Director of Customer Success salary in Austin

Average Base Salary in Austin

$136,341
$28,481
Additional Cash Compensation
$164,822
Total Compensation
Median: $136K
Min: $85K
Max: $245K

How Much Does a Director of Customer Success Make in Austin?

The average salary for a Director of Customer Success in Austin is $136,341. The average additional cash compensation for a Director of Customer Success in Austin is $28,481. The average total compensation for a Director of Customer Success in Austin is $164,822. Director of Customer Success salaries are based on responses gathered by Built In Austin from anonymous Director of Customer Success employees in Austin.

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Austin
Austin

Director of Customer Success jobs in Austin

Director, Customer Success (SMB)

Austin
3 days ago
+52
We’re looking for a Director of Customer Success to help lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to small and medium business (SMB) accounts in North America. In this role, you’ll work with leaders to establish strategic plans and objectives to deliver against retention targets while delivering results within budget and on time. Procore’s Customer Success team is instrumental to long-term profitability and encompasses onboarding, training, and product adoption. 

Senior Customer Success Manager

Austin
3 days ago
+55
Maintain complete ownership over an assigned Book of Business of top tier Enterprise customers. Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong reference-able working relationships with your clients from entry level to C-level executive. Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals. Serve as an experienced trusted advisor for both clients, partners and internal team members.

Associate Customer Success Manager

Austin
3 days ago
+55
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for an Associate Customer Success Manager. As an Associate Customer Success Manager you will represent BigCommerce while advising our eCommerce merchants, provide industry leading advocacy, drive client revenue growth, and help our clients Sell More!

Customer Success Manager, Emerging

Austin
4 days ago
+52
As a Customer Success Manager, you’re solely responsible for post-sales implementation success and long term adoption of a shared book of business. You’ll work with Emerging/SMB clients to plan roll-out strategies, execute the implementation and onboarding of new accounts while maintaining and growing existing customer relationships. You’ll develop multiple new accounts at a time, manage client training, and create business processes. The role requires a deep understanding of Procore’s vertical and is a balance of independent work within a highly collaborative team. 

Customer Success Manager, Enterprise

Austin
1 week ago
+52
We’re looking for a Customer Success Manager to build, retain, and grow our Enterprise clients. In this role, you’ll serve as a liaison between Procore’s Sales team and our customers, applying best practices and solutions to ensure our customers realize value from Procore and achieve their individual business goals and objectives.  As a successful Customer Success Manager, you’ll use your consultative mindset to leverage Procore’s technology within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll deliver industry and technology trends while encompassing Procore’s values of Openness, Optimism, and Ownership.

Customer Success Manager, Mid-Market

Austin
5 days ago
+52
As a successful Customer Success Manager, you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll deliver industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

Team Lead Customer Success

Austin
2 weeks ago
+53
About Self and its Mission Self Financial, Inc. helps consumers establish and build a credit history. We are a venture-backed, financial services startup based in Austin, TX. At Self, our mission is to help millions of people build credit and save money on their journey toward financial security. There are about 100 million people in the US who have low credit scores or who have no access to credit at all. Sadly, there aren’t many options for

Customer Success Specialist - Chat Support

Austin
1 week ago
+53
Self Financial, Inc. helps consumers establish and build credit history. We are a venture-backed, financial services startup based in Austin, TX. At Self, our mission is to help millions of people build credit and save money on their journey toward financial security.   There are about 100 million people in the US who have low credit scores or who have no access to credit at all. Sadly, there aren’t many options for these people. Most banks

Customer Success Specialist - Part time

Austin
1 week ago
+53
About Self and its Mission Self Financial, Inc. helps consumers establish and build credit history. We are a venture-backed, financial services startup based in Austin, TX. At Self, our mission is to help millions of people build credit and save money on their journey toward financial security. There are about 100 million people in the US who have low credit scores or who have no access to credit at all. Sadly, there aren’t many options for

Customer Success Specialist - Full time

Austin
2 weeks ago
+53
About Self and its Mission: Self Financial, Inc. helps consumers establish and build credit history. We are a venture-backed, financial services startup based in Austin, TX. At Self, our mission is to help millions of people build credit and save money on their journey toward financial security.   There are about 100 million people in the US who have low credit scores or who have no access to credit at all. Sadly, there aren’t many options for

Global Head of Customer Success

Austin
3 weeks ago
+59
As the senior leader and strategic owner of the Customer Success team, the person in this role should be passionate about shaping all aspects of the organization - setting measurable and challenging objectives, mentoring leaders, hiring top talent, establishing practitioner disciplines, nurturing the team culture, cultivating cross-organizational partnerships, and driving continuous improvement with a data driven mindset.

Customer Success Director

Remote
1 week ago
+36
Healthgrades is focused on providing trusted information that helps consumers and providers make meaningful connections. In this consultative sales role as a Customer Success Director this individual will effectively leverage and strengthen existing client relationships while building new relations with client executive teams (C-Suite), Quality, Marketing, Physician Relations, Physicians and other relevant influencers & decision makers. Whether

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in Austin is between $120k - $130k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 501-1,000 employees, earning $143,102 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $124,535 and the average Director of Customer Success salary for men is $152,000.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $151,151.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $42,560
Min: $29K
Max: $75K
Operations Associate $52,904
Min: $28K
Max: $78K
Office Manager $54,035
Min: $36K
Max: $72K
Desktop Support $64,000
Min: $40K
Max: $95K
Technical Support $66,997
Min: $38K
Max: $180K
Sales Operations Analyst $67,026
Min: $40K
Max: $125K
Client Success Manager $75,446
Min: $35K
Max: $125K
Business Analyst $75,648
Min: $48K
Max: $135K
Customer Support Manager $79,838
Min: $50K
Max: $130K
Operations Manager $88,645
Min: $55K
Max: $160K
Marketing Operations Manager $89,527
Min: $58K
Max: $200K
Senior Business Analyst $94,024
Min: $73K
Max: $120K
Business Intelligence Analyst $94,571
Min: $80K
Max: $120K
Sales Operations Manager $100,596
Min: $70K
Max: $152K
Director of Operations $132,093
Min: $85K
Max: $185K
Director of Customer Success $136,341
Min: $85K
Max: $245K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $195,625
Min: $110K
Max: $300K

Skills that affect Director of Customer Success salaries in Austin

1
Customer Relationship Management
1% have this skill
2
Business Operations
1% have this skill
3
Account Management Ops
1% have this skill
4
Operations Management
1% have this skill
5
Customer Support
1% have this skill
6
Account Management
1% have this skill

Recent Director of Customer Success salaries in Austin

$118,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $118,000
7+ Years of Experience
Female
51-200 Employees
Austin
>10 Reports
$100,000
Yearly Salary
A Manager of Customer Success reported a yearly salary of $100,000 with +$10,000 in additional cash compensation
3-5 Years of Experience
Female
51-200 Employees
Austin
>10 Reports
$120,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $120,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Austin
$90,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $90,000 with +$20,000 in additional cash compensation
5-7 Years of Experience
Female
1,000+ Employees
Austin
5-10 Reports
$245,000
Yearly Salary
A SVP Customer Success reported a yearly salary of $245,000 with +$120,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Austin
1-5 Reports
$121,000
Yearly Salary
A Director of Customer Experience reported a yearly salary of $121,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Austin
1-5 Reports
$115,000
Yearly Salary
A Client Partner reported a yearly salary of $115,000 with +$17,250 in additional cash compensation
7+ Years of Experience
Female
501-1,000 Employees
Austin
5-10 Reports
$155,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $155,000 with +$45,000 in additional cash compensation
7+ Years of Experience
Female
501-1,000 Employees
Austin
$175,000
Yearly Salary
A Senior Director of Customer Advocacy reported a yearly salary of $175,000 with +$25,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Austin
1-5 Reports
$129,816
Yearly Salary
A Director of Customer Success reported a yearly salary of $129,816
7+ Years of Experience
Female
501-1,000 Employees
Austin
>10 Reports
Salaries//Operations//Director of Customer Success