About Main Street Hub:

Main Street Hub is the voice of more local businesses than any other company. Utilizing its proprietary technology, the company offers a unique “do-it-for-you” marketing platform that integrates social media, customer reviews, web, and email marketing to help local businesses get more customers and keep them coming back, while saving them valuable time. Their team of dedicated, bright, positive people from all backgrounds is on a mission to create thriving local economies and help merchants and customers discover community.

Backed by leading investors, Main Street Hub was founded in 2010 and has grown to a team of over 600 colleagues with offices in both Austin, Texas and New York. Main Street Hub provides an essential service for local businesses and has been named one of the fastest growing private companies in the U.S. by Inc. Magazine, the fastest growing startup in Austin by the Austin Business Journal, and a Top Workplace by the Austin American-Statesman. Main Street Hub currently has more than 8,000 local business customers and has published more than 8 million messages across the web.

For more information on our culture, check out https://blog.mainstreethub.com/why-our-values-matter.

The Customer Success Team is at the core of Main Street Hub’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is Main Street Hub’s connection to the customer, providing a positive onboarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the Main Street Hub brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

What you’ll do:

• Respond promptly to content requests from our customers, turning those requests into engaging posts and tweets that will help them attract new customers and keep current customers coming back.
• Bring customer requests to life with beautiful, tailored designs.
• Contribute to the voice of our small business clients, from restaurants and salons, to auto repair shops and boutiques.
• Manage and redirect other incoming, urgent customer requests as they are received.
• Implement feedback from customers and teammates quickly and effectively to ensure customer satisfaction.
• Spot customer trends and identify areas for product and content strategy improvement.
• Any other responsibilities as may arise in the context of a fast-moving startup.

What we’re looking for:

• Strong graphic design instincts.
• A fit with our Values.
• A bachelor’s degree.
• Deadline-driven, detail-oriented, and conscientious.
• Outstanding communication skills and writing ability.
• A high degree of creativity.
• A love of local businesses.
• A familiarity with and interest in online communication channels like social media, email marketing, and others.
• Passion for working in a fast-paced startup environment.
• A "get it done" attitude and a work ethic to match.
• Unwavering integrity and strong character.

Benefits

• Mission-driven, values-based culture.
• Competitive pay and eligibility for stock options.
• Three weeks paid time off, plus holidays.
• 100% paid medical, dental, and vision.
• Paid parental leave.
• 401(k).
• Fun, casual, urban office environment.
• Professional development and experience, including opportunities to grow your career, working for one of most ambitious companies in Austin.