Top Remote Customer Success Jobs in Austin, TX
The Customer Onboarding Specialist, Software at AffiniPay is responsible for providing exceptional customer service during the onboarding process, ensuring a seamless transition to AffiniPay's MyCase product. This role involves mastering the product, customizing the onboarding experience for each customer, and establishing strong relationships to drive customer success. The ideal candidate will have excellent communication and problem-solving skills, be well-organized, and display leadership abilities. A degree is required for this entry-level position.
Implementation Manager for deploying Zero Trust/SASE solutions, leading technical implementation tasks, ensuring customer success, collaborating with various teams at Cloudflare, and providing technical expertise and guidance to customers.
The Client Experience Manager is responsible for managing and supporting RapidScale's customers throughout their lifecycle, focusing on retention, growth, and revenue generation. Duties include nurturing customer relationships, facilitating renewals, onboarding customers, and supporting sales efforts. Educational requirements include a Bachelor's degree and 2 years of related experience, or 6 years of experience in lieu of a degree. Strong communication, organizational, and time management skills are essential.
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Logging calls and incidents on the IT Service Desk, providing initial triage technical support, supporting users on the ServiceNow platform, communicating effectively with customers, working as part of a team.
Manager in Customer Success responsible for managing a team of Customer Success Managers to drive product adoption, customer engagement, and growth. Develop Customer Success program, manage team OKRs, and build strong relationships with customers. Must have 8+ years in Customer Success, 3+ years in people management, and proven track record in Enterprise SaaS companies.
Hotel Engine is seeking a Claims & Disputes Specialist to collaborate with suppliers and internal teams to resolve billing discrepancies, reconcile overcharges, investigate anomalies, and communicate solutions internally and externally. The role requires strong communication skills, basic accounting knowledge, quick learning ability, problem-solving skills, and proficiency in Excel, Wex, and Salesforce.
Join Bonterra Tech as a Customer Support Specialist to provide exceptional support for their software products. Collaborate with internal teams and organizations to ensure seamless customer experiences and timely issue resolution. Utilize CRM tools and technical expertise to drive customer satisfaction and positive impact in the social good sector.
Seeking an experienced Customer Renewal Manager to provide end-to-end renewal execution support and work closely with various teams. Responsibilities include maintaining knowledge of negotiations, metrics, and terms, ensuring data integrity, and providing status updates. Required skills include customer-facing experience, SaaS and Professional Services renewal management, negotiation, forecasting, teamwork, organizational skills, and communication abilities. Bachelor's degree preferred. Remote role based in the US.
CrowdStrike is seeking a Customer Value Manager to join the Worldwide Sales and Operations Organization, focusing on driving customer success through value proposition discussions and partnership success reviews. This fully remote position requires working with enterprise customers in North America to support new business acquisition, account retention, and growth.
The Vice President, Workforce Customer Success is responsible for ensuring the success of customers using the Workforce products. This role involves strategic leadership, reporting, team management, and collaboration across various departments to drive long-term retention and growth. Key responsibilities include weekly reporting, identifying opportunities, mentoring leaders, managing client relationships, tracking metrics, cross-departmental alignment, and optimizing post-sales customer journey.
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