Content Quality Manager

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What is Spreetail

Spreetail is an ecommerce company that currently operates VMInnovations, a multi-marketplace retailer that sells thousands of awesome products through major marketplaces like Amazon, eBay, and Walmart. Spreetail is currently in the middle of building something big, new, and exciting due to launch in 2019 with a simple mission: to make customers’ lives better through exceptionally fast service, great products, and community impact.

Originally from Lincoln, Nebraska, Spreetail has recently expanded into two new offices based in Omaha, NE and Austin, TX with rapidly growing teams. We currently have hundreds of employees across the company, and are searching for crazy smart, talented, visionary people.

Who is a Spreetailer

Spreetailers are collaborative go-getters who say bring it on when faced with a challenge. We build technology, run warehouses, market products, recruit top-notch talent, and create original community-focused programs that make a real-world impact. No day is the same and we thrive in a dynamic, innovative environment. We aren't part of your typical company and we're proud of that.

Our culture is based on opportunity, openness, relationship building, and hard work. We believe this is what makes everyone happy and fulfilled with their positions in the long run. 

The Product Content team creates engaging, informative, and optimized content for our product listings on various online marketplaces. This team is responsible for developing the copy and editing images for the tens of thousands of products we carry, with the goal of creating a fantastic user experience for our customers and building brand loyalty. 

As a Content Quality Manager, you will:

  • Lead and develop team of content quality/compliance specialists.
  • Prioritize inbound listing error tasks and projects in a consistent and clearly communicated fashion (impact, COH, seasonality, etc.) for team, and plan both proactive and reactive content quality initiatives to combat category, vendor, or product type-based issues such as buyer's remorse.
  • Interact with merchandising, vendor, and technology teams to continuously review and recommend improvements to the current content quality framework to streamline operations, increase operational effectiveness, and reduce overall cost as a result of incorrect or poor-quality product listings across Spreetail's channels.
  • Clearly communicate with content, merchandising, customer experience, vendor management, and other Spreetail teams regarding opportunistic and programmatic content compliance needs and priorities. 
  • Develop, implement, test, measure, and socialize compliance needs to relevant stakeholders for each Spreetail channel and category.
  • Troubleshoot channel-specific product content issues by collaboration with marketplace, content quality, vendor management, and merchandising team members.
  • Understand and educate teams on channel-specific product content needs, requirements, and restrictions – should intimately understand how products are categorized, how channel facets are managed, and which content quality measures will have the most impact on listing error performance on each channel.
  • Lead workflow improvement between content quality team and rest of merchandising org (vendor management, marketplace, site merchandising) to ensure effective, efficient quality resolutions.

We look forward to learning more about your experience with:

  • Managing others
  • Experience in account, marketplace, operations, content, or data management role
  • Excellent problem-solving, prioritization, and investigative skills 
  • Using manual & automatic workflow optimization tactics to streamline processes 
  • Excellent prioritization, task, and project management skills 
  • Spreetail is growing rapidly; our team is challenged every single day to outwork and out-think the competition. We move fast, and no one has the luxury to wait around for someone else to make the first move. We dive in, we learn, we adapt, sometimes we fail, but we never remain stagnant.

BenefitsWe believe in making employees’ lives easier with benefits that enhance their quality of life. To reward your hard work and dedication, Spreetail offers: · Untracked PTO for salaried employees.· Health Insurance. Spreetail pays your full monthly premium.· Home Owner Bonus. After 2 years, Spreetail supports your purchase of a home with a $5k bonus.· Company Trips. Each time we hit our goals, we fly to a new destination.· 3 Year Island Getaway. You and a guest get a 5 star beach vacation.· 5 Year Sabbatical. Take 10 days off to reward your time in the office.· Donation Match. We match you dollar-for-dollar up to $250/year, and up to $1,000/year after 5 years.· Pet Friendly Office (select locations).· Stock Appreciation Rights. As Spreetail grows, so does your bank account.· Leadership Development. We invest in making you a stronger team member. Equal Opportunity EmployerSpreetail is an equal opportunity employer that hires based on stellar qualifications, positive attitude, and exemplary work ethic rather than factors like age, gender, race, nationality, religion, or sexuality.

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Location

Spreetail's office is located at 4th and Congress, right in the heart of downtown Austin.

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