The operations department covers a wide spread of positions, from customer service to office management, IT and training. For someone who doesn't have dev team qualifications but wants to get into tech, take a look at these five Austin companies looking for motivated, client-focused candidates without a coding background.
To increase the quality of client referrals while cutting down on the time it takes to populate clinical trials, ePatientFinder has built a secured system that turns data from electronic health records into actionable insights for physician offices and clinics.
Open jobs: Patient Outreach Specialist: Part-time, Bilingual (Spanish/English); Patient Outreach Specialist
What they are looking for: Candidates should have prior experience working at a physician's office calling patients. In addition, the job seeker should be charismatic, persuasive and motivated, with the ability to learn quickly.
WP Engine joined the Austin tech community in 2010. By helping brands build and launch websites managed on a WordPress hosting platform, the team has been able to scale and support for customers ranging from personal blogs to large corporate enterprises.
Open jobs: Operations Center Manager; Technical Support (Level 1 - 3rd Shift); Technical Support (Level 1 - 2nd Shift); Technical Support (Level 1)
What they are looking for: For the operations manager role, they are seeking a candidate with at least four years of prior experience managing a 24/7/365 operations center, with advanced knowledge of systems, data centers and network architectures. The technical support candidates should have basic knowledge of WordPress, be customer focused, detail-oriented and possess strong trouble shooting skills.
The athletic apparel mogul opened an Austin office last year, dedicated to their Connected Fitness division, with an IoT team building gadgets to make exercise easier and more fun.
Open job: House Manager
What they are looking for: A front desk coordinator with the ability to multitask, who possesses superior customer service skills and is comfortable owning the appropriate processes in place for scheduling meetings. You will be the first impression of the office, so it's imperative you maintain professionalism. All serious candidates should be detail oriented and be able to problem solve quickly without risking the image of the brand.
Procore Technologies developed a digital platform for construction workers to provide a universal location for daily communications, managing and tracking. The company, headquartered out of California, built its culture on the three values: openness, optimism and ownership.
Open jobs: Customer Support Representative, Customer Success Manager
What they are looking for: For both roles, candidates should be able to communicate well with clients and manage customer inquiries, including troubleshooting, and finding the answer to a customer question when you don't know it. The customer success manager should have previous experience in project administration or a management role within the construction industry, or be a tech sophomore looking for a new challenge.
Supporting clients like Goya, Keurig, Nestle and Kraft, Alchemy Systems creates learning communication solutions for over 20,000 locations that increase employee safety and boost workforce efficiency for food companies.
Open job: Customer Support Representative - Bilingual
What they are looking for: An ambitious and motivated individual to provide support and training for Alchemy clients. Excellent written and verbal communication skills are a must, plus experience working in a help desk environment for an SaaS platform. Interested candidates should be available to work daytime, evening and night shifts and be bilingual in English and Spanish.
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