Information Technology Generalist
Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.
We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.
Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the100 million+ Americans who have no or low credit.
About the Role:
You will provide technical assistance and support for incoming requests and issues related to internal computer systems, software, and hardware. You will respond to internal users in person, over the phone, or slack and assist in administering our infrastructure. You will report to the VP of IT & Infrastructure.
This role will require someone who can handle prioritizing competing requests, has good interpersonal and communication skills, and is eager to learn.
What you’ll do:
- Handle IT requests from internal users through slack, Jira, phone
- Diagnose, research, and resolve technical hardware and software issues
- Create accounts and purchase/configure Apple laptops/peripherals as part of the onboarding process as well as manage internal assets
- Assist with administering new and existing infrastructure
- Document processes and procedures with the appropriate level of detail
- Follow up on outstanding requests and ensure timely resolution
What you’ll have:
- GED or equivalent; some college or certifications preferred
- 3+ years of progressive IT support experience
- Ability to lift 25 pounds unassisted
- Working knowledge of Mac OS X and Microsoft Office
- Work experience with Google Workspaces, Okta, and JAMF is a plus
Benefits and Perks:
We have the compensation and benefits you expect. But, there's one thing that Self Financial can offer that many startups cannot: we can positively change the world while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.
Our perks include:
- Stock options
- Quarterly performance-based bonuses
- Generous employer-paid health, vision, and dental insurance coverage
- Flexible vacation policy
- Educational assistance
- Free gym membership
- Free at-home workout through Sworkit
- Casual dress code
- Team building events and activities
- Remote work arrangements/ flexible work schedule
- Monthly $100 COVID stipend
Self Financial requires all employees hired to successfully pass a background check.
We are an Equal Opportunity Employer.