About Us:

Our mission is to create thriving local economies. Through technology, creativity, and service, we provide great local businesses around the world with do-it-for-you products that make them stronger, for a price that works for them.

Founded in 2010 out of Stanford University, we’re headquartered in Austin, TX, and we have an office in New York City. The response we’ve seen from local businesses everywhere has been incredible. We are the voice of more local businesses than any other company, we're the fastest-growing startup in Austin, and we're backed by leading investors in New York and Silicon Valley. Across the company, we have over 400 colleagues who care about local businesses, set high expectations for themselves, and want to be a part of something big.

The Community Management Team is core to Main Street Hub’s products. Our team of driven, creative Community Managers is the voice of our local business clients: engaging with consumers, spreading word of mouth for our clients, delivering outstanding customer service on their behalf, and growing their brands. We protect and improve our clients’ reputations by responding to customer reviews; create original, engaging messages that keep our clients top-of-mind with customers; and reach out online to start relationships with potential customers. We also collaborate with other teams within Main Street Hub to understand our clients’ needs and ensure they receive the best creative work available. In short, we’re a fast-moving team of emotionally intelligent individuals with an unparalleled passion for helping local businesses connect with their customers.

What you’ll do:

• Write content for a dedicated portfolio of clients, spreading word of mouth, protecting their reputation, and getting new customers in the door.
• Be the voice of a portfolio of small business clients, from restaurants and salons, to auto repair shops and boutiques.
• Collaborate with intelligent, inspiring colleagues to continually improve team and individual performance.
• Implement feedback from clients and teammates quickly and effectively to ensure client satisfaction.
• Any other responsibilities as may arise in the context of a fast-moving startup.

What we’re looking for:

• A fit with our Values.
• Outstanding communication skills and excellent writing ability.
• A high degree of creativity.
• Deadline-driven, detail-oriented, and conscientious.
• A love of local businesses.
• A familiarity with and interest in online communication channels like social media, customer review websites, email marketing, and others.
• Passion for working in a fast-paced startup environment.
• A "get it done" attitude and a work ethic to match.
• Unwavering integrity and strong character.
• A bachelor’s degree.

Benefits:

• Three weeks paid time off, plus holidays.
• 401(k)
• Fun, casual, urban office environment.
• 100% paid medical, dental, and vision.
• Great discounts on gym memberships.
• Professional development and experience working at the fastest growing startup in Austin and #73 on the "Inc. 500" list of the fastest growing private companies in the United States.

Please include a resume and cover letter when applying.

Check out our product video here: https://vimeo.com/121716960