About Main Street Hub:

We are building the leading marketing platform for local businesses. We provide an integrated social, web, and email marketing solution designed to help merchants get more customers and keep them coming back by spreading word of mouth, extending their customer service, managing their online reputation, and leveraging our merchant network.

Founded at Stanford University, we’re headquartered in Austin and we have an office in New York City. The response we’ve seen from local businesses has been incredible. We’re the voice of more local businesses than any other company, we’re one of the fastest growing companies in the country, and we're backed by some of the best investors in the world. Across the company, we have more than 500 colleagues who care about local businesses, set high expectations for themselves, and want to be a part of something big.

For more information on our culture, check out mainstreethub.com/values. 

What is the opportunity?

Main Street Hub is the largest “do-it-for-you” marketing platform for great local businesses. As one of the fastest growing companies in Local, we’re focused on building the best sales team working with Small Businesses. In just a few short years, we've worked with thousands of local businesses across the country, but we're just getting started.

The Information Technology department of Main Street Hub is on a mission to deliver top notch IT support while maintaining the highest standards in application and data security, network resources availability, maintenance of server services.

What you'll do:

• Guide installation and configuration of existing and new server equipment
• Assigning, resolving and closing trouble tickets
• Troubleshoot software and hardware failures and identifies common problems when they relate to the end user computing environment
• Review and troubleshoot Windows event logs
• Maintains desktop support related documentation, PC inventory records, knowledge base information
• Backup administration and scheduling
• Acts as an “in the field” service technician
• Active directory and group policy management
• Interface with clients and employees from other departments

What will it take to succeed?

• Proven track record of supporting end user’s hardware and applications (Windows 7, Google Apps for Work, IP phone systems, basic local area network troubleshooting skills)
• VmWare 5.5+ management experience
• Windows Server 2003/2008/2012 knowledge
• Knowledge of router/switching (Cisco, Fortigate and HP switch experience a plus)
• Familiarity with network security
• NAS/SAN storage knowledge
• Deep appreciation for great end user support experience
• Great attention to detail, because details matter
• Embrace and thrive in high paced, lean startup cultures - no room for corporate types here
• Personal ambition - embrace challenges, energized by more more more, inspired by learning and growing
• Enthusiasm for local businesses and a fit with Main Street Hub values
• Bonus points for:
• Experience supporting Salesforce.com
• Experience supporting Microsoft Active Directory

What are the benefits and perks?

• Three weeks paid time off, plus holidays
• 100% paid medical, dental, and vision insurance for employees, and 50% of premiums paid for dependents
• The opportunity to earn stock options
• 401(k) plan
• Brand-new office in the heart of downtown Austin
• Professional development and experience working at one of the fastest growing startups in the country