The HotSchedules Learning Management System (LMS) Sales Engineer serves as the training and learning management systems solution expert, provides technical expertise to prospects and customers and supports the HotSchedules team in growing the HotSchedules Train business. This position ascertains customer requirements, engages in consultative and technical solutions sales and works with the sales and product teams. The Sales Engineer demonstrates the products to Training, HR, Operations and IT audiences.
Key Responsibilities
- Identifies current and future customer business needs and requirements by establishing personal rapport with potential and actual customers
- Supports the GM of HS Train in managing Train product roadmap for internal distribution
- Conducts regular meetings with the GM of HS Train and team to ensure product updates are communicated internally and demo systems are updated
- Consults with prospects and customers to determine strategy for developing and deploying a Learning Management System
- Gains the customer and prospects’ confidence to such a degree that they see you as the solution expert
- Presents and articulates advanced product features and benefits, as well as product future direction
- Assists in creating and maintaining sales playbooks and positioning for new and existing products in partnership with Sales, Marketing, and Train Leadership
- Gains customer acceptance by determining improvements through analyzing cost-benefit ratios of solutions in customer environment; engineering or proposing changes in business processes
- Helps to develop customer's staff by providing technical information and training
- Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; advising customer on needed actions
- Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives
- Supports marketing activities by attending trade shows, conferences and other marketing events
Skills/Qualifications: Problem Solving, Product Knowledge, Selling to Customer Needs, Software Requirements, Product Development, Presentation Skills, General Programming Skills, Technical Depth and Understanding, Verbal Communication, Requirements Analysis, Innovation
Job Requirements:
- 5+ years experience with implementing and managing a Learning Management System (LMS)
- 5+ year restaurant or retail training experience
- LMS Sales Engineer experience preferred
- Bachelor's Degree in Computer Science or business related field
- Restaurant operations experience a plus
- High sales aptitude
- Strong communication and relationship building skills
- Takes initiative and looks for opportunity within the organization
- Strong understanding and ability to articulate new technologies and corresponding value propositions
- Energetic, creative, organized, and self-motivated individuals
- Ability to deliver on business commitments
- Thrive in team environments
We Are:
Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service – and the people who make this happen.
Our Values: Because they are important to us!
Service – We come from the service industry, and like you, we know that great service is the only thing that keeps customers coming back.
Creativity – Not sure how to get that project done? We don’t let “the way we’ve always done it” get our way. We value out of the box thinkers who have fresh ways to address challenges!
Family – When you’re here, you’re family. When it’s time to go home, we respect your work-life balance so you can be with your real family.
Fun – In between (and even during) all the hard work, we like to have a lot of fun! From inter-office video contests to fitness challenges, happy hours and Friday lunches, we keep it awesome.
Humility – Humility starts at the top and flows throughout. It’s about responsibility, acknowledging mistakes and never forgetting our humble beginnings.
Learn more about us, our story and how we became a part of the HotSchedules family of products and services. Visit the About Us page on HotSchedules.com