Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Job description

As the Technical Content Developer for Atlassian’s Customer Success and Innovation (CSI) organization, you will deliver helpful, high-quality content at the right place at the right time, to support a unified and positive experience across the customer engagement journey. You will be a use case specialist, demonstrating a deep understanding of the Atlassian customer journey from implementation to adoption and expansion. You are equipped with content strategy and development skills to build and deliver assets in multiple formats including long and short-form written, visual, and web, driving customer engagement, supporting customer value, and addressing common customer challenges. 

On your first day, we'll expect you to have:

• 5+ years in content development or technical enablement with a preference for prior enterprise SaaS or scaled customer success experience
• Experience with Atlassian tooling, particularly Jira and Confluence
• Rock-solid work and time management in a customer-facing environment
• A data-driven approach to content development and optimization with proven success delivering standard methodologies to customers at scale
• Experience with one or more of the following solution areas: Agile ways of working, IT service management, or DevOps
• Interest in working creatively with domain specialists to understand technical and business requirements, as well as uncovering potential challenges
• Proven success developing sophisticated content ecosystems with a solid grasp of content management and governance
• Experience crafting engagement paths based on the customer use case, value stream, or cohort segmentation
• Excellent writing and content strategy skills
• An understanding of how content drives business objectives
• A knack for creatively engaging with audiences
• Experience using design thinking and design processes (critique, user journeys, personas) to improve or validate your work

Responsibilities include:

• Develop technical and practice-based content assets that map to the Atlassian customer journey across products and solution spaces, including:
• Technical marketing assets
• Product configuration and user guides
• Standard methodologies documents
• Thought leadership pieces
• Collaborate with our CSI teams to map content delivery to engagement models for our enterprise customers
• Understand and define a content strategy that uses inputs from across the business into key advisory practice areas for customer to self-serve
• Work closely with the advisory, go-to-market, and internal domain specialists to identify existing content that can be repurposed as well as content that needs to be built
• Design repeatable content practices to support SME content contributions in the form of writing and style guides, templates, content calendars, and governance
• Review and copy edit content developed by SMEs to align to brand standards
• Self coordinate projects and collaboration stream to meet delivery timelines 

More about our team

This CSI team is big on distributed collaboration and is passionate about our customer-first culture. Working in this team at Atlassian, you'll have a direct impact on some of our biggest accounts, fast! You won't get frustrated with bureaucracy or slow decision-making because we encourage innovative thinking. We don't just want to know your opinions; we want to see your ideas in action. We hire great people and then trust them to be phenomenal!

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.