Pricing Specialist 

The Pricing Specialist is responsible for contacting our listed wedding venues and collecting the costs for their services. This will entail speaking or emailing with wedding venues to gain a better understanding of how they price venue rentals, wedding packages, catering options, etc. The Pricing Specialists will be within the Data Intelligence team, working in our Austin office.

XO Group is undergoing a key transformation and is looking for people with a true customer service mind-set. If you love weddings or event planning, are comfortable with technology, and have a positive attitude - this is the perfect job for you!

Responsibilities

• Contact customers via phone or email to request detailed wedding pricing
• Explain pricing structure and goals to ensure customer understanding and retention
• Respond to customers’ questions and inquiries
• Maintain high level of customer service throughout customer calls
• Strive in a fast-paced, high volume team balanced with a high level of compassion, engagement, and results orientation (quality and quantity matter!)

Requirements

• Comfortable explaining complex information
• Six months of customer service experience
• Eager self-starter with strong communication skills
• Excellent with Excel and/or Google Sheets
• Organized and composed, with a great attention to detail, positive, high-energy personality, and thorough follow-through
• Punctual, able to multitask and work in a fast-paced environment
• Experience in the wedding industry or an event planning role a plus

This is a temporary position with the possibility of transitioning to a permanent position.