Content Writer

| Austin
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About Sysco LABS
Sysco LABS is the innovation office of Sysco, the No. 1 foodservice distributor in the world. We make the software behind foodservice. Sysco customers use our ecommerce platform—Sysco Shop—to order everything from a dozen eggs to a dozen commercial ovens. With our software, chefs can click, order, and watch their deliveries en route, anytime, anywhere.
At Sysco LABS, our work matters: It carries food across the country. It sets 18-wheeler trucks in motion. It moves billions of dollars of fresh produce, meat, and restaurant supplies around the world. Here, your work matters too. You can have an immediate, global impact on our customers, on the way they run their food businesses, and on the way their food reaches the plate. Within our small, agile teams, you can own not just a small feature of a product—but a product itself.
You own the work. You own the outcome. Join Sysco LABS today.
Reporting to the Creative Lead, the Content Writer will work across teams to direct, generate, edit, and deliver high-quality written material to support the many initiatives of Sysco LABS. This role is a hybrid of content production and content management, with the potential for evolving responsibilities as the organization expands.
As a dedicated written content specialist, this role provides the opportunity to evolve and maintain the unique voice across all of Sysco’s digital applications, associate-facing materials, and Sysco LABS’s digital presence.
If you are interested in the role, please also submit your portfolio.
Essential Functions:

  • Work with Product Managers, Creative leadership, and Legal teams as needed to generate tone-consistent content for Sysco’s digital solutions and related assets such as emails, landing pages, ads, and release notes.
  • Regularly audit content to ensure accuracy, consistency, and relevancy.
  • Work with the Creative team to develop user experience proposals, generate marketing content, document procedures, and provide support for all Creative initiatives.
  • Collaborate with Creative, Marketing, and Product teams to define content strategy across all communication channels.
  • Work against an editorial calendar with the team to produce content and build new editorial content plans.
  • Aid in the scheduling and management of Sysco LABS’s social media accounts and websites, as well as directing or generating content such as white papers, blog posts, newsletters, press releases, and other media to populate these outlets.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree in Communications/Marketing or equivalent experience
  • 5+ years of experience working cross-functionally with tech and creative teams
  • Clear, friendly, and professional writing style
  • Knowledge of AP Style and experience adhering to a brand voice and style guide
  • Self-starter, critical thinker, and a staunch advocate for clear, concise, messaging
  • Detail-oriented and highly organized
  • Ability to manage multiple projects and document procedures for future use cases
  • Knowledge of SEO and social media best practices
  • Basic knowledge of HTML and web publishing practices
  • Familiarity with the Microsoft Office suite

Preferred Qualifications:

  • Basic knowledge of design principles and desktop design software
  • Experience with project and content management systems
  • Foodservice/culinary experience
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • OptimizelyAnalytics
    • TableauAnalytics
    • ContentsquareAnalytics
    • FigmaDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement


Austin, TX 78702

An Insider's view of Sysco LABS

How does your team reward individual success?

At Sysco Labs, we are always willing to help each other toward a common goal. In my role at Sysco Labs, I have been stretched as a developer and encouraged to learn so many new things along the way. I have a great team that works together to find the best solution to a problem.


Android Developer

What does your typical day look like?

My days consist of a lot of team involvement and engagement. I meet with my teammates to see what people need, plan what’s coming up, help find solutions to blockers, and ideate ways to make our processes better. Somedays I feel like I am collecting continuous feedback from everyone and working to find out the best possible improvements.


Data Operations Specialist

How does the company support your career growth?

One of my biggest goals is to live a healthy, balanced lifestyle. I suffered a mild heart attack several years ago and have since lost over 100 pounds. My leadership and peers have supported me throughout my journey and given me the flexibility to maintain a work/life balance.


Director of CX Deployment

How do your team's ideas influence the company's direction?

The UX Research Team is in constant contact with our Customers. Our ideas are derived directly from the various sources of Customer data we gather, i.e., one-on-one interviews, surveys, and more. These Customer-focused ideas influence the prioritization and roadmaps for new features and improvements to drive billions in revenues for the company.


Director of UX Research

How has your career grown since starting at the company?

I joined Sysco LABS relatively recently and the one thing I’ve experienced is that the people I work with have been really great. Everyone has a vested interested in seeing you succeed and that’s been very helpful as I ramp up in my role.


Product Manager

What are Sysco LABS Perks + Benefits

Sysco LABS Benefits Overview

At Sysco LABS you will be part of a team that values trust, learning, and working together to solve problems. Your efforts will help to build groundbreaking experiences for our customers. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We offer competitive base & bonus packages, fun, casual, fast-paced work environment filled with talented colleagues.

Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 4 weeks of parental leave for the primary caretaker. We also provide 4 weeks of leave for the secondary caretaker.
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Floating holidays
Office Perks
Company-sponsored outings
Professional Development Benefits
Job training & conferences
Sysco Labs offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Sysco Labs hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Paid industry certifications

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