Community Content Manager

Khoros is looking for a creative Community Content Manager with strong interpersonal skills and experience in bringing digital community experiences to life for both customers and staff.

The Community Content Manager will be responsible for planning, writing, curating, editing, and distributing daily, weekly, and monthly content about the community including member success stories, how-to tips, newsletters, coverage of events, and outbound engagement campaigns. 
Job Duties:

  • Creates and manages the community editorial content calendar and assists in coordinating those responsible for delivering effective online content.
  • Builds our community newsletter, and assists with content creation for community events, webinars, and engagement programs.
  • Assists in knowledge capture, sharing and collaboration activities, as needed, to support programs, teams, and their partners.
  • Indexes and curates sets of content.
  • Works with subject matter experts, including product managers, marketing, and development teams to build thought leadership and product use case content.
  • Recruits and coordinates content contributors (including customers).
  • Develops strategies and programs to increase usage and engagement.
  • Arranges, distributes and promotes daily news and research alerts to targeted internal audiences.
  • Generates regular analytic reports to measure the success and impact of content.

Minimum Requirements:

  • 2-5 years of experience in a content production field.
  • Experience in developing and executing communications plans.
  • Experience working in an enterprise environment with remote teams.
  • Working operational knowledge and understanding of online community platforms and tools.
  • Proven ability to execute tasks with high quality and within time constraints.
  • Effective and versatile written and interpersonal communication skills.
  • Comfortable in a fast paced/dynamically changing environment.

Preferred Requirements:

  • Experience with Lithium, Salesforce or other community platforms desirable.
  • Experience with video and blog content creation a plus.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases

Location

Our office is near plenty of places to grab a bite to eat or a cup of coffee to get you through the afternoon.

An Insider's view of Spredfast + Lithium

What are some social events your company does?

Lithium strives to create a spirit of teamwork with events such as the Master Mixologist contest, family trick-or-treating, ranch picnics, Top Golf, and various opportunities to Give Back to our community through donations to Salvation Army Angel Tree and Austin Cup Bowl-A-Thon.

Tori

Office Manager

What are Spredfast + Lithium Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have some of that too!

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