2019 Technical Support Salary Austin | Built In Austin
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Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Technical Support
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
Public Relations Manager
Public Relations Specialist
QA Analyst
QA Engineer
QA Manager
Recruiter
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Sales Director
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Sales Operations Analyst
Sales Operations Manager
Salesforce Developer
Scrum Master
Security Engineer
Senior Accountant
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Senior Data Analyst
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Senior Marketing Manager
Senior Product Manager
Senior Product Marketing Manager
Senior Project Manager
Senior Recruiter
Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Social Media Manager
Software Engineer
Software Test Engineer
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
Austin
Austin

Technical Support salary in Austin

Average Base Salary in Austin

$54,288
$9,200
Additional Cash Compensation
$63,488
Total Compensation
Median: $54K
Min: $38K
Max: $85K

How Much Does a Technical Support Make in Austin?

The average salary for a Technical Support in Austin is $54,288. The average additional cash compensation for a Technical Support in Austin is $9,200. The average total compensation for a Technical Support in Austin is $63,488. Technical Support salaries are based on responses gathered by Built In Austin from anonymous Technical Support employees in Austin.

Austin by the numbers

2,121
Total number of Tech companies in Austin
64,956
Total number of tech users on Built In Austin
ALL INFO IS 100% ANONYMOUS & PRIVATE

Technical Support Salary ranges

The most common Technical Support salary in Austin is between $50k - $60k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 11-50 employees, earning $85,000 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $50,000 and the average Technical Support salary for men is $53,790.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $85,000. The average salary for <1 year of experience is $43,000.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,215
Min: $29K
Max: $55K
Operations Associate $52,006
Min: $28K
Max: $77K
Office Manager $52,167
Min: $36K
Max: $72K
Technical Support $54,288
Min: $38K
Max: $85K
Desktop Support $61,615
Min: $40K
Max: $95K
Sales Operations Analyst $68,364
Min: $40K
Max: $110K
Client Success Manager $68,963
Min: $35K
Max: $110K
Business Analyst $72,604
Min: $54K
Max: $100K
Marketing Operations Manager $76,667
Min: $58K
Max: $100K
Customer Support Manager $80,917
Min: $37K
Max: $130K
Senior Business Analyst $93,188
Min: $73K
Max: $110K
Operations Manager $93,519
Min: $55K
Max: $140K
Sales Operations Manager $94,500
Min: $70K
Max: $152K
Business Intelligence Analyst $96,222
Min: $60K
Max: $120K
Director of Operations $134,333
Min: $95K
Max: $165K
Director of Customer Success $146,429
Min: $120K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $210,000
Min: $110K
Max: $300K

Technical Support jobs in Austin
10

Technical Support Engineer I

Austin
1 week ago
1. Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success. Serves as the liaison between Rapid7 and the customer; Follows up, tests, and troubleshoots as necessary; Partners with development team on root cause analysis; Keeps customer informed of case resolution. 2. Interacts closely with other departments to provide first hand feedback from customers.

Technical Support Engineer

Austin
1 week ago
+33
The Technical Support Engineer (TSE) is the front-line tech support contact for LM product users and a key contributor to LM customer experience. As the primary interface on incoming client support issues, the TSE will log and own incoming support tickets from receipts to 100% resolution. The TSE will contribute to the product experience through resolving customer problems, educating users on LM functionality and providing useful solutions within the product to the customer.

Technical Support Engineer

Austin
3 weeks ago
+16
As a Support Engineer team member, you will provide world-class support to our customers over the phone, via support tickets and/or through our live chat system. We have 1st (9 am to 5 pm Central), 2nd (5 pm to 1 am Central) and 3rd (1 am to 9 am Central) shifts available.

Technical Support Representative

Austin
2 weeks ago
+24
Provide outstanding phone, email, and chat based technical and account services support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Escalate unresolved issues as required while maintaining ownership of issues through resolution. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the Client Success organization.

Data Support Engineer

Austin
4 days ago
+14
Data Support Engineers assist the development team by using their data and analytical skills to improve customer experience and product performance. Data Support Engineers triage and troubleshoot data inconsistencies across our products, perform manual data fixes, and consult with development stakeholders to build reporting and key metrics.

Cloud Support Engineer, IdentityNow

Austin
2 weeks ago
+18
The Level 2 Cloud Support Engineer is part of our Services Support team and plays an important role in post implementation support of SailPoint’s Identity as a Service offering, IdentityNow.  You will be working directly with our customers and implementation partners to identify the cause of any post-deployment Out-Of-The-Box issues and works with the larger team to help resolve them to ensure the success of the customer and the highest customer satisfaction.  

Senior Customer Support Engineer (L2)

Austin
2 weeks ago
+16
Tenfold is looking for a true problem solver to join our growing team. In this role you will work directly with our customers to remove road-blocks and technical challenges post onboarding. You will be customer facing and will manage phone and ticket queues for our customers seeking assistance. As a senior member you will assist with customer escalations, partner with engineering on complex issues and facilitate a path to resolution across many different technical challenges. The right person will have a consistent track record of solving complex technical problems with an adept technical skill set. Equally a strong technical acumen and communication skills to organize multiple parties towards swift success. In summary, we want problem solvers to help our customers achieve measurable success with our solution.

Technical Support Engineer

Austin
2 days ago
Technical Support Engineer In many companies, support is an afterthought; a low-paid position with all the responsibility of keeping customers happy, but with no power to actually make a difference in the product, and no real support from the product team. Support staff are ignored when it comes to product planning, but they're left to deal with the angry emails when bad decisions impact customers. That is not this job. At Octopus Deploy we

IT Support Technician

Austin
3 weeks ago
Do you have experience helping startup companies build their IT infrastructure?   Do you enjoy solving complicated problems while balancing the need for quick decisions?  We are looking for a Linux-focused IT Professional to provide external consulting services and assist us in building out our infrastructure as we expand.  Paradromics is developing high-volume bidirectional data streaming capabilities between brains and computers. Our neural

Sales Support Engineer

Austin
3 days ago
Mission: Support DroneSense sales efforts by helping public safety operators achieve extraordinary successes as they integrate our SaaS platform into their UAS operations. Role: You’ll demonstrate skill, tenacity and patience in helping public safety agencies use DroneSense applications in real-world, challenging environments. You’ll travel locally and nationally to train and support these potential customers. You’ll be part of a team that is

Skills that affect Technical Support salaries in Austin

1
IT Support
9% have this skill
2
Customer Support
9% have this skill
3
Team Training & Development
4% have this skill
4
Office Management
2% have this skill
5
Operations Management
2% have this skill
6
Sales Operations
2% have this skill

Recent Technical Support salaries in Austin

$60,000
Yearly Salary
A Technical Support reported a yearly salary of $60,000
5-7 Years of Experience
Female
500+ Employees
Austin
$45,000
Yearly Salary
A Technical Support Analyst reported a yearly salary of $45,000 with +$200 in additional cash compensation
3-5 Years of Experience
Female
51-200 Employees
Austin
1-5 Reports
$58,000
Yearly Salary
A Senior L2 reported a yearly salary of $58,000
3-5 Years of Experience
Male
500+ Employees
Austin
$53,019
Yearly Salary
A Field Support Engineer reported a yearly salary of $53,019 with +$6,400 in additional cash compensation
3-5 Years of Experience
Male
500+ Employees
Austin
$52,000
Yearly Salary
A Technical Support Specialist reported a yearly salary of $52,000
3-5 Years of Experience
Male
51-200 Employees
Austin
1-5 Reports
$85,000
Yearly Salary
A it lead reported a yearly salary of $85,000
7+ Years of Experience
Male
11-50 Employees
Austin
1-5 Reports
$51,300
Yearly Salary
A Technical Support reported a yearly salary of $51,300 with +$30,000 in additional cash compensation
3-5 Years of Experience
Male
51-200 Employees
Austin
$38,000
Yearly Salary
A Technical Support reported a yearly salary of $38,000 with +$200 in additional cash compensation
1-3 Years of Experience
Male
1-10 Employees
Austin
$45,000
Yearly Salary
A Technical Support reported a yearly salary of $45,000
3-5 Years of Experience
Female
201-500 Employees
Austin
$73,000
Yearly Salary
A Technical Support reported a yearly salary of $73,000
500+ Employees
Austin
Salaries//Operations//Technical Support
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