Top Hybrid Customer Success Jobs in Austin, TX
The Digital Customer Success Manager at SailPoint is responsible for monitoring and responding to customer inquiries, focusing on at-risk engagements, and ensuring client satisfaction. This role does not involve sales quotas. Responsibilities include providing guidance on products and services, updating account information, and participating in customer campaigns. The ideal candidate is customer-oriented, process-driven, and enjoys collaborating with colleagues to improve processes.
Lead the Customer Support Team in providing exceptional customer service, maintaining high quality and efficiency. Collaborate with other departments, develop team members, and ensure customer satisfaction. Must have experience leading a customer-facing team and possess strong communication and leadership skills.
Babylist is hiring an E-Commerce Category Merchandising Specialist to own end-to-end product content creation, optimization, and maintenance. Responsibilities include providing business support to the buying team through industry trend research and competitive analysis. The role requires meticulous attention to detail, strong organization skills, and 1-2 years of relevant experience.
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Rapid7 is seeking a Senior Customer Advisor to work with clients in defending against threats and responding to incidents. Responsibilities include conveying threats and recommendations, providing advisement on industry attack trends, building strong relationships with customers, and guiding clients through response activities.
Q2 is seeking a Senior Customer Enablement Consultant to work directly with customers to help them fully adopt and utilize our solutions. Responsibilities include serving as a subject matter expert on customer usage, analyzing data for opportunities, leading customer programs, and aligning product administration with customer goals.
Answer customer support calls, troubleshoot and provide support, respond to inquiries via email, phone, and tickets, ensure consistent customer service, stay informed on product releases, document and investigate issues, educate customers on product usage.
As an Owner Relations Agent, responsibilities include answering owner inquiries, logging them in a tracking system, building relationships with clients, and developing new skills. The role requires proficiency in Microsoft Office and oil and gas software programs.
The Help Desk Analyst/Customer Support role at findhelp involves providing direct and indirect support to seekers, customers, and CBOs. Responsibilities include incident triage, resolving helpdesk incidents via various channels, maintaining ticket backlog, training on new product features, and collaborating on interdepartmental projects.
As a Customer Success Manager at KaiNexus, you will proactively assist organizations in achieving their continuous improvement goals by managing accounts, developing strategic success plans, and deepening customer relationships.
Voice Intelligence Specialist I at Realtor.com specializing in call analysis, brand integrity, and compliance. Utilizes speech analytic tools, maintains high customer satisfaction levels, and implements best practices for revenue gains. Requires 3+ years of call center experience and proficiency in GSuite and Microsoft Excel.
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