IT Systems Administrator
About the Role
The Information Technology Systems Administrator will oversee the development, implementation, and use of technology throughout NinjaOne. Areas of responsibility include global messaging, e-mail, video conferencing, and telecommunications activities.
This will include determining user requirements, recommending practical solutions, and efforts to improve the effective use of technology. This person is responsible for ensuring the integrity and security of all interrelated technology systems that support NinjaOne Office locations as well as end users' requests and requirements.
Knowledge of integrating new technologies with existing systems to include monitoring and supporting issues as the occur. An IT Systems Administrator is a key technical resource, providing advice, training, and technical support for various projects. This position also works cross platform with all departments and Senior Management in evaluating current systems and aligning business objectives with the strategy for technology.
Location - We are flexible on remote working from home, if you are located in the USA and in one of the following states - TX, FL, CA, NC, GA, CT, ME, KS, NJ, and VA .
What You'll be Doing
• Provide expertise and support during systems design, upgrades, installations, conversions, and maintenance.
• Manage NinjaOne systems including Microsoft365, Zoom, Slack, and
• Provide troubleshooting support for escalated software and hardware connectivity problems. Coordinate helpdesk or vendor assistance when required.
• Respond to after-hours system problem calls.
• Possible travel to NinjaOne locations as needed.
• Provide technical assistance, support, and troubleshooting in the resolution of system communications failures and conflicts.
• Review, prioritize, and process problem reports; document the progress of projects.
• Maintain systems compliance with NinjaOne security policies and procedures.
• Create and maintain documentation including Standard Operating Procedures and service documentation.
About You
• Degree in Information Technology, Computer Science, or other related technology field preferred but not required. Work history will be considered in lieu of formal education.
• At least five years of experience that is directly related to the duties and responsibilities specified. A directly related higher degree from an accredited institution may be substituted for up to two years of experience.
• MCSE, CCNP, VCP or 5 additional years of field experience.
• Ability to work productively in teams.
• Ability to diagnose and rectify a wide range of complex hardware and software problems.
About Us
NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO.
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