Summary
Team up with Apple, one of the most influential technology leaders in the industry. Join the Apple Finance organization and make a positive impact, where you will share in a commitment to excellence by partnering with world-class teammates, all with one unified vision-creating innovative products that delight customers. Finance is about "fuelling innovation." We do this by hiring quality individuals with integrity and personal accountability, who value teamwork, work product excellence, and proactive thinking. If you share these values and want to be part of something big, contact us today.
Apple's Global Business Solutions (GBS) organization supports Apple employees, customers, and vendors.
We are currently seeking to recruit a Finance Helpline Specialist within the P2P organisation. As part of this Global Team you will play a prominent role in Apple's Finance Helpline Process, global interactions with external vendors along with internal business partners across many time zones. This is a fantastic opportunity to develop skills supporting the P2P and wider Finance functions.
Key Qualifications
Handling questions via email addressing vendor setup, tax forms and banking, and payment related issues, as well as policy, procedure, system access, and tool usage questions.
Reporting/escalating issues through the appropriate channels
Effectively communicating information with his/her team members, internal customers, and vendors alike
Diagnosing and providing a path to resolving inquiries
Proactively identifying ways to avoid recurrence of issues by suggesting process improvements
Interfacing with local team management and internal and external partners
Actively educate and promote self-service tools with our internal and external business partners.
Multitasking through multiple systems while troubleshooting with customers
Accurately logging all interactions via Apple's CRM system
Additional responsibility as business needs dictate
Description• \tCustomer focused pro-active individual who is detail-oriented, accurate, and well-organized• \tDemonstrates strong oral and written communication skills in English language• \tSelf motivated and natural curiosity to learn• \tStrong business partnering skills and ability to establish relationships with cross-functional and global partners• \tMust have strong analytical, problem-solving and negotiating skills• \tAbility to manage multiple tasks simultaneously, while working independently in a fast paced, ambiguous environment• \tProven ability to perform under tight deadlines• \tFlexibility with working hours to support global issues as required• \tPrevious finance experience with a good understanding of the Accounts Payable processes