2019 Technical Support Salary Austin (Updated Daily) | Built In Austin
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Technical Support
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Austin
Austin

Technical Support salary in Austin

Average Base Salary in Austin

$57,212
$9,360
Additional Cash Compensation
$66,572
Total Compensation
Median: $57K
Min: $38K
Max: $85K

How Much Does a Technical Support Make in Austin?

The average salary for a Technical Support in Austin is $57,212. The average additional cash compensation for a Technical Support in Austin is $9,360. The average total compensation for a Technical Support in Austin is $66,572. Technical Support salaries are based on responses gathered by Built In Austin from anonymous Technical Support employees in Austin.

Austin by the numbers

2,256
Total number of Tech companies in Austin
79,156
Total number of tech users on Built In Austin
ALL INFO IS 100% ANONYMOUS & PRIVATE

Technical Support jobs in Austin
22

Technical Support Manager

Austin
1 week ago
+37
Build, lead, develop and coach an AWS, Azure or Google Cloud -focused team of technical admins, engineers, and architects in support of mid market to large enterprise clients 24x7. Drive continuous improvement and operational discipline through collaborative and proactive activities across Product, Sales, Account Management, and Operational Excellence organizations. Develop a deep understanding of the enterprise customer base relative to their solutions, business drivers, success criteria, and long-term strategy. Lead team in driving customer satisfaction. Lead and ensure the team is highly trained in all services and following procedures and protocols prescribed in the ClearDATA delivery model. Lead the mitigation of delivery risks & issues. Manage tightly to Key Performance Indicators (KPIs), regularly reporting on them and associated corrective actions and insights. Educate customers on ClearDATA services and translate those into a clear business value proposition. Take a data-driven approach, to the incident and problem management.

Technical Support Representative

Austin
1 week ago
+24
BigCommerce is seeking a Technical Support Representative for our 24X7 Customer Success Services (CSS) Team. As a Technical Support Representative you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.

( MAC ) Desktop Support Engineer II

Austin
1 week ago
+24
We are looking for a driven, Desktop Support Engineer II to join our IT team in Austin, TX to ensure that core IT operations are supported, maintained, and constantly improving. As a key member of our team, you will work with our IT Administrators & Infrastructure teams and Key Stakeholders to provide world-class support to our employees. 

Associate Technical Support Engineer

Austin
4 hours ago
+63
The Associate Technical Support Engineer (TSE) provides tier 1 level of support. The Associate TSE acts as the first response and face of support for LogicMonitor customers by triaging, providing basic troubleshooting, and escalation of customer inquiries as appropriate. The Associate TSE is responsible for initial intake and case acceptance via omni channel support tools at LogicMonitor, in which they will ensure tickets are prioritized and escalated as appropriate to bring customer cases to resolution.

Technical Support Engineer - Returnship

Austin
1 week ago
+21
We are seeking a Technical Customer Support Engineer to join our team. You will work with our users on complicated technical support issues as well as the Technical Operations team that is responsible for running our global, distributed network. You will also build system security tools including writing web security firewall rules and build big data analytics tools. This is a position where you will learn the inner workings of Cloudflare's technology, while also getting to work directly with our customers. 

Technical Support Engineer - Spanish Speaking

Austin
5 days ago
+21
We are seeking a Technical Support Engineer to join our team. You will work with our users on the most complicated technical support issues as well as the Technical Operations team responsible for running our global, distributed network. You will also build system tools including writing web security firewall rules and build analytics tools. This is a position where you will be working directly with our customers, while learning the inner workings of Cloudflare's technology and the products we offer.

Technical Support Specialist L2

Austin
1 week ago
+15
What's Cool about this job You will serve as the first point of contact for our premium and enterprise customers as well as an escalation point for our Level 1 Support Team, supporting all of their WordPress questions and needs. You will continue to develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both

Technical Support Associate

Austin
1 week ago
+31
Work directly with customers advising them on how to best leverage DISCO in their day to day activities. Analyze client’s needs, fully understand their requirements and determine the appropriate course of action. Proactively monitor open tickets, contact customers and provide updates on a timely basis. Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns. Proactively contribute to improvements in documentation and our product. Help define business and technical requirements for improving the day to day activities of the department. Display professionalism, quality service and a “can do” attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication.

Software Technical Support Manager

Austin
2 weeks ago
+28
We are seeking a Technical Support Manager to join our Customer Experience and Software Products Leadership teams. We provide a high touch, relationship centered, satisfaction focused software support experience for professional property managers and channel partners. You will be tasked with development and execution of strategies to achieve high levels of customer satisfaction in this B2B business throughout the customer lifecycle.

Technical Support Consultant

Austin
2 weeks ago
+18
The Compeat Technical Support Consultant plays a critical role in providing Compeat customers with quality technical support. As part of the Technical Support team, the Technical Support Consultant will provide customer support via phone, email, and internal ticketing systems, assisting both during installation of Compeat software and throughout the customer experience.

IT Support Specialist

Austin
4 days ago
+41
MongoDB is seeking the newest member to join their IT Support Team. You will join an existing team that provides technical support for all of our global offices and remote staff. This role covers support for the US West / APAC East region and is based in Austin, TX. Our goal is to maximize the efficiency of our colleagues through the use of technology. This means we split our time between providing top-notch end user support, and developing smart

IT Support Technician

Austin
3 weeks ago
+21
Our IT Support Technician role is a hands-on position with primary responsibility for delivering an exceptional corporate computing experience for our employees and guests. The role will be responsible for on-site and remote first level IT support, maintenance and resolution, and triage and dispatch, as appropriate, of issues and requests. Additionally, he/she will support audio-visual needs for Cloudflare’s events, client computing hardware inventory management and setup. The IT Support Technician will report to the Director of IT Infrastructure

Technical Support Salary ranges

The most common Technical Support salary in Austin is between $50k - $60k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 11-50 employees, earning $75,000 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $54,925 and the average Technical Support salary for men is $57,574.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $77,350. The average salary for <1 year of experience is $43,000.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,049
Min: $29K
Max: $55K
Operations Associate $52,320
Min: $28K
Max: $78K
Office Manager $53,778
Min: $36K
Max: $72K
Sales Operations Analyst $54,873
Min: $40K
Max: $74K
Technical Support $57,212
Min: $38K
Max: $85K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $70,003
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $78,563
Min: $37K
Max: $130K
Operations Manager $89,020
Min: $55K
Max: $140K
Senior Business Analyst $93,956
Min: $73K
Max: $120K
Sales Operations Manager $96,712
Min: $70K
Max: $152K
Business Intelligence Analyst $97,273
Min: $80K
Max: $120K
Director of Operations $130,417
Min: $85K
Max: $165K
Director of Customer Success $138,889
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $210,000
Min: $110K
Max: $300K

Austin Companies with the Highest Operations Salaries

+13
Enterprise Web, Productivity
+63
Artificial Intelligence, Cloud
+39
Edtech, Mobile
+29
Healthtech, Insurance

Skills that affect Technical Support salaries in Austin

1
Customer Support
6% have this skill
2
IT Support
5% have this skill
3
Team Training & Development
4% have this skill
4
Operations Management
1% have this skill
5
Account Management Ops
1% have this skill
6
Business Operations
1% have this skill

Recent Technical Support salaries in Austin

$69,700
Yearly Salary
A Sr System Administrator reported a yearly salary of $69,700
7+ Years of Experience
Female
500+ Employees
Austin
$83,000
Yearly Salary
A Technical Helpdesk reported a yearly salary of $83,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Male
500+ Employees
Austin
$55,000
Yearly Salary
A Systems Administrator reported a yearly salary of $55,000
1-3 Years of Experience
Male
500+ Employees
Austin
$65,000
Yearly Salary
A Technical Support Engineer II reported a yearly salary of $65,000
3-5 Years of Experience
Male
11-50 Employees
Austin
$60,000
Yearly Salary
A Technical Support reported a yearly salary of $60,000
5-7 Years of Experience
Female
500+ Employees
Austin
$45,000
Yearly Salary
A Technical Support Analyst reported a yearly salary of $45,000 with +$200 in additional cash compensation
3-5 Years of Experience
Female
51-200 Employees
Austin
1-5 Reports
$58,000
Yearly Salary
A Senior L2 reported a yearly salary of $58,000
3-5 Years of Experience
Male
500+ Employees
Austin
$53,019
Yearly Salary
A Field Support Engineer reported a yearly salary of $53,019 with +$6,400 in additional cash compensation
3-5 Years of Experience
Male
500+ Employees
Austin
$52,000
Yearly Salary
A Technical Support Specialist reported a yearly salary of $52,000
3-5 Years of Experience
Male
51-200 Employees
Austin
1-5 Reports
$85,000
Yearly Salary
A it lead reported a yearly salary of $85,000
7+ Years of Experience
Male
11-50 Employees
Austin
1-5 Reports
Salaries//Operations//Technical Support