About Main Street Hub:

We create thriving local economies by bringing businesses and their customers closer together, helping them discover community.

Founded in 2010 out of Stanford University, we’re headquartered in Austin, TX, and we have an office in New York City. The response we’ve seen from local businesses everywhere has been incredible. We are the voice of more local businesses than any other company, and we're backed by leading investors in Austin, New York and Silicon Valley. Across the company, we have over 600 colleagues who care about local businesses, set high expectations for themselves and want to be a part of something big.

Culture and Values:

We define the strength of our culture by how well we are living our values. Those values are:

Reverence for local business. We treat customers and prospective customers like the local heroes that they are.

Win-Win-Win. We ensure that each of our actions is in the best interests of our team, our company and our customers.

Challenge ourselves. We commit ourselves to continuously improving our performance and pushing through our comfort barriers.

Take ownership. We hold ourselves accountable for our choices and results.

Elevate others. We lift up our customers and teammates, through positivity, confidence and graciousness.

Speak up. We know candor and constructive dissent are critical to our success.

I am Main Street Hub. We each represent Main Street Hub through our decisions and actions.

Position Summary: 

This individual will lead our 70-person (and growing) community management team—the team that is the voice of Main Street Hub’s local business customers—managing all aspects of people management, organizational design, strategy and content operations.

The successful candidate will have high emotional intelligence, a track record of operations success in high-growth environments and deep alignment with our mission and values. He/she will be an exceptional people manager and operator, who can build a culture across a large team, lead that team to follow processes with disciplined execution, identify areas for improvement in those processes and be responsible for the overall output of the team.

Position Location: Austin, TX.

Major Responsibilities:

• Manage, motivate and scale an energetic, results-oriented team of 70 employees and growing.
• Own the output of the community management team, including KPIs like productivity, responsiveness and content quality.
• Ensure all social media content is authentic to our customers’ desired brand and represents the local voice of the customer.
• Continuously improve our social media outreach program to target and solicit interest of end customers for our local business customers.
• Lead and develop the members of the community management team.
• Research, design and implement process and organizational improvements across the team and the customer experience more broadly.
• Partner with the product and engineering teams to identify opportunities for technology solutions to continually increase the performance of the team.
• Collaborate with other members of the senior team to develop customer experience strategies.

Key Qualifications:

• Deep alignment with our Values.
• A love of local businesses.
• A passion for building a culture based upon actionable values and superior professional development.
• An affinity and capability for building, implementing and managing to scalable, repeatable processes.
• A history of leading teams to consistent successful outcomes.
• Demonstrated ability to manage and develop other high-performing individuals.

Benefits:

• Mission-driven, values-based culture.
• Competitive pay and stock options.
• Three weeks paid time off, plus holidays.
• 100% paid medical, dental and vision.
• Paid parental leave.
• 401(k).

For more information on our culture and the work that we do, please visit our blog.