Technical Support salary in Austin

Average Base Salary in Austin

$62,298
$7,650
Additional Cash Compensation
$69,948
Total Compensation
Median: $62K
Min: $38K
Max: $134K

How Much Does a Technical Support Make in Austin?

The average salary for a Technical Support in Austin is $62,298. The average additional cash compensation for a Technical Support in Austin is $7,650. The average total compensation for a Technical Support in Austin is $69,948. Technical Support salaries are based on responses gathered by Built In Austin from anonymous Technical Support employees in Austin.

Austin by the numbers

2,680
Total number of Tech companies in Austin
143,715
Total number of tech users on Built In Austin
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Account Manager
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Analytics Manager
Android Developer
Art Director
Associate Product Manager
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
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Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
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Copywriter
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Creative Director
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CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
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Data Architect
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Data Engineering Manager
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DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
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Email Marketing Manager
Engineering Manager
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Finance Director
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Inside Sales Manager
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Junior Software Engineer
Lead Software Engineer
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Marketing Associate
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Office Manager
Operations Associate
Operations Manager
Principal Software Engineer
Product Analyst
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Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
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SEO Manager
SEO Specialist
Site Reliability Engineer
Social Media Manager
Software Engineer
Software Test Engineer
Systems Engineer
Technical Product Manager
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
UX Researcher
Vice President of Care
Vice President of Engineering
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Vice President of Marketing
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Austin
Austin

Technical Support jobs in Austin

Technical Support Engineer - Returnship

Austin
16 hours ago
+42
We are seeking a Technical Customer Support Engineer to join our team. You will work with our users on complicated technical support issues as well as the Technical Operations team that is responsible for running our global, distributed network. You will also build system security tools including writing web security firewall rules and build big data analytics tools. This is a position where you will learn the inner workings of Cloudflare's technology, while also getting to work directly with our customers. 

Technical Support Engineer (Remote)

Austin
3 days ago
+44
The ideal Associate Technical Support Engineering candidate is passionate about technology and customers. A true problem solver, the Associate Technical Support Engineer will take personal ownership in seeing a problem through to resolution or escalation to Sr. Technical Support Engineering. You will understand the Falcon Host product and processes at all levels, as well as customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams as well as customer operation teams. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environment. 

Technical Support Engineer

Austin
5 days ago
+38
As a Technical Support Engineer, you will serve as a technical resource to the Customer Success team pre and post-sale in order to scope out any customization work and ensure a seamless onboarding experience. In addition, you will assist customers with any technical issues they encounter by troubleshooting and working with the Engineering team to remediate.  

Technical Support Engineer

Austin
1 week ago
+24
Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team! As a Technical Support Engineer, you provide premier support to a wide range of technical customers. Alongside the Support team you will use your expertise and knowledge to help solve application problems for our valued customers. This position is full-time and based in our office in Austin.

Technical Support Engineer - Multilingual Preferred

Austin
1 week ago
+42
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Technical Support Representative

Austin
3 days ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is seeking a Technical Support Representative for our 24X7 Customer Success Services (CSS) Team. As a Technical Support Representative you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.

Technical Support Manager

Austin
6 days ago
+24
Lead and coach a team of highly skilled technical support engineers to successfully resolve and prevent customer challenges. Partner with Customer Success Management and other Go-to-Market teams to develop account plans and engage customers in order to facilitate product adoption and resolve existing issues. Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs. Develop Global Support team members via active coaching and building career development plans. Work with members of Rapid7’s Customer Delivery Practices to identify opportunities to improve product supportability and the customer experience. Measure and manage the team to Rapid7’s customer and business goals, and work with the Global Support Leadership team to refine metrics and goals. Understanding the importance of team culture and helping to build a team with a “can do” attitude.

Sr. Technical Support Engineer

Austin
3 months ago
The Sr. Technical Support Engineer is responsible for proactive monitoring, troubleshooting, and resolution of advanced network incidents in support of mission critical platforms as well as issues reported by Quali customers and partners.  Proven expertise in extensive network support of high-availability networks, applications, and the ability to provide support to Tier 1 staff is required.  This position may require a rotating schedule and support off-hours.

Technical Support Engineer

Austin
3 months ago
The Technical Support Engineer is responsible for proactive monitoring, troubleshooting, and resolution of network incidents in support of mission critical platforms as well as issues reported by Quali customers and partners.  Proven knowledge in extensive network support of high-availability networks, applications, and the ability to provide support to end customers and partners.  This position will require a rotating schedule and support off-hours.

Technical Support Engineer - Americas

Austin
3 weeks ago
+23
Investigate, troubleshoot, diagnose and resolve technical issues for customers. Train and coach engineers on an ongoing basis. Work with our Product Management and Engineering teams to identify and drive improvements in our existing products. Contribute in developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools etc.

Junior Technical Support Engineer - Americas

Austin
3 weeks ago
+23
Maintain end to end knowledge and be hands-on on our products and will be responsible for support delivery to our customers on support incidents. Will be the first point of contact for Plivo's customers and will help in answering their queries and resolving their issues. Will collaborate with various cross-functional teams within Plivo and our telecom partners to resolve a customer problem, work on product supportability and assist on on-boarding customers. Will use your intellect and creativity to troubleshoot and resolve complex technical issues and also manage critical issues. Communicate with Plivo's customers via phone, email, and chat channels. Do precise scoping of technical issue and set the right expectations with the customer. Monitor and resolve all tickets coming into the support ticketing system from customers and telecom partners in the shortest time.

Technical Support Associate

Austin
2 weeks ago
+39
Use your technical skills to understand and address data file issues, identify and navigate network problems, and diagnose issues. Analyze client’s needs, fully understand their requirements and determine the appropriate course of action. Proactively monitor open tickets, contact customers, and provide updates on a timely basis. Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns. Work directly with customers advising them on how to best leverage DISCO in their day to day activities. Proactively contribute to improvements in documentation and our product. Help define business and technical requirements for improving the day to day activities of the department. Display professionalism, quality service and a “can do” attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication.

Technical Support Salary ranges

The most common Technical Support salary in Austin is between $50k - $60k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 11-50 employees, earning $66,667 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $54,420 and the average Technical Support salary for men is $67,243.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $83,088. The average salary for <1 year of experience is $43,000.

Average Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $41,191
Min: $29K
Max: $75K
Operations Associate $52,782
Min: $28K
Max: $78K
Office Manager $53,627
Min: $36K
Max: $72K
Sales Operations Analyst $61,976
Min: $40K
Max: $110K
Desktop Support $62,000
Min: $40K
Max: $95K
Technical Support $62,298
Min: $38K
Max: $134K
Client Success Manager $73,268
Min: $35K
Max: $125K
Business Analyst $74,875
Min: $48K
Max: $115K
Customer Support Manager $85,655
Min: $60K
Max: $130K
Operations Manager $87,158
Min: $55K
Max: $140K
Marketing Operations Manager $87,741
Min: $58K
Max: $200K
Senior Business Analyst $95,333
Min: $73K
Max: $120K
Sales Operations Manager $95,617
Min: $70K
Max: $152K
Business Intelligence Analyst $95,692
Min: $80K
Max: $120K
Director of Operations $132,771
Min: $85K
Max: $185K
Director of Customer Success $136,921
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,385
Min: $110K
Max: $300K

Skills that affect Technical Support salaries in Austin

1
IT Support
8% have this skill
2
Customer Support
8% have this skill
3
Team Training & Development
5% have this skill
4
Account Management Ops
3% have this skill
5
Operations Management
2% have this skill
6
Business Operations
2% have this skill

Recent Technical Support salaries in Austin

$57,500
Yearly Salary
A Technical Operations Coordinator reported a yearly salary of $57,500 with +$6,000 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Austin
$47,000
Yearly Salary
A Technical Support reported a yearly salary of $47,000 with +$3,000 in additional cash compensation
3-5 Years of Experience
Female
201-500 Employees
Austin
$61,000
Yearly Salary
A Advanced Technical Support Supervisor reported a yearly salary of $61,000 with +$5,000 in additional cash compensation
5-7 Years of Experience
Male
500+ Employees
Austin
5-10 Reports
$50,000
Yearly Salary
A Tier 1 Support reported a yearly salary of $50,000
1-3 Years of Experience
Female
11-50 Employees
Austin
$134,000
Yearly Salary
A Technical Support Engineer reported a yearly salary of $134,000 with +$9,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Austin
$95,000
Yearly Salary
A Technical Support reported a yearly salary of $95,000
7+ Years of Experience
Male
51-200 Employees
Austin
$75,000
Yearly Salary
A Technical Support Engineer reported a yearly salary of $75,000
7+ Years of Experience
Female
500+ Employees
Austin
$45,000
Yearly Salary
A Technical Support reported a yearly salary of $45,000
3-5 Years of Experience
Male
500+ Employees
Austin
$43,000
Yearly Salary
A Level 2 Customer Success Agent reported a yearly salary of $43,000
7+ Years of Experience
Female
201-500 Employees
Austin
1-5 Reports
$80,000
Yearly Salary
A Hardware Enterprise Support reported a yearly salary of $80,000 with +$3,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Austin
>10 Reports
Salaries//Operations//Technical Support