2019 Director of Customer Success Salary Austin (Updated Daily) | Built In Austin
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Austin
Austin

Director of Customer Success salary in Austin

Average Base Salary in Austin

$135,800
$16,600
Additional Cash Compensation
$152,400
Total Compensation
Median: $136K
Min: $85K
Max: $180K

How Much Does a Director of Customer Success Make in Austin?

The average salary for a Director of Customer Success in Austin is $135,800. The average additional cash compensation for a Director of Customer Success in Austin is $16,600. The average total compensation for a Director of Customer Success in Austin is $152,400. Director of Customer Success salaries are based on responses gathered by Built In Austin from anonymous Director of Customer Success employees in Austin.

Austin by the numbers

2,428
Total number of Tech companies in Austin
83,415
Total number of tech users on Built In Austin
ALL INFO IS 100% ANONYMOUS & PRIVATE

Director of Customer Success jobs in Austin
34

Associate Customer Success Manager

Austin
5 days ago
+24
Maintain complete ownership over an assigned Book of Business of Enterprise customers. Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong reference-able working relationships with your clients from entry level to C-level executive. Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals.

Customer Success Coordinator

Austin
5 days ago
+20
Procore is seeking a Customer Success Coordinator to join our Customer Success team in Austin, TX. In this role, you’ll serve as an important resource for our Customer Success teams, helping create a seamless and efficient working environment day after day.  As a Customer Success Coordinator, you’ll interface with all levels of our organization in addition to high profile clients, partners, associates, and service providers. Successful candidates

Customer Success Manager

Austin
6 days ago
+24
We’re looking for a Customer Success Manager to join our team of Radicals and help redefine Customer Success. We not only delight customers but also transform them into advocates of Square Root and our product, CoEFFICIENT. We develop lasting client relationships by identifying opportunities, measuring results, and focusing on successful business outcomes. Intrigued? Keep reading!

Customer Success Manager

Austin
1 week ago
+30
As a Customer Success Manager at A Cloud Guru, you'll own the post-sale customer relationship for our B2B side of the business and become a product expert. You'll on-board and engage our customers to drive adoption by creating thorough customer plans and partnering with stakeholders. You'll be the voice of the customer and partner with ACG's product, sales, and marketing teams.

Team Lead, Customer Success Manager

Austin
1 day ago
+21
You will be our first Customer Success hire in Austin, Texas. You will build and lead a very capable customer success team by recruiting, hiring, training, mentoring and developing new team members in Austin. You'll carry the retention goal for the entire team, and play a major part in the expansion goal for customers as well. This first hire will start in a player/coach capacity, maintaining a book of business in order to learn about our customer journey and the Cloudflare technology. We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving and surpassing our commercial goals.

Director, Customer Success (Latin America)

Austin
1 week ago
+20
We’re looking for a Senior Manager to Support our Latin America Customer Success team, to help lead, scale, and inspire a team of talented individuals committed to providing long-term customer value. Customer Success is a vital team at Procore, instrumental to long-term profitability. Key objectives of the team include driving adoption, nurturing executive relationships, identifying champions and ensuring each client is able to quantify value from their investment, while providing world-class customer service. This role will focus on evolving our current processes to scale while ensuring we’re delivering meaningful/quantifiable outputs for each Enterprise customer, annually. Looking for a leader who excels in hyper-growth speed and is passionate about leading individuals, inspiring top performance, and developing a team that embraces Procore’s values of Openness, Optimism, and Ownership.

Customer Success Manager, Mid-Market (Specialty Contractors)

Austin
1 week ago
+20
As a successful Mid-Market Customer Success Manager, you have a consultative mindset and can quickly understand both Procore’s Technology and the industries we serve. You will apply best practices and solutions to each client based on their individual business goals and objectives. You’ll be instrumental in creating long-lasting Procore partnerships and responsible for delivering ROI analysis for your client base to drive positive client outcomes for Procore. Leveraging this consultative approach, you will deliver Industry and Technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

Director, Technical Customer Success (Director, Technical Account Management)

Austin
19 minutes ago
+24
Rapid7’s global team of Technical Account Managers and Customer Success Engineers provides our customers with expert advice, technical assistance, and enablement. We are seeking a senior leader who is capable of scaling our technical customer success services to match Rapid7’s growth and evolving product portfolio. Reporting to the VP of Global Technical Support, this is an opportunity to define the next generation of services as well as build the team and processes required to drive successful outcomes for our customers. If you are passionate about developing people as well as working cross-functionally to deliver value to customers, this could be the role for you!

Customer Success Engineer

Austin
1 hour ago
If you enjoy variety in job responsibilities, this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's environment, saving a company hours of bridge time during a significant outage impacting their infrastructure by finding the smoking-gun in a network outage, or simply helping someone understand the way that our applications work. The job is highly variable and requires both the ability to make data-driven decisions, and draw conclusions based on incomplete information. We're looking for out-of-the-box thinkers who can complement and extend the already formidable talents of our Customer Success organization.

Enterprise Customer Success Manager

Austin
20 hours ago
+20
Manage a portfolio of enterprise customer accounts. Manage all aspects of the customer success lifecycle. Identify customer goals and proactively address them throughout the customer lifecycle. Understand the Marketing and Communications ecosystem and how TrendKite delivers differentiated value. Build customer trust and deliver high-quality customer service. Develop a customer success plan for each of your portfolio accounts to adopt, renew and grow the TrendKite platform in the customer account. Support and assist the Enterprise Account Manager in conducting monthly, quarterly, annual business reviews with customer account teams. Coach and train customers in using and adopting TrendKite platform. Adopt a disciplined approach to customer success.

Customer Success Analyst

Austin
1 day ago
The Juniper Square Customer Success Analyst Team solves complicated problems, answers questions and is a trusted partner to our private equity customers. This team serves as the eyes and ears of Juniper Square, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development. The Customer Success Analyst team partners closely with Customer Success Managers to ensure customer satisfaction, growth and retention.

Customer Success Manager

Austin
4 days ago
+29
Amherst is hiring for an energetic, hungry and highly organized Junior IT Project Manager that enjoys wearing multiple hats and thrives in fast-paced environments. In this role you have a variety of duties in support of our technology team including; managing multiple complex IT projects concurrently, providing day-to-day communication, coordination for projects and tasks; assisting with prioritization and resolution of issues.

Director of Customer Success Salary ranges

The two most common Director of Customer Success salary ranges in Austin are $130k - $140k and $140k - $150k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $149,000 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $119,000 and the average Director of Customer Success salary for men is $146,000.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $158,750.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,617
Min: $29K
Max: $60K
Operations Associate $52,322
Min: $28K
Max: $78K
Office Manager $53,971
Min: $36K
Max: $72K
Sales Operations Analyst $55,300
Min: $40K
Max: $74K
Technical Support $58,196
Min: $38K
Max: $85K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $71,882
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $79,903
Min: $37K
Max: $130K
Operations Manager $88,769
Min: $55K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,617
Min: $70K
Max: $152K
Business Intelligence Analyst $97,273
Min: $80K
Max: $120K
Director of Operations $134,615
Min: $85K
Max: $185K
Director of Customer Success $135,800
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $210,000
Min: $110K
Max: $300K

Austin Companies with the Highest Operations Salaries

+13
Enterprise Web, Productivity
+63
Artificial Intelligence, Cloud
+48
Artificial Intelligence, Consumer Web
+27
Information Technology, On-Demand

Skills that affect Director of Customer Success salaries in Austin

1
Business Operations
1% have this skill
2
Customer Support
1% have this skill
3
Account Management Ops
1% have this skill
4
Operations Management
1% have this skill
5
IT Support
1% have this skill
6
Team Training & Development
1% have this skill

Recent Director of Customer Success salaries in Austin

$129,816
Yearly Salary
A Director of Customer Success reported a yearly salary of $129,816
7+ Years of Experience
Female
500+ Employees
Austin
>10 Reports
$108,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $108,000
1-3 Years of Experience
Female
201-500 Employees
Austin
>10 Reports
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
3-5 Years of Experience
Male
51-200 Employees
Austin
>10 Reports
$85,000
Yearly Salary
A Manager of Client Success reported a yearly salary of $85,000 with +$15,000 in additional cash compensation
3-5 Years of Experience
Male
201-500 Employees
Austin
1-5 Reports
$150,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $150,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
11-50 Employees
Austin
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000 with +$26,000 in additional cash compensation
7+ Years of Experience
Female
11-50 Employees
Austin
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
500+ Employees
Austin
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
500+ Employees
Austin
$175,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $175,000
7+ Years of Experience
Male
500+ Employees
Austin
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000
500+ Employees
Austin
Salaries//Operations//Director of Customer Success