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Operations
Product
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Account Manager
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Art Director
Automation Engineer
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Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
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Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
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Copywriter
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Customer Support Manager
Customer Support Rep
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DevOps Engineer
Digital Marketing Manager
Director of Analytics
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Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
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SEO Manager
SEO Specialist
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Software Engineer
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Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
Vice President of Care
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Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
Austin
Austin

Technical Support salary in Austin

Average Base Salary in Austin

$59,679
$8,600
Additional Cash Compensation
$68,279
Total Compensation
Median: $60K
Min: $38K
Max: $88K

How Much Does a Technical Support Make in Austin?

The average salary for a Technical Support in Austin is $59,679. The average additional cash compensation for a Technical Support in Austin is $8,600. The average total compensation for a Technical Support in Austin is $68,279. Technical Support salaries are based on responses gathered by Built In Austin from anonymous Technical Support employees in Austin.

Austin by the numbers

2,565
Total number of Tech companies in Austin
89,223
Total number of tech users on Built In Austin
ALL INFO IS 100% ANONYMOUS & PRIVATE

Technical Support jobs in Austin

Technical Support Engineer - Multilingual Preferred

Austin
1 week ago
+21
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Technical Support Representative

Austin
1 day ago
+24
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.

IT Support Specialist Tier 3

Austin
5 days ago
+63
LogicMonitor's IT Engineer owns the design, uptime, stability, security, and performance of all corporate office technology. They will architect and enforce LogicMonitor policies and procedures in relation to the proper use of corporate technology to support scalable, reliable, and automated networks spanning global offices, a physical data center, and Amazon Web Services. 

Technical Support Engineer

Austin
2 months ago
+24
Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success. Serves as the liaison between Rapid7 and the customer. Follows up, tests, and troubleshoots as necessary. Partners with development team on root cause analysis.. Keeps customer informed of case resolution.  Interacts closely with other departments to provide first hand feedback from customers..

Technical Support Associate

Austin
3 weeks ago
+34
DISCO’s growing services team is seeking a customer-focused Technical Support Associate. In this role, you will provide assistance to end-users throughout the legal discovery process, troubleshoot technical issues, and guide customers to use the DISCO platform optimally. You will also provide critical technical input to the Engineering team to diagnose and address platform issues and prioritize enhancements to the product. The ideal candidate will have a passion for solving problems and creating highly satisfied customers. The role requires excellent technical skills in order to understand and address data file issues, identify and navigate network problems, and diagnose issues. The role also requires the ability to communicate effectively to both technical and non-technical users.

Temporary IT Support Specialist

Austin
5 days ago
+33
• Diagnose and resolve unique problems associated with application software and operating systems; determine the source of the problems and classify their level, priority and nature. • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. • Install and support PC, laptop, copiers, printers, tablet and mobile hardware and software. • Create alternative methods of completing tasks, correcting use errors and system inconsistencies to improve the desktop team function. • Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades. • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.. • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.

Technical Support Associate (Nights & Weekends)

Austin
3 weeks ago
+34
DISCO’s growing services team is seeking a customer-focused Technical Support Associate. In this role, you will provide assistance to end-users throughout the legal discovery process, troubleshoot technical issues, and guide customers to use the DISCO platform optimally. You will also provide critical technical input to the Engineering team to diagnose and address platform issues and prioritize enhancements to the product. The ideal candidate will have a passion for solving problems and creating highly satisfied customers. The role requires excellent technical skills in order to understand and address data file issues, identify and navigate network problems, and diagnose issues. The role also requires the ability to communicate effectively to both technical and non-technical users.

Data Support Engineer

Austin
1 week ago
+14
Data Support Engineers assist the development team by using their data and analytical skills to improve customer experience and product performance. Data Support Engineers triage and troubleshoot data inconsistencies across our products, perform manual data fixes, and consult with development stakeholders to build reporting and key metrics.

eCommerce Software Support Engineer

Austin
2 weeks ago
+57
Magento is looking for an eCommerce Software Support Engineer who has experience with an eCommerce Platform. The primary responsibility of this role is to work closely with Magento SI Developers to do deep dive technical investigations of issues reported and bring about timely resolutions pertaining to our Magento eCommerce software platform. You will address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. In addition, you will carry out projects as assigned and work multi-functionally with other departments improving our product offering.

Technical Support Manager (2nd Shift)

Austin
5 days ago
+15
In this role, you will be responsible for the personal and professional development of the team, and should demonstrate a passion for supporting the platform that our customers (and WordPress developers!) Love. This person should find solving problems irresistible, enjoy working collaboratively in a fast pace, 24/7/365 environment and understand that delivering a world-class customer experience is at the heart of our business.

Technical Support L1 (1st shift - Domain)

Austin
1 week ago
+15
You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think outside the box, then this role is for you!

Technical Support Associate (Weekend Night Shift)

Austin
2 months ago
+34
Work directly with customers advising them on how to best leverage DISCO in their day to day activities. Analyze client’s needs, fully understand their requirements and determine the appropriate course of action. Proactively monitor open tickets, contact customers and provide updates on a timely basis. Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns. Proactively contribute to improvements in documentation and our product. Help define business and technical requirements for improving the day to day activities of the department. Display professionalism, quality service and a “can do” attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication.

Technical Support Salary ranges

The most common Technical Support salary in Austin is between $50k - $60k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 11-50 employees, earning $75,000 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $55,671 and the average Technical Support salary for men is $61,726.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $72,617. The average salary for <1 year of experience is $43,000.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $40,540
Min: $29K
Max: $75K
Operations Associate $52,873
Min: $28K
Max: $78K
Office Manager $53,997
Min: $36K
Max: $72K
Sales Operations Analyst $55,300
Min: $40K
Max: $74K
Technical Support $59,679
Min: $38K
Max: $88K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $73,400
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $85,778
Min: $60K
Max: $130K
Operations Manager $88,868
Min: $55K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,617
Min: $70K
Max: $152K
Business Intelligence Analyst $96,333
Min: $80K
Max: $120K
Director of Operations $136,333
Min: $85K
Max: $185K
Director of Customer Success $139,832
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $210,000
Min: $110K
Max: $300K

Skills that affect Technical Support salaries in Austin

1
IT Support
7% have this skill
2
Customer Support
7% have this skill
3
Team Training & Development
4% have this skill
4
Operations Management
2% have this skill
5
Account Management Ops
2% have this skill
6
Business Operations
2% have this skill

Recent Technical Support salaries in Austin

$75,000
Yearly Salary
A Technical Support Engineer reported a yearly salary of $75,000
7+ Years of Experience
Female
500+ Employees
Austin
$45,000
Yearly Salary
A Technical Support reported a yearly salary of $45,000
3-5 Years of Experience
Male
500+ Employees
Austin
$43,000
Yearly Salary
A Level 2 Customer Success Agent reported a yearly salary of $43,000
7+ Years of Experience
Female
201-500 Employees
Austin
1-5 Reports
$80,000
Yearly Salary
A Hardware Enterprise Support reported a yearly salary of $80,000 with +$3,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Austin
>10 Reports
$58,302
Yearly Salary
A IT Support Tech reported a yearly salary of $58,302
5-7 Years of Experience
Male
201-500 Employees
Austin
$52,000
Yearly Salary
A Genius reported a yearly salary of $52,000
5-7 Years of Experience
Female
500+ Employees
Austin
$88,000
Yearly Salary
A Process Engineer reported a yearly salary of $88,000 with +$10,000 in additional cash compensation
5-7 Years of Experience
Male
500+ Employees
Austin
$69,700
Yearly Salary
A Sr System Administrator reported a yearly salary of $69,700
7+ Years of Experience
Female
500+ Employees
Austin
$83,000
Yearly Salary
A System Administrator reported a yearly salary of $83,000 with +$9,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Austin
1-5 Reports
$83,000
Yearly Salary
A Technical Helpdesk reported a yearly salary of $83,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Male
500+ Employees
Austin
Salaries//Operations//Technical Support