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Community Content Manager

| Austin

Khoros is looking for a creative Community Content Manager with strong interpersonal skills and experience in bringing digital community experiences to life for both customers and staff.

The Community Content Manager will be responsible for planning, writing, curating, editing, and distributing daily, weekly, and monthly content about the community including member success stories, how-to tips, newsletters, coverage of events, and outbound engagement campaigns. 
Job Duties:

  • Creates and manages the community editorial content calendar and assists in coordinating those responsible for delivering effective online content.
  • Builds our community newsletter, and assists with content creation for community events, webinars, and engagement programs.
  • Assists in knowledge capture, sharing and collaboration activities, as needed, to support programs, teams, and their partners.
  • Indexes and curates sets of content.
  • Works with subject matter experts, including product managers, marketing, and development teams to build thought leadership and product use case content.
  • Recruits and coordinates content contributors (including customers).
  • Develops strategies and programs to increase usage and engagement.
  • Arranges, distributes and promotes daily news and research alerts to targeted internal audiences.
  • Generates regular analytic reports to measure the success and impact of content.

Minimum Requirements:

  • 2-5 years of experience in a content production field.
  • Experience in developing and executing communications plans.
  • Experience working in an enterprise environment with remote teams.
  • Working operational knowledge and understanding of online community platforms and tools.
  • Proven ability to execute tasks with high quality and within time constraints.
  • Effective and versatile written and interpersonal communication skills.
  • Comfortable in a fast paced/dynamically changing environment.

Preferred Requirements:

  • Experience with Lithium, Salesforce or other community platforms desirable.
  • Experience with video and blog content creation a plus.
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

6850 Austin Center Blvd., Ste 180, Austin, TX 78731

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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