Sr. Technical Project Manager
What does it take to protect and maintain the most sensitive data for over 220 million people and 25 million businesses? What does it take to meet daunting challenges and shape solutions that pioneer industries and improve lives? At Experian, we are the trusted power behind data and the leading global information services company, providing everything fromfraud and identity protection, to data analytics and credit scores. Our products help decision-making for consumers and businesses alike.
With operations stretching globally, Experian is 17,000 people strong, supporting clients and operations in more than 80 countries. Generating nearly $5 billion in revenue annually, Experian is primed for growth and searching for the most talented and innovative people to join our family and take us to new heights.
Experian’s Consumer Services (ECS) group is defining the next Big Data thing for consumers.
What could be more exciting – personally and professionally – than being part of a disruptive business? Consider starting your career with the industry’s best by joining the Leader that continues to disrupt the competition. As the market leader, we pride ourselves on building new markets and leading the pack through continuous evolution and innovation. It’s a position ECS has enjoyed for more than a decade and we aren’t looking to stop now.
Experian’s Client Services teamis seeking a Client Services Sr. Project Manager.
Our Client Services Project Managers work closely with all departments during all stages of acquiring and onboarding Enterprise customers. You will be responsible for working closely with our internal and external groups to ensure the customer’s smooth transition from Sales, through Implementation, to ongoing Account Management.
In this job you will...
- Own the Enterprise customer relationship, and effectively communicate project expectations to the project team, and leadership team, in a timely and clear manner.
- Define, carefully document, and manage project scope, goals and deliverables for lifecycle of project.
- Manage projects using project management software, and internal processes for client customizations.
- Coordinate project work across Client Services, Product Management, and IT Ops teams.
- Actively manage project plans, quality of deliverables, dependencies, and outcomes to ensure that the project objectives are achieved on time/on budget.
- Constantly communicate with clients to identify needs and evaluate alternative business solutions.
- Set and manage expectations of large clients, with strategic importance to the business.
- Build a knowledge base the Enterprise client's business, their organization, and long term business objectives.
- Maintain, and distribute, weekly snapshots of the account while it is in either initial, or ongoing implementation.
- Complete post mortems upon execution of each project to identify areas of concern and improve efficiencies.
- Ensure project documents are complete, with abundant detail, current, and stored appropriately.
- Work cross-departmentally to compile time, cost, and prioritization input for custom work requests.
- Conduct formal handoff upon completion of each project to the Account Management team.
Qualifications:
It’s required that the Client Services Sr. Project Manager be extremely strong in communication, both verbal and written. In this role the need to balance between business needs and client needs is critical, so understanding the value of prioritization is essential. The optimal candidate should have strong abilities to grasp new technologies and acquire new skills through independent study and interaction with other team members. The optimal candidate will have a good mix of project management, and technical implementation experience, good time management and communication skills.
- 7-10 years of Project Management, or Account Management, experience in a client facing role.
- Bachelor’s degree required. Advanced degree, or certification, preferred.
- Highly organized and self-motivated.
- Extremely detail oriented, and able to thrive in a high-growth, fast paced environment.
- Proven experience setting, and managing expectations of large clients, with strategic importance to the business.
- Ability to think strategically, and work independently, while knowing when to pull in the leadership team.
- Strong sense of technology platforms.
- Must be able to communicate effectively between client and internal development teams.
- Strong analytical and problem solving capabilities.
- Must be able to execute all tasks with exceptional attention to detail.
- Must possess excellent time management and prioritization skills
It is the policy of Experian to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, national origin, age, disability, marital status, medical condition, pregnancy, disability, veteran status, sexual orientation, gender expression or identity, genetic information or any other protected characteristic under applicable law.
This policy relates to all phases of employment, including, but not limited to, recruiting and/or recruitment advertising and selection for hire. As part of the company’s equal employment opportunity and affirmative action policy, Experian will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
Experian is committed to providing a work environment free from discrimination and harassment, and where Experian applicants and employees are treated with respect and dignity. This policy is in accordance with State and Federal laws and reaffirms our company’s continuing commitment to both the spirit and intent of Equal Employment Opportunity laws and policies.
Reasonable Accommodation
Experian provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: [email protected] or 714-830-5022. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Experian will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Experian.