Social Solutions
Austin, TX

Communications and Content Director at Social Solutions

| Austin
Sorry, this job was removed at 6:12 a.m. (CST) on Wednesday, September 2, 2020
Find out who's hiring in Austin.
See all Content jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Social Solutions is on a mission to transform the role that technology and data can play in advancing the mission of the social good landscape, and we are looking for a strategic and passionate leader who will be responsible for translating our company and product stories into compelling narratives that engage and inspire our key audiences. This role will be responsible for content and communications planning and execution to grow our awareness, engagement, adoption, loyalty and demand. The successful candidate will design and manage a plan to execute and deliver high quality communications outcomes across owned, earned, shared, and paid media channels. This role reports directly to the Head of Marketing and is based in Austin, TX.

 

 What You'll Do

 

  • Establish and execute against a strategic communications plan / editorial calendar that delivers high impact media moments that tell Social Solutions story in the right way, to the right audience at the right time
  • Lead our PR function to ensure proactive pitching, reactive handling and active monitoring of media to ensure that our messages are advancing while protecting and growing our reputation
  • Build and manage a high performing communications team that can execute on developing and executing communications and content strategies and plans across our core audiences
  • Develop internal and external-focused materials including communication/content strategy, case studies, white papers, leadership talking points, and presentations
  • Develop and execute strategy to secure targeted speaking engagements, industry appearances, podcasts, etc. for key company leaders
  • Own Social Solutions social media program with a focus on growing brand awareness and credibility
  • Build measurability into programs and gather insights to continuously improve programs that drive awareness and share of voice
  • Provide strategic counsel to senior leaders on communications approach, messaging and positioning, and influence internal stakeholders as needed to ensure communications are compelling and aligned to the needs of the business goals

  • 8-10 years of communications experience – in house or agency, journalism or elsewhere (3+ years of experience with B2B SaaS or technology is preferred)
  • Proven ability to develop and deliver strategic communications plans – successful candidate should be able to demonstrate proven outcomes from communications activities where they have conceptualized, developed and executed a communications plan
  • Genuine communications savvy – a strong understanding of media relations, solid copywriting and editing skills, and a strong acumen and experience with digital communications
  • Excellent presentation/advisory skills – clear, concise thinking and ability to deliver meaningful advice to senior leaders on communications strategy
  • Strong project management skills – must be able to organize work in a methodical and rigorous manner; comfortable in a deadline-driven, fast-paced environment
  • Comfortable talking to the market, gathering data and translating that into actionable insights
  • Demonstrated ability to develop trust and credibility with a sales organization
  • Understanding of how software is ideated, developed, sold, and supported
  • Demonstrated capability to research/understand a market and its priorities, challenges, opportunities, drivers and influencers
  • A strong self-starter who is willing to make their mark in a fast-paced, entrepreneurial organization
  • A track-record of pioneering strategies and techniques for communicating news and information to audiences in ways that inspire, inform, and engage
  • Familiarity with SEO best practices to improve our search engine rankings and drive organic web traffic
  • Ability to define key metrics and goals related to both functional and project level progress and success

 

Why We're Awesome

Recently named one of Built In Austin's Best Places to Work for in Austin. At Social Solutions, we're mission focused and results oriented! We're a diverse team of innovators, creatives, and digital architects that come together to help organizations transform lives. Our clients affect countless lives every day. That's why we go above and beyond to provide tools to get the job done. We help non-profits get to the heart of their data so they can maximize their efforts to do even more good. We help those that are changing the world.

 What You'll Get

  • Amazing coworkers
  • Flexible PTO
  • 100% employer paid benefits for employees
  • 8 hours per quarter of paid volunteer time
  • Company sponsored events and happy hours
  • Career advancement opportunities and more!

To ensure candidate and employee health, Social Solutions is conducting the interview process remotely via Zoom for the foreseeable future. Thank you in advance for your cooperation!

In order fulfill Social Solutions' mission to "help people transform lives," we seek to build teams that leverage diverse perspectives to create an innovative and welcoming environment.

To that end, we make employment decisions based on qualifications, merit, and business need. Social Solutions does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

10801 North Mopac Expressway, Austin, TX 78759

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • TrustRadiusAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • SmartsheetManagement
    • WordpressCMS
    • ZapierCMS
    • SalesforceCRM
    • DrawloopCRM
    • TenfoldCRM
    • DocuSignCRM
    • OutreachCRM
    • MarketoLead Gen
    • BizibleLead Gen
    • TableauLead Gen
Previous
Next

What are Social Solutions Perks + Benefits

Culture
Volunteer in local community
Receive up to 8 paid hours per quarter to volunteer with a non-profit organization of your choice.
Friends outside of work
Daily sync
Open door policy
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
The Dependent Care FSA allows you to set aside up to $5,000 per plan year to cover expenses such as day care, after-school programs, and mroe so you and your spouse can work or go to school.
Disability Insurance
Our benefits include short and long-term disability, as well as $50K of coverage provided by the company for employees.
Dental Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Vision Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Health Insurance Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Life Insurance
Our benefits include short and long-term disability, as well as $50K of coverage provided by the company for employees.
Pet Insurance
Wellness Programs
Our Wise and Well program offers monthly events incorporating physical, intellectual, emotion, financial and social well-being – like chair massages, financial planning workshops, and happy hours.
Onsite Gym
Our building, Braker Point, is currently building an onsite gym.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We offer a 401K match to help our employees invest in their future retirement.
401(K) Matching
Social Solutions' 401(K) retirement plan matches 50% of an employee's contributions up to 3% of their annual base salary.
Performance Bonus
Many individual contributor roles at Social Solutions are eligible for an annual performance bonus. Bonuses are based on a percentage of the employee's salary and are paid during performance reviews.
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We recognize the importance of bonding with a new baby, so new parents receive paid off for both birthing and non-birthing leave.
Flexible Work Schedule
Social Solutions employees are encouraged to work with their manager to establish a schedule that works both for them and for the business.
Remote Work Program
All employees will work from home will be until June 1st, 2021. Optional/reservable work from office is available.
Family Medical Leave
Social Solutions will provide up to 12 weeks of unpaid, job protected leave to eligible employees for a variety of reasons.
Vacation & Time Off Benefits
Unlimited Vacation Policy
To enhance our work hard, play hard culture we offer a Flexible PTO policy which means that employees are able to take as many days off as they need, provided they have pre-approval from their manager
Paid Volunteer Time
Social Solutions provides each employee with 8 hours of paid volunteer time per quarter. Employees are encouraged to volunteer with an organization of their choice.
Paid Holidays
Social Solutions offers all employees 9 paid holidays.
Paid Sick Days
Social Solutions employees are able to take paid sick days as a part of our Flexible PTO policy.
Perks & Discounts
Beer on Tap
Social Solutions is expanding our Austin office and has plans to have draft beer available on both floors in our office.
Casual Dress
Social Solutions' culture is laid back and our dress code matches that. Employees dress in casual clothing every day.
Company Outings
Social Solutions has an annual summer party and a holiday party for all employees and a guest. Past parties have included a casino night, a shrimp boil, and of course eating BBQ.
Game Room
The Social Solutions break room includes an arcade machine with over 1000 games, a ping pong table, pop a shot basketball, and corn hole. We're very competitive and regularly hold gaming tournaments.
Happy Hours
We work hard and we play hard. Social Solutions hosts happy hours once per month either in our office break room or at a local bar.
Parking
We recognize that Austin isn't known for it's public transportation, so we have on-site parking for all employees.
Recreational Clubs
Social Solutions offers a variety of groups for employees to join that range from sports leagues to breakfast clubs and book clubs.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
We offer a 2-Day New Hire Orientation, monthly professional development training, a High Potential program that accelerates growth of our top talent, and the LEAD program which is offered to managers.
Tuition Reimbursement
Social Solutions offers $1,500 per year toward role related graduate and undergraduate programs or $500 per year for continued education courses.
Diversity Program

An Insider's view of Social Solutions

How does your team reward individual success?

Leadership recognizes hard work and talent and rewards their top performing employees - I've been promoted, named "Rookie of the Year", and been placed into a program to accelerate my growth even further with my other high potential colleagues.

Joel

Software Engineer

What's the biggest problem your team is solving?

I joined Social Solutions Global to work on updating and innovating a key part of the product offering. My team is handling the inefficiency of developing for parallel monoliths by introducing cutting edge tools and cloud scaling. The technical potential will enable great rewards for our clients!

Chris

Software Developer

How has your career grown since starting at the company?

Since joining Social Solutions, I’ve been pushed to learn & develop faster than in any previous role. I was paired with a mentor to guide my development and make sure I was focusing on the right areas. This lead to my promotion into a team lead role where I’m being tasked with managing a team while continuing to thrive in my day-to-day duties.”

Michael

Team Lead, Renewals

What is your vision for the company?

As the leading provider of outcomes software to the philanthropic community, we are changing the way that data and analytics are used. We're able to do this because we hire smart and passionate employees. We envision a world where organizations can see their impact in real time, and can take action on those insights to transform human lives.

Kristin

CEO

How does the company support your career growth?

My favorite part of working at Social Solutions is that I get to stay connected to my nonprofit roots while working at a rapidly growing tech company. There’s so much room for professional growth and promotion which is highly motivating!”

Sarah

Mission Sales Specialist

Social Solutions Careers In Austin, Texas
18

All Jobs
All Jobs
Data + Analytics
HR + Recruiting
Internships
Marketing
Operations
Sales
Tap to close

Sales Operations Analyst

Social Solutions
Austin
1 day ago
+39
Do you enjoy working in a fast-paced environment? Do you want to contribute to the growth and evolution of a scaling Sales organization? Do you want to drive critical business decisions through data analysis, reporting, and KPIs? If so, keep reading!   What You’ll Do Generate weekly, monthly, and quarterly operational dashboards and reports for the Sales organization to provide actionable insights and drive decision-making Proactively monitor the

Sales Analyst

Social Solutions
Austin
1 day ago
+39
Overview Do you enjoy working in a fast-paced environment? Do you want to contribute to the growth and evolution of a scaling Sales organization? Do you want to drive Sales process improvements and operational excellence? If so, keep reading!   What You’ll Do Analyze performance data and produce metrics to proactively identify and assess leading and lagging indicators of Sales team productivity Closely monitor new hire ramp time, assess

Inside Sales Manager

Social Solutions
Austin
1 day ago
+39
Do you enjoy the thrill of sales?  Are you looking to take the next step in your career?  If so keep reading!    What You’ll Do Lead and inspire the Insides Sales team toward effective goal and quota attainment Maximize sales teams’ effort by coaching, training, and managing each team member to their fullest potential Provide support and direction for team’s sales efforts with strategizing in their region and closing deals on target Work with the

Enterprise Account Executive

Social Solutions
Austin
1 day ago
+39
Are you an energized and enthusiastic "hunter" who is thriving to expand their sales career to the next level at an industry-leading organization in a hybrid inside/outside role?  Are you strategic about finding new clients and getting them engaged, ready to buy and onboard to close the deal?  Do you like money? If so, keep reading!   What You’ll Do Manage the entire sales cycle including mission critical needs analysis, designing client value

Data & Research Intern

Social Solutions
Austin
1 day ago
+39
Do you thrive in answering challenging questions through research, data, and analysis? Are you eager to create meaningful insights that help shape the direction of our product and go to market strategy? The Product Team is looking for a graduate student intern to join our research and data initiatives. We are building out a best-in-class platform that relies on current and accurate market research and data. This internship will be focused on

Tier 1 Customer Support Specialist

Social Solutions
Austin
5 days ago
+39
Do you get joy out of helping people? Are you detail-oriented and organized? Are you known for known for your strong communication skills and your ability to multi-task? If so, keep reading!   What You’ll Do Achieve proficiency with ETOsoftware functionality Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone Respond to customer questions and concerns with speed, accuracy and

Advanced Support Consultant

Social Solutions
Austin
6 days ago
+39
We're looking to bring on a new Senior Customer Support Representative, or as we call it, an Advanced Support Consultant (ASC)! The ASC is responsible for providing superior reactive and proactive support for customers who have purchased premium support packages or are a top tier paid support customer. Internally the ASC works cross functionally with other SSG teams, including Support, Product, Professional Services, Development, Special Projects

Inside Sales Representative

Social Solutions
Austin
6 days ago
+39
Are you an energized and enthusiastic "hunter" who wants to take their sales career to the next level at an industry-leading organization? Are you a savvy inside sales representative and a natural closer?​If so, keep reading!   What You’ll Do Develop new leads through research, cold-calling, networking, and strategizing with contacts and prospects for nonprofit agencies within your territory Maintain a healthy pipeline through follow-up calls,

Inside Sales Representative I

Social Solutions
Austin
6 days ago
+39
Are you an energized and enthusiastic "hunter" who wants to take their sales career to the next level at an industry-leading organization? Are you a savvy inside sales representative and a natural closer?​If so, keep reading!   What You’ll Do Develop new leads through research, cold-calling, networking, and strategizing with contacts and prospects for nonprofit agencies within your territory Maintain a healthy pipeline through follow-up calls,

Senior Business Data Analyst

Social Solutions
Austin
6 days ago
+39
Social Solutions provides a comprehensive and secure operations platform for social service organizations through its products, Apricot and ETO.  Our goal is to provide the industry’s best technology and data solutions to measure and impact social change, enabling communities to drive greater impact together.   We are located in Canada, United States, Australia, New Zealand and the United Kingdom.   At Social Solutions, we are committed to our

Summer Semester Internship

Social Solutions
Austin
1 week ago
+39
Do you feel like you’d really thrive in a fast-paced environment? Are you excited about playing a key role in ensuring our database records are up to date and that are gathering information that will lead to potential client insights?  Are you eager to gain exposure to sales and marketing teams, and build out a network of connections? If so, keep reading!​   What You’ll Do​   Provide research support to Go-To-Market leadership​ Conduct research

Recruiter

Social Solutions
Austin
1 week ago
+39
Overview Our Recruitment Partner must be able to successfully prioritize and close searches against tight deadlines. The successful individual thrives in a mission driven, fast-paced environment, with the ability to work hard, have fun, and get the job done. The best candidates will draw on broad knowledge of business and will forge dynamic relationships with business leaders and hiring managers. They will have a reputation for being exceptional

Account Manager

Social Solutions
Austin
2 weeks ago
+39
Are you energized and enthusiastic about working with cross-functional teams to retain our clients and solidify our revenue base?  Are you looking for the opportunity to grow and develop your career within a dynamic, mission focused organization?  If so, keep reading!   What You’ll Do Establish and Maintain Relationships with Key Accounts Develop & Execute Continuous, Client-Based Communications Strategy Consult and Advise Software Users for

Business Development Representative Manager

Social Solutions
Austin
2 weeks ago
+39
Are you eager join an organization that is passionate about helping nonprofit organizations transform lives? Do you love researching and identifying market trends, and have a passion for motivating others to do the same? Are you mission-driven, detail-oriented, and persistent?  If so, keep reading!   What You’ll Do Mentor and develop a team of BDRs Take on operational leadership roles Acquire/generate qualified business leads Document, track and

Director of Corporate Development

Social Solutions
Austin
2 weeks ago
+39
Overview Social Solutions’ partner ecosystem will play an important role in extending the value of our platform, enhancing our brand position and accelerating our scale and penetration in the markets we serve.   The Director of Corporate Development is a key member of the finance team and will report directly to the VP of Finance & Corporate Development. This leader will be responsible for: establishing our strategy for selecting the partners we

Director, Enterprise Client Success

Social Solutions
Austin
2 weeks ago
+39
The Director of Enterprise Client Success will be critical in the design and execution of a world-class enterprise client journey with supporting program and playbooks. This individual will hire, train and develop an Enterprise Client Success team and collaborate with Enterprise sales counterparts. This individual will focus on ensuring the deep and successful adoption of our suite of SaaS products for enterprise clients, and driving long-term

Product Marketing Manager

Social Solutions
Austin
3 weeks ago
+39
Social Solutions is looking for a data savvy, strategically minded product marketing professional to join our team in Austin, TX. In this role, you will be responsible for leading all aspects of product marketing including roadmap collaboration and positioning, buyer personas, pricing and offer strategy. The successful candidate will bring strategic and analytical thinking combined with a disciplined approach to developing and executing on plans

Business Development Representative

Social Solutions
Austin
3 weeks ago
+39
Overview Are you eager to begin your career in sales with an organization that is passionate about helping nonprofit organizations transform lives? Does working on a team that’s highly visible across our sales organization excite you? Are you mission-driven, detail-oriented, energetic, and proactive?  If so, keep reading!   What You’ll Do Conduct prospecting and qualification efforts for leads generated through a variety of marketing programs and