Babylon Health is hiring for Digital Health Support Associates to support the delivery of digital healthcare on our Clinical Operations team.

As we grow our digital healthcare service in the US, you'll have the opportunity to join a team of ~20 Clinical Operations team members who provide exceptional virtual patient support to our patients. This position requires administrative and customer service skills, in addition to experience working in healthcare.

Location:

Due to COVID-19, this position is currently remote but as public health guidelines evolve there will be a requirement to work from our Austin, TX office.

Hours:

The Clinical Operations Support team provides service to our members 24 hours/7 days a week. Clinical Operations Support Associates scheduling will be based on business needs between the hours of 7am – 11pm including weekends & holidays.

You will be required to provide 40 hours per week and will be scheduled during the above times.

The Opportunity

• You'll get a chance to learn new systems and use the latest technologies including Babylon's own EHR and Athena EHR to provide exceptional service to our members via email, telephone, and live chat. This will include registration, eligibility, scheduling, and technical issues.




• As a rapidly-growing company, you'll get to join as we scale our teams and processes which will give you the opportunity to help build new ways of doing things and improve the way we delivery our service.




• As well as provide service to our members, you'll be a part of managing back-end support processes including updating patient profile information, pre-screening and taking patient histories, chasing results, prescription and lab follow up procedures. This will give you a deeper understanding of the healthcare system and allow you to really make a difference to Americans across the country.




• Babylon Health is a global healthcare company with operations in the UK, Rwanda, Asia, the Middle East and we plan to continue growing our service. You'll get to meet Babylonians from all over the world and collaborate on best practices and learn from our leaders from around the world.

What we're looking for:

• Professional experience working in a high-volume customer service position e.g. call centre support or a highly administrative position (ideally 1 year or more but we are open to candidates with less experience). We typically recruit candidates with medical experience but for the right person we can provide training.




• A genuine passion for delivering exceptional customer service and the ability to handle high volume administrative tasks.




• Strong writing skills and comfort and familiarity using G-Suite and multiple systems at once.




• The ability to follow all HIPPA rules by maintaining confidentiality and security of sensitive information

What we offer:

• The hourly rate for this position is $20/hour and this position is permanent full-time (40 hours/week)
• We offer 4 weeks' paid vacation
• 401k' with employer matching contribution
• Benefits include bonus, medical insurance, vision, and dental coverage
• Dog-friendly office and a casual dress code (when we return to the office)
• Incredible growth opportunities with a global health tech startup with a meaningful mission

WHAT WE OFFER 

Whether you work in one of our amazing offices or a distributed team, Babylon is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.

WHO WE ARE

We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant. To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.

At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…

DIVERSITY AT BABYLON

We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all Babylonians can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.