associate Customer Success Manager

Austin
1 week ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for an Associate Customer Success Manager. As an Associate Customer Success Manager you will represent BigCommerce while advising our eCommerce merchants, provide industry leading advocacy, drive client revenue growth, and help our clients Sell More!

Senior Manager, Customer Success

Austin
1 week ago
+32
As our Senior Manager of Customer Success, you’ll partner with leadership to establish strategic plans and objectives that deliver against gross and net retention targets for the Specialty Contractor customers while delivering results within budget and on time. In this role, you'll focus on evolving our current processes to scale at hyper-growth speeds while leading and developing a team that embraces Procore’s values of Openness, Optimism, and Ownership.

Customer Success Manager

Austin
1 week ago
+50
The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and “go-to” person for standard methodologies and advice. We are an integral part of our customer’s success with MongoDB and bring value to every interaction - from onboarding and product adoption to growth. We are a distributed team spread across New York City, Austin, Dublin and Sydney. This role will report to the Regional Manager, Customer Success.

Head of Customer Success

Austin
2 weeks ago
+25
About SpyCloud SpyCloud is a startup with a big mission: to significantly disrupt the cybercriminal economy to eliminate the loss of money, time, and reputation due to online fraud – and ultimately to make the internet a safer place for individuals and businesses. Description SpyCloud is seeking a passionate and visionary Head of Customer Success who has hands-on experience building a world-class customer success team in a rapidly growing SaaS

Customer Success Manager

Austin
21 hours ago
+27
Earn the trust of our prospective customers and assist them as they make their journey through our free trial process. Educate and evangelize the benefits of using our product and ensure prospective customers are achieving that value. Nurture relationships with our existing customers and ensure they are maximizing the usage of our products. Handle functional questions and escalate technical needs as necessary. Engage in regular meetings with the relevant internal and external stakeholders managing pre-sales and project priorities.

Customer Success Specialist

Austin
2 days ago
+38
Self Lender is building a community of people who are looking to better their lives by building credit history. As a Customer Success Specialist, you will be supporting Self Lender’s community in reaching their financial and credit goals. You will assist in resolving customer challenges through direct communication via phone, email and chat. You will work closely with the Customer Success team and leadership to shape Self Lender by providing feedback and developing ideas for improvement. You will work in a highly collaborative yet autonomous environment- where we celebrate our customer's successes and thrive on reaching our own internal goals!

Director, Customer Success Operations

Austin
2 weeks ago
+38
Self is building a community of people who are looking to better their lives by building credit history. You will lead our 20+ person Customer Success team and be responsible for providing high quality support for our valued customers through email, chat, and phone support. You will report to the VP of Operations, who will support you to meet and exceed company level objectives. Your scope will include providing reactive support operations for customer loan onboarding, day to day payments and credit reporting questions, credit card originations, customer offboarding, and payouts. You will manage your team to set goals, project milestones, and personal growth targets across Customer Success. Ultimately, you will be responsible for our customer’s end to end journey and satisfaction with Self’s products and services.

Customer Success Specialist (Part-Time)

Austin
2 days ago
+38
As a part-time Customer Success Specialist, you will be supporting Self’s community in reaching their financial and credit goals. You will assist in resolving customer challenges through direct communication via email and chat. You will work closely with the Customer Success team and leadership to shape Self by providing feedback and developing ideas for improvement. You will work in a highly collaborative yet autonomous environment where we celebrate our customer's successes and thrive on achieving our customer-centric goals.

Strategic Customer Success Manager

Austin
10 hours ago
+17
Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! A Customer Success Manager has many responsibilities from onboarding Enterprise clients and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services. Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

Enterprise Customer Success Manager

Austin
10 hours ago
+17
Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

Customer Success Manager - Channel

Austin
6 days ago
+27
Customer Success Manager - Channel Invicti Customer Success Managers report to the Director of Customer Success and will “own” a portfolio of Invicti clients. Our Customer Success Managers are responsible for building and maintaining strong working relationships with key stakeholders, acting as an escalation point for issues that impact partner success and responding to retention risks and opportunities. As a member of the Customer Success Team,

Customer Success Manager - Associate

Austin
1 week ago
+42
You will be responsible for for ensuring the success of Cloudflare’s Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews.

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in Austin is between $120k - $130k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $143,102 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $135,469 and the average Director of Customer Success salary for men is $141,833.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $147,868.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $41,191
Min: $29K
Max: $75K
Operations Associate $52,782
Min: $28K
Max: $78K
Office Manager $53,627
Min: $36K
Max: $72K
Desktop Support $62,000
Min: $40K
Max: $95K
Technical Support $62,065
Min: $38K
Max: $134K
Sales Operations Analyst $62,700
Min: $40K
Max: $110K
Client Success Manager $72,871
Min: $35K
Max: $125K
Business Analyst $74,875
Min: $48K
Max: $115K
Customer Support Manager $85,655
Min: $60K
Max: $130K
Operations Manager $87,158
Min: $55K
Max: $140K
Marketing Operations Manager $87,741
Min: $58K
Max: $200K
Sales Operations Manager $95,453
Min: $70K
Max: $152K
Business Intelligence Analyst $95,692
Min: $80K
Max: $120K
Senior Business Analyst $95,842
Min: $73K
Max: $120K
Director of Operations $132,771
Min: $85K
Max: $185K
Director of Customer Success $136,921
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,385
Min: $110K
Max: $300K

Skills that affect Director of Customer Success salaries in Austin

1
Business Operations
1% have this skill
2
Operations Management
1% have this skill
3
Customer Support
1% have this skill
4
Team Training & Development
1% have this skill
5
Account Management Ops
1% have this skill
6
IT Support
1% have this skill

Recent Director of Customer Success salaries in Austin

$121,000
Yearly Salary
A Director of Customer Experience reported a yearly salary of $121,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Austin
1-5 Reports
$115,000
Yearly Salary
A Client Partner reported a yearly salary of $115,000 with +$17,250 in additional cash compensation
7+ Years of Experience
Female
500+ Employees
Austin
5-10 Reports
$155,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $155,000 with +$45,000 in additional cash compensation
7+ Years of Experience
Female
500+ Employees
Austin
$175,000
Yearly Salary
A Senior Director of Customer Advocacy reported a yearly salary of $175,000 with +$25,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Austin
1-5 Reports
$129,816
Yearly Salary
A Director of Customer Success reported a yearly salary of $129,816
7+ Years of Experience
Female
500+ Employees
Austin
>10 Reports
$108,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $108,000
1-3 Years of Experience
Female
201-500 Employees
Austin
>10 Reports
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
3-5 Years of Experience
Male
51-200 Employees
Austin
>10 Reports
$85,000
Yearly Salary
A Manager of Client Success reported a yearly salary of $85,000 with +$15,000 in additional cash compensation
3-5 Years of Experience
Male
201-500 Employees
Austin
1-5 Reports
$150,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $150,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
11-50 Employees
Austin
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000 with +$26,000 in additional cash compensation
7+ Years of Experience
Female
11-50 Employees
Austin
Salaries//Operations//Director of Customer Success